Avaya DEFINITY SERIES Manual page 24

"dd˜ Fm›F
Agent answering options
m˜"VFm›˜4"m˜"m’§F˜
’zF"cFz^pmF˜ p¤˜4"m˜"’’aVm˜"m˜"VFm›˜"’˜Fa›^F˜ ¤›ph"›a4˜ m’§F˜p˜"m¤"d˜
m’§F
NOTE:
’F˜ ¤›ph"›a4˜ m’§F˜§a›^˜"˜^F"=’F›˜FF˜
Answer'' on page 1-18
Automatic Answer
^F˜amOph"›apm˜am˜›^a’˜’F4›apm˜"zzdaF’˜›p˜
m˜"VFm›˜"’’aVmF=˜›p˜ ¤›ph"›a4˜ m’§F˜^F"’˜«az˜›pmF˜"m=˜4pmmF4›’˜=aF4›d©˜›p˜
am4phamV˜4"dd’˜§a›^p¤›˜amVamV
NOTE:
p¤˜4"m˜"=hama’›F˜ ¤›ph"›a4˜ m’§F˜›p˜"zzd©˜pmd©˜›p˜
›p˜"dd˜4"dd’˜›Fham"›amV˜›p˜›^F˜"VFm›Œ’˜’F›˜ O˜"dd˜4"dd’˜"F˜ ¤›ph"›a4˜ m’§F˜
"m=˜›^F˜"VFm›˜F4Fa¦F’˜=aF4›_F¨›Fm’apm˜4"dd’:˜^F˜p˜’^F˜’^p¤d=˜"d§"©’˜
"4›a¦"›F˜ "dd˜ p§"=amV:˜p˜Fm=˜ dd˜ "dd’˜§^Fm˜dF"¦amV˜›Fhzp"ad©˜p˜Op˜
"m˜F¨›Fm=F=˜zFap=:˜’p˜›^"›˜4"dd’˜=p˜mp›˜›Fham"›F˜›p˜"m˜¤m’›"OOF=˜’›"›apm
Manual Answer
m˜"VFm›˜"’’aVmF=˜›p˜"m¤"d˜ m’§F˜^F"’˜amVamV:˜"m=˜›^Fm˜VpF’˜pOO_^ppc˜›p˜
"m’§F˜›^F˜am4phamV˜4"dd
ACD work modes
›˜"m©˜Va¦Fm˜›ahF:˜"m˜"VFm›˜4"m˜*F˜am˜pmF˜pO˜Op¤˜§pc˜hp=F’9
¤¨ada"©˜ pc˜| }
I
¤›p_ m
I
"m¤"d_ m
I
O›F˜ "dd˜ pc˜|
I
m˜"VFm›˜4"m˜4^"mVF˜§pc˜hp=F’˜"›˜"m©˜›ahF˜
p˜Fm›F˜"m©˜§pc˜hp=F:˜"m˜"VFm›˜zF’’F’˜›^F˜*¤››pm˜p˜=a"d’˜›^F˜
hp=F:˜=FzFm=amV˜pm˜§^"›˜©p¤˜^"¦F˜"=hama’›FF=˜ O˜›^F˜"VFm›˜^"’˜mp˜"4›a¦F˜p˜
^Fd=˜4"dd’:˜›^F˜§pc_hp=F˜*¤››pm˜d"hz˜daV^›’˜’›F"=ad©˜"m=˜ ˜p˜
amOphF=˜pO˜›^F˜"VFm›Œ’˜hp=F˜4^"mVF˜ O˜›^F˜"VFm›˜^"’˜"4›a¦F˜p˜^Fd=˜4"dd’:˜›^F˜
d"hz˜Od"’^F’˜¤m›ad˜"dd˜4"dd’˜"F˜=pzzF=:˜›^Fm˜›^F˜mF§˜§pc˜hp=FŒ’˜d"hz˜daV^›’˜
’›F"=ad©˜"m=˜ ˜p˜
’’¤F˜s˜ ¤mF˜snnn˜
1-10
All manuals and user guides at all-guides.com
˜4"dd’˜*©˜¤’amV˜Fa›^F˜"˜^F"=’F›:˜^"m=’F›:˜p˜
˜Op˜hpF˜amOph"›apm
}
˜a’˜amOphF=˜pO˜›^F˜"VFm›Œ’˜hp=F˜4^"mVF ˜
'''Agents with Automatic
˜"m=˜ ˜Fm¦apmhFm›’
˜4"dd’˜p˜›p˜"zzd©˜
˜a’˜
QQQ_¢_Q¬
˜Op˜›^"›˜