AgaMatrix Jazz Wireless 2 Owner's Manual page 60

Troubleshooting Situation #4: Meter is paired with more
than one supported device but results are not syncing to all
supported devices. (For example, your meter is paired with an
iPhone® and Android™ phone, but results are only syncing to
the iPhone®).
CAUSE: Meter only establishes a connection with one
supported device at a time.
ACTION: If you sign in to your account on both devices, results
will sync between the devices through the cloud. Alternately,
you can turn off the Bluetooth on one device. The results will
then sync to your other supported device.
Troubleshooting Situation #5: Meter does not appear in the
App when adding a new meter.
[1] CAUSE: The meter cannot be detected.
ACTION: On your meter, press and hold the Meter Button
until the Bluetooth symbol appears. The meter should appear
in the list of available devices in the App.
[2] CAUSE: Bluetooth on the supported device is turned off.
ACTION: Go to the settings menu in your supported device
and ensure that Bluetooth is turned on. If you continue to
experience issues, check your supported device's instructions
for more information.
[3] CAUSE: Meter is paired with another supported device.
ACTION: Turn off Bluetooth on any devices already paired
with your meter. This will ensure connection with your
additional supported device.
58