Sync Troubleshooting - Ford Escape 2014 Owner's Manual

One-shot Destination Street Address
To use One-Shot Destination Street
Address voice commands say:
Message
Find an address
Traffic Information
Issue
There is excessive back-
ground noise during a phone
call.
During a call, I can hear the
other person but they
cannot hear me.
SYNC is not able to down-
load my phonebook.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
Escape/Kuga (CBS) Australia, Vehicles Built From: 08-09-2014, TF 19A321 AD enAUS
SYNC
Action and Descrip-
tion
The system asks
you to say the full
address. You can
then speak the
address naturally,
such as "One two
three four Main
Street, Anytown".
Phone Issues
Possible Cause(s)
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
This may be a possible
phone malfunction.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
This may be a limitation on
your phone's capability.
2
Traffic information is provided through an
arrangement with Intelematics Australia
Pty Ltd. For license terms and conditions
refer to the Appendices. Traffic information
is based on data provided with the
permission of one or more third parties.
Please note: Should Ford's arrangement
with Intelematics Australia Pty Ltd cease
for any reason, the ongoing provision of
traffic information cannot be guaranteed.
SYNC TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Review your phone's manual
about audio adjustments.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Go to your local Ford
website to review your
phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
286
Possible Solution(s)