Connectivity Troubleshooting - Ingenico iCT250 User Manual

Connectivity Troubleshooting

Errors that are most likely to occur are with communication, where the terminal cannot
contact the acquiring bank. For Bluetooth handsets, this can be caused by moving out
of range of the assigned base; this can be resolved by either moving back in range or
assigning the handset to a nearer base.
For terminals that are connected via PSTN/telephone lines;
1. For 250/252 devices, check the status icon on the screen; red means that the terminal
cannot detect an active connection.
2. Power the terminal (and base, for Bluetooth models) off for 20 seconds and then power
back on.
3. Ensure that all cables are connected and free from damage.
4. Make sure that the line is not being used by another device, such as a dial-up modem or
fax machine.
5. Remove any splitters or extensions on the line and retry.
6. If possible, connect an analogue phone to the socket and check that the dial tone is
clean and free of interruption and noise.
7. If a dial prefix is needed, make sure that this is configured properly in the terminal
settings. If you need help configuring a dial prefix after the initial setup please contact
our technical support. UK 0843 455 5555 or Ireland 01 686 9428.
For terminals that are connected via ethernet/broadband;
1. For 250/252 devices, check the status icon on the screen; red means that the terminal
cannot detect an active connection.
2. For all devices, check that the screen shows ETH. If it does not, then the terminal
cannot communicate with the router.
3. Power the terminal (and base, for bluetooth models) off for 20 seconds and then power
back on.
4. Ensure that all cables are connected and free from damage.
18 Connectivity Troubleshooting