Mitel 6869i User Manual
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. IP Phone
  5. 6869i
  6. User manual

Mitel 6869i User Manual

Sip ip phone
Hide thumbs Also See for 6869i:
Table of Contents

Advertisement

Quick Links

See also: Administrator's Manual , User Manual
Mitel Model 6869i SIP IP Phone

User Guide

Release 4.0.0
41-001554-00 REV00 – 10.2014

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 6869i and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Mitel 6869i

Summary of Contents for Mitel 6869i

  • Page 1: User Guide

    Mitel Model 6869i SIP IP Phone User Guide Release 4.0.0 41-001554-00 REV00 – 10.2014...

  • Page 2: Software License Agreement

    Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.

  • Page 3: Table Of Contents

    Address................25 Phone Status via the Mitel Web UI .
  • Page 4 Content Display .....................55 Dialing .
  • Page 5 Content Making Calls ....................107 Dialing a Number .
  • Page 6 Content Incoming Intercom Call Features ............... . . 169 Group RTP Paging .

  • Page 7: Welcome

    Mitel 6869i delivers rich and crystal clear handsfree conversations. With its fully customizable hard key layout, XML capabilities, and a PoE class 3 rating, the 6869i is one of the most advanced SIP desktop phones available on the market today.

  • Page 8: Requirements

    Use a PoE power injector or a PoE switch Installation and Setup If your System Administrator has not already setup your 6869i phone, please refer to the Mitel 6869i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information,...

  • Page 9: Ip Phone Keys

    IP Phone Keys Key Panel The following sections describe the various 6869i phone key functions and how they can help you make and manage your calls and caller information.           ...

  • Page 10: Key Description

    For more information, see “Redial” page 110. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6869i IP phone has two default Line keys, each with LED indicator lights. For more information, see “Line and Call Appearances”...
  • Page 11 IP Phone Keys Description Top Softkeys - 12 programmable keys that allow you to easily perform up to 44 specific functions and access enhanced services provided by third parties (e.g. XML applications). For more information see “Configuring Softkeys” page Bottom Softkeys - 5 programmable keys that support up to 24 functions. These keys also act as state-based keys allow- ing you to easily perform context-sensitive functions during specific states (i.e.

  • Page 12: Dialpad Keys

    IP Phone Keys Dialpad Keys The 6869i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6869i phone dialpad includes the following:...

  • Page 13: Getting Started

    Getting Started The 6869i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 14 Getting Started Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information. If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens and then displays the Home screen.
  • Page 15 Check with your System or Network Admin- istrator for assistance. For more information about connecting your phone, see the Mitel 6869i IP Phone Installation Guide. Note: If the phone displays a No Service status message you can still use the phone but note that it is not registered with the Registrar.

  • Page 16: Phone

    Getting Started UI Overview Home Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages.
  • Page 17 Getting Started In addition to the phone/line status indicators, status messages with regards to the following are displayed on the Home screen when the situation arises: • Number of missed calls • Phone lock status • SCA Caller IDs • XML-related text •...
  • Page 18 The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6869i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and second “pages” to display all the rest of the configured softkeys (as per the figure below).
  • Page 19 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. 41-001554-00 REV00 – 10.2014...
  • Page 20 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded.

  • Page 21: Ui Navigation

    Getting Started UI Navigation UI navigation is easily performed using the navigation keys located above the Callers List key. Navigation Keys/ Select Button 3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys are used to highlight and scroll through the different lines/calls on the respective screen.
  • Page 22 Getting Started The figure below provides a visual representation of the different screens and the UI behavior when a navigation key is pressed. Home Screen Line Selection Screen Multi-View Call Screen Detailed-View Call Screen Press Right Press Right Press Right Press Left Press Left Press Left...

  • Page 23: Methods Of Customizing Your Phone

    Using the Options key on the IP phone • Using the Mitel Web UI in an Internet browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to cus-...
  • Page 24 Methods of Customizing Your Phone Icon Option • Tone Set Display Dialing • Live Dialpad • Speed Dial Edit Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options List Your System Administrator may configure a simplified Options List for your phone.
  • Page 25 Methods of Customizing Your Phone Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List. To go to an option, use 3 and 4 to navigate to the main option and 5 and 2 to scroll through the sub options. Press the button or Select softkey to select an option.

  • Page 26: Phone Options Via The Mitel Web Ui

    Phone Options via the Mitel Web UI In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, “Finding Your Phone’s IP Address”...
  • Page 27 Expansion Module - Allows you to configure an additional 16 softkeys with an M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached.
  • Page 28 Language Settings Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6869i. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone.

  • Page 29: Phone Status

    Phone Status You can view the status of your phone using the IP phone UI or the Mitel Web UI. Phone Status via IP Phone UI The Status option on the IP phone displays the status of your phone to the LCD display.
  • Page 30 Phone Status • Storage Notes: • The Directory List detailed in the Storage menu is in reference to the Local Directory. • If the Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored.

  • Page 31: Finding Your Phone's Ip Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.

  • Page 32: Phone Status Via The Mitel Web Ui

    Phone Status Phone Status via the Mitel Web UI Use the following procedure to view the phone status via the Mitel Web UI. Mitel Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
  • Page 33 Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

  • Page 34: Customizing Your Phone

    IP Phone UI and Web UI Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, config- uration parameters, etc.) display in that language.
  • Page 35 Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected. Note: You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, contact your System Administrator.
  • Page 36 You can configure the Input Language feature using the Mitel Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6869i. Dialpad Input Alphabet Tables...
  • Page 37 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
  • Page 38 Customizing Your Phone Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
  • Page 39 Available input languages are dependent on the configuration enabled by your System Administrator. Press the Save softkey to save your changes. The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected.
  • Page 40 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected. Latin 2 Character Set The 6869i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI.

  • Page 41: Time And Date

    Note: All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only two time and date settings that can be configured using the Mitel Web UI. Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI...
  • Page 42 Customizing Your Phone Press the 3 key to move to back to the options column and press the 2 key to highlight Daylight Savings. With Daylight Savings highlighted press the 4 key to move to selection column. Use the 5 and 2 keys to scroll through and choose the desired daylight savings setting. Valid values are: •...
  • Page 43 Customizing Your Phone Time Zone Configuring the Time Zone Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List. Navigate to the Time and Date > Time Zone option and press the button or Select softkey. A list of time zones displays for different areas of the world.
  • Page 44 Customizing Your Phone If you want to synchronize the time and date using a time server, ensure there is a checkmark in the box corresponding to the Use Network Time setting. If there is no checkmark, press the button to enable the Use Network Time setting.

  • Page 45: Directory

    Customizing Your Phone Configuring Time and Date Settings Using the Mitel Web UI Mitel Web UI Click on Basic Settings > Preferences > Time and Date Setting. In the Time Format field, select the time format you want to use on your phone. Valid values are: •...
  • Page 46 Customizing Your Phone Settings Configuring Directory Display and Sorting Options Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List. Navigate to the Directory > Settings option and press the button or Select softkey. With Display Name Order highlighted press the 4 key to move to selection column.

  • Page 47: Credentials

    Customizing Your Phone External Sources Note: Menu available only if external Directory sources have been configured by your Administrator. Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List. Navigate to the Directory >...
  • Page 48 Customizing Your Phone Entering Usernames/Passwords and Connection Testing Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List. Navigate to the Credentials option and press the button or Select softkey. Use the 3 and 4 keys to navigate to the desired feature tab (e.g. LDAP, Microsoft Exchange, BroadSoft XSI). Press the 2 key to highlight the Username field and using the dialpad keys enter in the username applicable to the Directory source.

  • Page 49: Call Forward

    You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key”...
  • Page 50 Customizing Your Phone Locking the Phone Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List. Navigate to the Lock > Phone Lock option and press the button or Select softkey.. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and press the button.
  • Page 51 At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button and press the button. Configuring Lock Settings Using the Mitel Web UI Setting a User Password Mitel Web UI Click on Operation > User Password.

  • Page 52: Resetting A User Password

    If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only.
  • Page 53 Customizing Your Phone Locking and Unlocking the Phone Mitel Web UI Click on Operation > Phone Lock. To Lock the Phone In the Lock the Phone? field, click Lock. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on.

  • Page 54: Audio

    Audio Mode The 6869i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
  • Page 55 Customizing Your Phone Headset The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG. Configuring Headset Mic Volume and DHSG Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List.
  • Page 56 Congestion tones • Call waiting tone • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only.
  • Page 57 Customizing Your Phone Configuring Ring Tones Using the IP Phone UI IP Phone UI Global configuration only Press on the phone to enter the Options List. Navigate to the Audio > Ring Tones option and press the button or Select softkey. Use the 5 and 2 keys to scroll through and choose the desired ring tone (Tone 1 through Tone 15, Silent, or any custom ring tones installed).
  • Page 58 Customizing Your Phone Configuring Tone Sets Using the IP Phone UI IP Phone UI Global configuration only Press on the phone to enter the Options List. Navigate to the Audio > Tone Sets option and press the button or Select softkey. Use the 5 and 2 keys to scroll through and choose the desired tone set.
  • Page 59 Customizing Your Phone Configuring Ring Tones and Tone Sets Using the Mitel Web UI Mitel Web UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: •...
  • Page 60 Customizing Your Phone Installing Custom Ring Tones Using the Mitel Web UI Mitel Web UI Click on Basic Settings > Custom Ringtones Press the Browse... button corresponding to the desired ringtone position (e.g. 1). Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button.

  • Page 61: Display

    Home Screen Settings The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6869i IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
  • Page 62 Customizing Your Phone Configuring the Home Screen Mode and Screen Saver Timer IP Phone UI Press on the phone to enter the Options List. Navigate to the Display option and press the button or Select softkey. Use the 3 and 4 navigation buttons to change the desired home screen mode. Press the 2 key to highlight Screen Saver Timer.
  • Page 63 Customizing Your Phone Brightness Settings The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of brightness level. The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illuminated before turning the backlight off during a period of inactivity.

  • Page 64: Dialing

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6869i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With...

  • Page 65: Restart

    If you do not wish to restart your phone, press Cancel or No. Note: Your phone is out of service temporarily during the restart and reboot process. Restarting Your Phone Using the Mitel Web UI Mitel Web UI Click on Operation > Reset.

  • Page 66: Emergency Dial Plan

    You can set the emergency dial plan using the Mitel Web UI only. Note: Contact your local phone service provider for available emergency numbers in your area.

  • Page 67: Line And Call Appearances

    Line and Call Appearances The 6869i has 2 hard line/call appearance buttons each with a corresponding status light. Line/Call Appearances These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call.

  • Page 68: Presence Key

    Presence Key The Presence key is used to access the contact information screens, which provide detailed information about a respective Busy Lamp Field (BLF) or Speed Dial contact. Presence Key When you press the key, you are able to view the contact’s BLF details (if a BLF key is selected), Picture ID (if applica- ble), as well as all the phone numbers of the contact saved in your phone’s memory.

  • Page 69: Configuring Softkeys

    • If M685i Expansion Modules are attached to the phone, you can configure up to an additional 84 softkeys on each M685i Expansion Module. • The 6869i IP phone allows up to 3 expansion modules on each phone. For more information about expansion mod- ules, see “Model M680i and M685i Expansion Modules”...
  • Page 70 Configuring Softkeys Key Function Description Pickup Indicates the key is configured to pick up parked calls when pressed. Last Call Return Indicates the key is configured for Last Call Return functionality when pressed. Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus. BLF/Xfer Indicates the key is configured as a simplified BLF key and a Transfer key.

  • Page 71: State-Based Softkeys

    Configuring Softkeys State-Based Softkeys On the 6869i’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys. State Description Idle The phone is not being used.

  • Page 72: Softkey Display Behavior

    Softkey Display Behavior On the 6869i IP phone, you can configure up to 44 (top) and 24 (bottom) functions on the softkeys. By default, if you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.

  • Page 73: Line Key

    Line functionality can only be programmed on the top softkeys. You can set a softkey to act as a line/call appearance key on the 6869i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances”...

  • Page 74: Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6869i to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
  • Page 75 Configuring Softkeys Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys) Pressing and holding down a softkey, dialpad key, or expansion module key on the phone initiates a speed dial feature. Note: When creating a Speed Dial key from the IP phone UI, you must select a softkey, dialpad key, or expansion module key that has no preassigned function (key must be set to None).
  • Page 76 Configuring Softkeys Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to softkeys, dialpad keys, expansion module keys IP Phone UI Press on the phone to enter the Options List. Navigate to the Dialing > Speed Dial Edit option and press the button or Select softkey.
  • Page 77 Configuring Softkeys Creating a Speed Dial Softkey Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.
  • Page 78 Configuring Softkeys Creating Dialpad Speed Dial Keys Using the Mitel Web UI Mitel Web UI Click on Operation > Keypad Speed Dial. Select a key from 1 through 9. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

  • Page 79: Do Not Disturb (Dnd) Key

    If the phone shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see “DND Configuration” page 146. Configuring a DND Key Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 80: Busy Lamp Field (Blf) Key

    You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact your System Admin- istrator for more information. Configuring a BLF Key Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML.

  • Page 81: Blf/List Key

    URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6869i screen and the feature is disabled. Mitel Web UI Click on Operation >...
  • Page 82 Configuring Softkeys In the Line field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid values are: • global • 1 through 9 Note: The Label and Value field are not required. The BroadWorks BLF/List name is configured in the BLF List URI field instead.

  • Page 83: Automatic Call Distribution (Acd) Key (For Sylantro Call Managers)

    ACD functionality can only be programmed on the top softkeys. The 6869i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
  • Page 84 Configuring Softkeys In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9. Expansion Module Keys Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9. Click Save Settings.
  • Page 85 Configuring Softkeys To allow your phone to be available in the queue, press the Avail softkey. The following screen displays. If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your IP phone.

  • Page 86: Xml Key

    XML Key The 6869i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
  • Page 87 IP Phone UI Press the XML softkey on the 6869i phone. An XML screen displays. Use the 5 and 2 to scroll through the customized features. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the respective key.

  • Page 88: Flash Key

    Flash Key You can set a key to generate a flash event when it is pressed on the 6869i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 89: Sprecode Key

    The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML.

  • Page 90: Park/Pickup Keys

    Park/Pickup Keys The 6869i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
  • Page 91 Configuring Softkeys In the Type field, select Park. In the Value field, enter the appropriate value for accessing specific services from the server. Note: The Value and Line fields are configured by the Administrator. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). In the Type field, select Pickup.

  • Page 92: Last Call Return Key

    Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.

  • Page 93: Call Forward Key

    Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey, programmable key, or expansion mod- ule key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 94: Blf/Xfer

    Configuring Softkeys BLF/Xfer Note: BLF/Xfer functionality can only be programmed on the top softkeys. The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients blindly or consultatively.
  • Page 95 Configuring Softkeys Configuring a BLF/Xfer Key Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.

  • Page 96: Speed Dial/Xfer

    Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML.
  • Page 97 Configuring Softkeys In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). In the Type field, select Speed Dial/Xfer. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600).

  • Page 98: Speed Dial/Conf

    Speed Dial/Conf The 6869i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
  • Page 99 Configuring Softkeys Expansion Module Keys Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). In the Type field, select Speed Dial/Conf. In the Value field, enter the speed dial extension or the extension to add to the conference (for example, 3600). In the Line field, select the line for which you want to use the key functionality.

  • Page 100: Directory Key

    Directory Key Using the Mitel Web UI, you can assign the Directory key to any key on the top or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and num- bers on the phone.

  • Page 101: Callers List Key

    Configuring Softkeys Callers List Key By default, the 6869i has a dedicated Callers List key. However, using the Mitel Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone.
  • Page 102 Configuring Softkeys Configuring a Callers List Key Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.

  • Page 103: Redial Key

    Configuring Softkeys Redial Key By default, the 6869i has a dedicated Redial key. However, using the Mitel Web UI, you can assign the Redial key to any key on the top or bottom keys on the phone. Redial Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed.
  • Page 104 Configuring Softkeys Configuring a Redial Key Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.

  • Page 105: Conference Key

    Configuring Softkeys Conference Key Using the Mitel Web UI, you can assign a Conference key to any key on the top or bottom keys on the phone. Note: For more information about conferencing, see “Conferencing Calls” page 121. Configuring a Conference Key Using the Mitel Web UI Mitel Web UI Click on Operation >...

  • Page 106: Transfer Key

    Configuring Softkeys Transfer Key Using the Mitel Web UI, you can assign the Transfer key to any key on the top or bottom keys on the phone. Note: For more information about transferring calls, see “Transferring Calls” page 116. Configuring a Transfer Key Using the Mitel Web UI Mitel Web UI Click on Operation >...

  • Page 107: Intercom Key

    Note: For more information about the Intercom feature, see “Using Intercom Functionality” page 109. Configuring an Intercom Key Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 108: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options > Lock > Phone Lock. For more infor- mation about using the lock/unlock feature, see “Locking the Phone Using the IP Phone UI”...

  • Page 109: Paging Key

    For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging” page 171. Configuring a Paging Key Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
  • Page 110 Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: • The recipient of a paging call can set a global DND to ignore any incoming pages.

  • Page 111: Empty Key

    Empty. The keys are added in order (from key 1 to Key 24 [bottom] or Key 44 [top]) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Using the Mitel Web UI Mitel Web UI Click on Operation >...

  • Page 112: None Key

    Configuring Softkeys None Key Use the following procedure to delete a key’s functionality on the 6869i IP phone. Deleting a Key’s Function Using the Mitel Web UI Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 113: Making Calls

    Making Calls This section describes ways to make calls on your 6869i phone, using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset, • Pressing , or • Pressing a line/call appearance button...

  • Page 114: Using Handsfree Speakerphone

    When handsfree is on, the speaker light turns on. Using a Headset The 6869i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equip- ment retailer or distributor to purchase a compatible headset.

  • Page 115: Using Intercom Functionality

    When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6869i IP phone using the Mitel Web UI. The following table describes these features.

  • Page 116: Redial

    You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6869i, you access the Redial List by the key.
  • Page 117 Making Calls Accessing the Redial List IP Phone UI Press once to access the Redial List. Note: Press twice to dial the most recent number you dialed from the phone. Press 4 to see more detailed information about they redial entry. Note: The detailed view screen contains the picture ID of the called party (if available), the date and time of the outgoing call, whether or not the call was answered, the line on which the call was placed, call duration (if the call was...
  • Page 118 Making Calls Deleting an Entry In the Redial List IP Phone UI Press once to access the Redial List. Use the 5 and 2 keys to scroll through the entries in the Redial List. Press the Delete softkey. Press the Delete softkey again to erase the entry. Deleting All Entries In the Redial List IP Phone UI Press...

  • Page 119: Mute

    Making Calls Copying Entries to the Local Directory IP Phone UI Press the key. Press the navigation keys to scroll through and highlight the respective Redial List entry. Press the Copy softkey. The entry is copied to the Local Directory. Mute You can use the key to mute the handset, headset, or speakerphone.

  • Page 120: Receiving Calls

    Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. Answering an Incoming Call IP Phone UI •...

  • Page 121: Handling Calls

    Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the key.

  • Page 122: Transferring Calls

    Direct Transfer The 6869i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Xfer softkey and the direct transfer will be performed.
  • Page 123 Handling Calls Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancel softkey on the display screen, press , or hang up the handset. Complete either a blind or consultative transfer: To complete a blind transfer, press the Xfer softkey key again before the receiving end answers.
  • Page 124 Handling Calls Transferring an Existing Call to Another Existing Call IP Phone UI Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). Note: Direct transferring can be performed in either the Mult-View Call screen or Detailed View Call screen. Press the 5 or 2 navigation keys to highlight the party to whom you wish to transfer the active call.
  • Page 125 Handling Calls Transferring to a Contact in the Directory Users can complete a transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can navi- gate to the Directory screen and use a softkey configured with Transfer functionality to complete a blind or consultative transfer.
  • Page 126 Indication of Transferred Calls When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6869i phone.

  • Page 127: Conferencing Calls

    Centralized conferencing (for Sylantro and BroadSoft call managers - Administrators must enable this method). Local Conferencing The 6869i phone supports up to three parties (including yourself ) in a conference call. This is called local conferencing and is the default method of conferencing on the 6869i.
  • Page 128 Handling Calls Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call.
  • Page 129 Handling Calls Creating a Conference Call By Joining Two Existing Calls IP Phone UI Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold). Note: Direct conferencing can be performed in either the Mult-View Call screen or Detailed View Call screen.
  • Page 130 Handling Calls Centralized Conferencing (for Sylantro and BroadSoft Call Managers) The 6869i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables centralized conferencing. If your Administrator does not enable centralized conferencing, then the 6869i uses local conferencing by default.

  • Page 131: Ending Calls

    Ending a Conference and Transferring Remaining Parties The 6869i allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey on the phone.

  • Page 132: Managing Calls

    Managing Calls The 6869i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory • Callers List • DND and Call Forward Directory The Directory is your personal phone book, conveniently stored within your phone.
  • Page 133 Managing Calls General Directory Functions Accessing and Navigating the Directory (No External Directory Sources Configured/Enabled) IP Phone UI Press the softkey configured with Directory functionality. If no external Directory sources are configured or ena- bled, the local Directory is displayed as per the following image. Note: If the Directory is empty, a Directory empty message displays.
  • Page 134 Managing Calls Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) IP Phone UI Press the softkey configured with Directory functionality. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following image. Note: If a Directory folder is empty, a Directory empty message displays.
  • Page 135 Managing Calls Performing a Search Search functionality is applied across all the available and enabled directories. Pressing on any dialpad key initiates the search. After entering the first few letters of the contacts first name, last name, or company name, you can then quickly select a contact and perform the desired action.
  • Page 136 Managing Calls Dialing from the Directory Dialing can be performed by manually navigating to the Directory contact, selecting a phone number (if the contact has more than one) and then pressing the Dial softkey, button, Line button, button, or by simply pick up the handset.
  • Page 137 Managing Calls Local Directory Features The internal Local Directory contains the contacts that have been created or copied directly to the phone using the phone UI. If no external directory sources are available, pressing on the Directory key will open the Local Directory menu. Warning! When upgrading a phone to Release 4.0.0, all Local Directory entries will be migrated accordingly.
  • Page 138 Managing Calls Adding New Entries to the Local Directory IP Phone UI Press a softkey configured with Directory functionality to enter the Directory. If no external sources are configured, simply press the Add New softkey. If external Directory sources are configured/enabled and if the Local Directory contains contacts, press the 4 key tomove to Local Directory contact column and press the Add New softkey.
  • Page 139 Managing Calls Under the Work Address tab, use the5 and 2 keys to navigate to the desired fields and using the dialpad keys input the work address information of the respective contact. Press the 5 key to navigate to the Work Address tab, and press the 4 key to switch to the Home Address tab. Under the Home Address tab, use the5 and 2 keys to navigate to the desired fields and using the dialpad keys input the home address information of the respective contact.
  • Page 140 Managing Calls Editing an Existing Local Directory Entry IP Phone UI Press a softkey configured with Directory functionality to enter the Directory. (Optional) Using the dialpad keys input the first letters of the contact’s name to initialize the search function. Use the navigation keys to highlight the contact you want to edit.
  • Page 141 Managing Calls Deleting Entries from the Local Directory (No External Directory Sources Configured/Enabled) IP Phone UI Press a softkey configured with Directory functionality to enter the Directory. (Optional) If you want to delete an individual entry, using the dialpad keys input the first letters of the contact’s name to initialize the search function.
  • Page 142 Downloading the Local Directory to Your PC You can download the Local Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items for each Local Directory entry: •...
  • Page 143 • Phone Number 7 Line # • Phone Number 7 Downloading the Directory Mitel Web UI Click on Operation > Directory. In the Directory field, click on Save As... A download window displays. Click OK. Enter the location on your computer where you want to download the Directory and click Save.
  • Page 144 Managing Calls Copying a Contact in an External Directory Source to the Local Directory IP Phone UI Use the following procedure on the phone’s UI to copy an external Directory source contact to the Local Directory. Press a softkey configured with Directory functionality to enter the Directory. (Optional) Using the dialpad keys input the first letters of the contact’s name to initialize the search function.

  • Page 145: Callers List

    Callers List The Callers List is a stored log of your incoming calls. The 6869i telephone stores information on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
  • Page 146 Managing Calls Accessing and Using the Callers List IP Phone UI Press the key. Use the 5 and 2 keys to scroll through the entries in the Callers List. Press 4 to see more detailed information about they Callers List entry. Note: The detailed view screen contains the picture ID of the caller (if available), the date and time of the incoming call, whether or not the call was answered, the line on which the call was received, call duration (if the call was...
  • Page 147 Managing Calls Editing Entries in the Callers List In the Callers List, pressing the Edit softkey allows you to edit the entry’s name and/or number prior to dialing out or cop- ying to the Local Directory. IP Phone UI Press the key.
  • Page 148 Managing Calls Deleting Entries from the Callers List You can delete individual entries from the Callers List or you can simply delete all entries in the Callers List. To delete an individual entry from the Callers List IP Phone UI Press the key.
  • Page 149 Managing Calls Copying Entries to the Local Directory IP Phone UI Press the key. Press the navigation keys to scroll through and highlight the respective Callers List entry. Press the Copy softkey. The entry is copied to the Local Directory. 41-001554-00 REV00 –...
  • Page 150 Managing Calls Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone. The number of calls that have not been answered increment on the phone’s Home screen as # Missed Calls. As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.
  • Page 151 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Mitel Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 152: Dnd And Call Forward

    On the 6869i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone (default), and Custom.
  • Page 153 Managing Calls Note: If you make changes to the configuration for DND via the IP phone UI, you must refresh the Mitel Web UI screen to see the changes. Configuring a DND Key The following describes the process of configuring DND on your phone. To configure a DND key, see “Do Not Disturb...
  • Page 154 Managing Calls Click on Basic Settings > Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the first account allows you to change the DND status for all accounts.
  • Page 155 Managing Calls Configuring DND Modes Using the IP Phone UI After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following pro- cedure to enable/disable DND on the IP phone. The following procedures assume you have already configured a DND key AND assumes there are multiple accounts con- figured on the phone.
  • Page 156 Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6869i, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone, and Custom.
  • Page 157 (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6869i, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
  • Page 158 If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Mitel Web UI, only Account 1 is enabled. All other accounts are greyed out but use the same configuration as Account 1.
  • Page 159 When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.
  • Page 160 Managing Calls Call Forward in Phone Mode IP Phone UI Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the button or Select softkey. The Call Forward screen displays and is applicable to all accounts configured on the phone. Enter forwarding numbers using the dialpad keys for any of the following states: •...
  • Page 161 Managing Calls Call Forward in Custom Mode IP Phone UI Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the button or Select softkey. The Call Forward screen displays. Press the navigation keys to change to the desired account. Note: Select All Accounts if you want your changes to be made to all the accounts configured on the phone.

  • Page 162: Additional Features

    Display DTMF Digits A feature on the 6869i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.

  • Page 163: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone Mitel Web UI Click on Basic Settings >...

  • Page 164: Stuttered Dial Tone

    Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI. Configuring Stuttered Dial Tone Mitel Web UI Click on Basic Settings >...

  • Page 165: Xml Beep Support

    XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 166: Status Scroll Delay

    Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...

  • Page 167: Switch Ui Focus To Ringing Line

    Switch UI Focus to Ringing Line You can configure a feature on the 6869i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 168: Call Hold Reminder During Active Calls

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI.

  • Page 169: Call Hold Reminder (On Single Hold)

    Call Hold Reminder (on single hold) On the 6869i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.

  • Page 170: Call Waiting Tone Period

    Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. Configuring Call Waiting Tone Period Mitel Web UI Click on Basic Settings >...

  • Page 171: Preferred Line And Preferred Line Timeout

    You can enable the Preferred Line parameter using the Mitel Web UI at the location, Basic Settings > Preferences > General. You can also set a Preferred Line Timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line.
  • Page 172 Additional Features Configuring Preferred Line and Preferred Line Timeout Mitel Web UI Click on Basic Settings > Preferences > General. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

  • Page 173: Goodbye Key Cancels Incoming Calls

    Goodbye Key Cancels Incoming Calls The 6869i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.

  • Page 174: Message Waiting Indicator

    MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator Mitel Web UI Click on Basic Settings >...

  • Page 175: Incoming Intercom Call Features

    If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call. You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Mitel Web UI: • Auto Answer •...
  • Page 176 Additional Features Configuring Incoming Intercom Settings Mitel Web UI Click on Basic Settings > Preferences > Incoming Intercom Settings. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box.

  • Page 177: Group Rtp Paging

    This feature is configurable using the Mitel Web UI only. The 6869i in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging mes- sage to the phone’s LCD.

  • Page 178: Shared Call Appearance (Sca) Call Bridging

    Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
  • Page 179 Additional Features Line Keys State Line LED for Local Line LED for Remote Idle Seized Solid Green Solid Red Progressing (outgoing call) Green Solid Red Alerting (incoming call) Flashing Red Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red...

  • Page 180: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6869i phone the same way you would on a regular telephone.

  • Page 181: Model M680I And M685I Expansion Modules

    Model M680i and M685i Expansion Modules The 6869i IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. M680i Expansion Module M685i Expansion Module The M680i provides 16 softkeys, with each softkey providing an LED for call status indication. The M680i provides a paper label for convenient key labelling.

  • Page 182: Using The Expansion Modules

    Note: For more information about installing the M680i or M686i Expansion Modules on your phone, see the Mitel M680i Expansion Module Quick Start Guide/Mitel M685i Expansion Module Quick Start Guide and Mitel M680i Expansion Module Installation Guide/Mitel M685i Expansion Module Installation Guide.

  • Page 183: Troubleshooting Solutions

    Mitel PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6869i Installation Guide for details.
  • Page 184 Troubleshooting Solutions How do I restart the IP phone? You can restart the phone from the IP phone UI or through the Mitel Web UI. See “Restarting Your Phone Using the IP Phone UI”on page 59 “Restarting Your Phone Using the Mitel Web UI”on...

  • Page 185: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the prod- uct at no charge, if returned within the Warranty Period.

  • Page 186: Limited Warranty (Australia Only)

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 187: After Warranty Service

    Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 188: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires...
  • Page 189 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
  • Page 190 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama...
  • Page 191 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001554-00 REV00 – 10.2014...

  • Page 192: Index

    Index Numerics dialing, pre-dialing a number ................107 dialpad, live ........................58 6869i directory key, softkey for ..................94 additional features of ...................156 directory list ......................126 features of ......................1 adding and editing entries ................ 132 line settings ....................... 61 downloading to PC ..................136 making calls .....................107...
  • Page 193 ................144 redial list ......................24 overview ......................144 switch UI focus to ringing line ................161 Mitel Web UI Basic Settings parameters ................22 Operaton parameters ..................21 time and date ......................35 phone status ..................... 21 time and date format .....................35...
  • Page 194 Index no speakerphone ...................177 phone displays "Bad Encrypted Config" ..........177 voicemail ........................114 phone displays "No Service" ..............177 volume control keys ....................4 restarting the phone ..................178 using services ....................177 VM message light not working ..............177 warning tone, for Intercom ................169 warranty exclusions ....................
  • Page 195 Disclaimer Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel will not be liable for technical or editorial errors or omissions contained within this documentation.

Table of Contents