Ford Escape 2014 Owner's Manual page 272

• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If the call is not cancelled
SYNC will attempt to dial emergency
services.
• SYNC speaks the following or a similar
message to vehicle occupants if
Emergency Assistance is triggered:
"SYNC will attempt to make an
emergency call. To cancel the call,
please choose cancel from the screen
or press the hang up button".
• If the call has not been cancelled and
a successful call is made, an
introductory message is played first for
the emergency operator, followed by
hands-free communication between
your vehicle occupant and the
operator.
During an Emergency Assistance call:
• Emergency Assistance alerts the
emergency operator of the crash and
delivers an introductory message,
which may include your vehicle's GPS
coordinates.
• After the delivery of the introductory
message the voice line will open so
that you can have a hands-free
conversation with the emergency
operator. SYNC will say "line open" or
similar at the start of hands-free
communication.
• Once connected, be prepared to
provide your name, phone number and
location information to assist
emergency services.
Note: Failure to cancel the call as described
above will result in SYNC dialing emergency
services.
Note: While information is being provided
to the emergency operator you will hear the
following or similar message "Please stand
by while important information is being
delivered to the emergency operator".
Escape/Kuga (CBS) Australia, Vehicles Built From: 08-09-2014, TF 19A321 AD enAUS
SYNC 2
Note: The emergency operator may also
receive information from the mobile network
such as phone number, and cell phone
carrier name independent from the SYNC
Emergency Assistance system.
Emergency Assistance may not work if:
• Your cell phone or Emergency
Assistance hardware has been
damaged in a crash.
• Your vehicle's battery or the SYNC
system has no power.
• Your phone is thrown from your vehicle
during a crash.
• You do not have a valid and registered
SIM card with credit.
• You do not have a connected cell
phone with the ability to make and
maintain an outgoing call, adequate
network coverage, battery power and
signal strength.
• You modified any hardware or software
of related modules, such as SYNC,
Restraint System, GPS, Message
Gateway, etc.
• You are in a location where the SYNC
Emergency Assistance call cannot be
placed. See your regional Ford website
for details at www.fordsync.com
Important Information about Ford
SYNC
Emergency Assistance may not call
emergency services in some regions or
markets. See your regional Ford website
for latest details at www.fordsync.com
269
Emergency Assistance