Terms Of Service 1/2 - Ultimaker 2 User Manual

TERMS OF SERVICE 1/2

Returning Purchased Items. ** LIMITED **
Ultimaker accepts returns on a very limited basis for any electronic items the ompany ac
cepts returns only on unafected devices within
merchandise Unafected means a device has never been assembled powered up program
med or otherwise changed Similarly for non electronic items the ompany accepts returns
only on unopened items within
days all sales are considered inal
Warranty**LIMITED**
Ultimaker products are warranted only to the original purchaser for a period of three
months from the original purchase date under normal use and service against defective work
manship and material
This warranty is void if the product has been damaged by accident or unreasonable use im
mersion in water neglect abuse battery leakage or improper installation improper service or
other causes not arising out of defects in workmanship or materials of the product
ty claims are subject to
Ultimaker being notiied of the warranty claim within the warranty period Ultimaker
verifying the existence of a defect in the productReceipt of valid proof of your purchase date
Please make sure that you have a valid proof of purchase Receipt before
Note:
contacting ustomer Service
Please make sure to retain your original packaging in case of warranty service
Note:
In the event that you experience any problems with your Ultimaker product and before return
ing a product for any reason it is necessary to contact the Ultimaker Support team to determi
ne and diagnose the issues you are experiencing prior to taking any other course of action To
communicate with Ultimaker Support you can open a support ticket at
h t t p s w w w u l t i m a k e r c o m p a g e s s u p p o r t
If the service representative is unable to solve the problem you will be provided with instructi
ons as to how to go about having the unit repaired or replaced if it is under warranty Return of
a product under warranty is governed by the following rules
shipping prepaid and with proof of purchase date as instructed by a Ultimaker service repre
sentative
TERMS OF SERVI E
calendar days from the date of receipt of
calendar days from the date of receipt of merchandise
or email s u p p o r t u l t i m a k e r c o m
you must return your product
fter
ll warran
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