Avaya DEFINITY SERIES Manual page 95

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¨zF›˜ VFm›˜FdF4›apm
Agent administration
’’aVm˜’cadd’˜›p˜F"4^˜"VFm›˜ m˜"==a›apm:˜"’’aVm˜"˜’cadd˜dF¦Fd˜›p˜F"4^˜’cadd˜Op˜›^F˜
"VFm›˜ ^Fm˜"˜¦F4›p˜p¤›F’˜am4phamV˜4"dd’˜›p˜"˜’cadd:˜›^F˜4"dd˜a’˜=Fda¦FF=˜›p˜"m˜
"¦"ad"*dF˜"VFm›˜§a›^˜›^F˜’cadd˜"’’aVmF=˜ O˜mp˜"VFm›’˜"F˜"¦"ad"*dF:˜›^F˜4"dd˜a’˜
„¤F¤F=˜¤m›ad˜a›˜4"m˜*F˜"m’§FF=˜*©˜"m˜"VFm›˜§^p˜^"’˜›^F˜’cadd˜F„¤aF=˜›p˜^"m=dF˜
›^F˜4"dd
Detailed description
Agent selection
^F˜"=hama’›FF=˜"VFm›˜’FdF4›apm˜hF›^p=˜"m=˜ "dd˜ "m=damV˜FOFFm4F˜
=F›FhamF˜§^a4^˜"VFm›˜§add˜F4Fa¦F˜"m˜am4phamV˜4"dd
Agent Selection Method
˜4"m˜¤’F˜Fa›^F˜ maOph˜ "dd˜ a’›a*¤›apm˜|
| }˜›p˜’FdF4›˜"VFm›’˜Op˜4"dd’˜ p›^˜hF›^p=’˜4"m˜¤’F˜›^F˜p’›_ =dF˜ VFm›˜| }˜
p˜›^F˜F"’›˜44¤zaF=˜ VFm›˜| }˜"dVpa›^h˜›p˜’FdF4›˜"VFm›’˜ p˜hpF˜
amOph"›apm˜pm˜"VFm›˜’FdF4›apm˜hF›^p=’:˜’FF˜

page 1-23
Call Handling Preference administration
^F˜4"dd˜^"m=damV˜zFOFFm4F˜’FdF4›F=˜pm˜›^F˜ VFm›˜pVam˜ ˜Oph˜4"m˜p¤›F˜4"dd’˜
*"’F=˜pm˜Fa›^F˜VF"›F’›˜mFF=˜p˜"VFm›˜’cadd˜dF¦Fd˜
4"dd˜a’˜p¤›F=˜*"’F=˜pm˜VF"›F’›˜mFF=˜p˜"VFm›˜’cadd˜dF¦Fd˜"=hama’›"›apm˜§a›^˜Fa›^F˜
˜p˜ ˜=a’›a*¤›apm
QQQ_¢_Q¬
}˜p˜ ¨zF›˜ VFm›˜ a’›a*¤›apm˜
''Automatic Call Distribution'' on
˜’¤hh"a«F’˜^p§˜"˜
Table 1-23
’’¤F˜s˜ ¤mF˜snnn
1-81