Blind Transfer; Attended Transfer; Setting Up A Conference; Do Not Disturb - Mitel 6869i Quick Reference Manual

Call Handling

Blind Transfer

1. To transfer to another number/extension, press the on screen Xfer
key while having an active call.
2. Enter the number/extension you would like to transfer to and then
press the on screen Xfer key again.

Attended Transfer

1. During an active call, press the Up or Down navigation keys to
highlight the recipient and press the
complete the call transfer.
2. If you are not connected to the transfer recipient, press the
key or Xfer softkey, enter the recipient's number and press the Dial
softkey.
3. At any time, press the
the call transfer.
Sending a Call to the Parking Lot
1. To park a call: While the call is active, press the lower softkey
labeled Park. A number for the spot the person was put in will be
spoken.
2. To pick up a call in park: Dial the spoken extension or push the
park key, and select the desired parked number.

Setting Up a Conference

1. Ensure you are on an active call with one of the parties you wish to
create a conference.
2. If you are already connected to that party, press the Up or Down
navigation keys to highlight the conference target and press the
key or Conf softkey to complete the 3-way conference.
3. If you are not already connected to the party you wish to conference
in, press the key or Conf softkey, enter the desired number
and press the Dial softkey.
4. At any time press the
complete the 3-way.

Do Not Disturb

1. To activate DND: Press the fourth lower softkey for "next page,"
then the softkey labeled DND. The text "DND activated" displays on
the screen.
2. To turn off DND: Press the DND key again and the on-screen
message will disappear.
Transfer Directly to Voicemail
1. If you would like to transfer to someone's voicemail, press the Xfer
softkey while on an active call.
2. Then press the * key, enter the desired extension and then the Xfer
softkey again.

Call Forwarding

1. To setup call forwarding: Press the fourth lower softkey for "next
page" then the softkey labeled CallFWD. Enter the number you
would like calls forwarded to. Once activated, the light will turn red.
2. To turn off call forwarding: Press the CallFWD button to
deactivate.
key or Xfer softkey to
key or Xfer softkey again to complete
key or the Conf softkey again to
Keys
Press this key to toggle between speaker and
connected headset.
Push this key to see a list of recently called
numbers. Use the navigation keys to select the
desired number, then push on the on-screen
dial option.
To bring up a list of recently received calls
press the Callers key. (This also clears out the
missed calls notification)
Navigation Keys/Menu
keys to move up/down/ left/right.
Volume – When not on a call adjust volume
for ringer. When on a call adjust volume for
handset, speaker, or headset.
Press to activate mute. Press again to
unmute.
L1/L2
Press the line button to activate that line.
Hold – Press once to put the call on hold.
Press again to take the call off of hold. This is a
local hold.
Press the Goodbye key to hang up the phone
while using the speaker/headset. The
Goodbye key can also be used to exit the
phone menu.
Voicemail
When you have a message, the top right indicator light on the
phone will light up.
1. Dial *97 or press the Voicemail key to access voicemail.
2. Enter your voicemail password when prompted. By default
this will be your extension twice.
3. To listen to your voice messages press 1. By default, new
voicemails will play automatically.
4. To listen to saved messages, press 2.
5. To save a message, press 9.
6. To delete a message, press 7.
7. To change your mailbox settings, press 0.
8. To go back a previous menu, press *.
9. When finished, hang up or press #.
Recording Your Voicemail Messages
1. Call into your voicemail (see above steps).
2. Press 0 for Mailbox Options.
3. Record your unavailable message. This is for when
someone gets to your voicemail when you are on DND or not
on the phone.
4. Record your busy message. This is for when someone
gets to your voicemail and you are currently on another call.
Key Description
- Four navigation