Mitel 6869i User Manual
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. IP Phone
  5. 6869i
  6. User manual

Mitel 6869i User Manual

Mitel 6869i sip phone
Hide thumbs Also See for 6869i:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administrator's Manual, Configuration Manual
Mitel 6869i SIP Phone
41-001554-00 REV01
RELEASE 4.0.0 SP1 USER GUIDE

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 6869i and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Mitel 6869i

Summary of Contents for Mitel 6869i

  • Page 1 Mitel 6869i SIP Phone 41-001554-00 REV01 RELEASE 4.0.0 SP1 USER GUIDE...

  • Page 2: Mitel 6869I Sip Phone Release 4.0.0 Sp1 User Guide

    ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Software License Agreement

    Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.

  • Page 4: Table Of Contents

    Phone Options via the Mitel Web UI ........
  • Page 5 Table of Contents Line and Call Appearances ............76 Presence Key .
  • Page 6 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Using Handsfree Speakerphone ..........131 Using a Headset .
  • Page 7 Table of Contents Other Features ............. 216 Model M680i and M685i Expansion Modules .

  • Page 8: Welcome

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide WELCOME The Mitel 6869i is a 24-line SIP phone that boasts a large high resolution color display and delivers outstanding audio performance designed for power users who demand a lot from their phones. Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6869i offers a large 4.3"...

  • Page 9: Requirements

    Use a PoE power injector or a PoE switch INSTALLATION AND SETUP If your System Administrator has not already setup your 6869i phone, please refer to the Mitel 6869i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator Guide.

  • Page 10: Ip Phone Keys

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide IP PHONE KEYS KEY PANEL The following sections describe the various 6869i phone key functions and how they can help you make and manage your calls and caller information.  ...

  • Page 11: Key Description

    For more information, see “Redial” page 134. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i IP phone IP phone has two default Line keys, each with LED indicator lights. For more information, see “Line and Call Appearances”...
  • Page 12 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DESCRIPTION Navigation Keys/Select Button - Multi-directional navigation keys allow you to navigate through the phone’s user interface. Pressing the center Select button selects/sets options and performs various actions (such as dialing out when in the Directory, Callers, and Redial Lists).

  • Page 13: Dialpad Keys

    IP Phone Keys DIALPAD KEYS The 6869i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6869i phone dialpad includes the following:...

  • Page 14: Getting Started

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide GETTING STARTED The 6869i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 15 Getting Started The 6869i phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.
  • Page 16 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens and then...
  • Page 17 Check with your System or Network Administrator for assistance. For more information about connecting your phone, see the Mitel 6869i IP Phone Installation Guide. Note: If the phone displays a No Service status message you can still use the phone but note that it is not registered with the Registrar.

  • Page 18: Ui Overview

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide UI OVERVIEW HOME SCREEN When the phone has successfully updated the configuration and connected to the network, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages.
  • Page 19 Getting Started The following table identifies and describes the phone/line status indicators on the Home screen. ICON DESCRIPTION Phone Locked - The lock icon displays on the Home screen indicating that the phone is in a locked state preventing the phone from being used and preventing any changes from being made to the phone.
  • Page 20 The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6869i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and second “pages” to...
  • Page 21 Getting Started LINE SELECTION SCREEN The Line Selection screen displays a list of the lines that are available on the phone as well as line usage indicators that tell you whether or not a line is in use. It also allows you to easily select a line to act upon. When a line is not in use, a New Call key is available allowing you to dial out using the selected line.
  • Page 22 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DETAILED-VIEW CALL SCREEN The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls. Picture ID...
  • Page 23 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded.

  • Page 24: Ui Navigation

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide UI NAVIGATION UI navigation is easily performed using the navigation keys located above the Callers List key. Navigation Keys/ Select Button 3 and 4 navigation keys are used to switch to the different screens and the...
  • Page 25 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide The figure below provides a visual representation of the different screens and the UI behavior when a navigation key is pressed. Home Screen Line Selection Screen Multi-View Call Screen Detailed-View Call Screen...

  • Page 26: Methods Of Customizing Your Phone

    Using the Options key on the IP phone • Using the Mitel Web UI in an Internet browser window from your PC PHONE OPTIONS VIA THE IP PHONE UI You can customize your phone by pressing the key and accessing the IP phone UI.

  • Page 27: Simplified Options List

    Methods of Customizing Your Phone ICON OPTION • Ring Tones • Tone Set Display Dialing • Live Dialpad • Speed Dial Edit Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator.

  • Page 28: Phone Options Via The Mitel Web Ui

    In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
  • Page 29 The Status window displays for the IP phone you are accessing. Note: For a user, the default username is “user” and the password field is left blank. 3. You can logout of the Mitel Web UI at any time by clicking Log Off.
  • Page 30 Expansion Module - Allows you to configure an additional 16 softkeys with an M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached.
  • Page 31 • Language Settings Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6869i. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone.

  • Page 32: Phone Status

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide PHONE STATUS You can view the status of your phone using the IP phone UI or the Mitel Web UI. PHONE STATUS VIA IP PHONE UI The Status option on the IP phone displays the status of your phone to the LCD display.
  • Page 33 Phone Status • Network • Storage Notes: 1. The Directory List detailed in the Storage menu is in reference to the Local Directory. 2. If the Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored...

  • Page 34: Finding Your Phone's Ip Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.

  • Page 35: Phone Status Via The Mitel Web Ui

    Phone Status 3. Use the 2 key to highlight Network. The IP address of your 6869i displays in the IP Address field in the right column. PHONE STATUS VIA THE MITEL WEB UI Use the following procedure to view the phone status via the Mitel Web UI.
  • Page 36 Firmware Information • SIP Status SIP ACCOUNT STATUS The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. STATUS...

  • Page 37: Customizing Your Phone

    IP PHONE UI AND WEB UI LANGUAGE The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that...
  • Page 38 Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone.
  • Page 39 MITEL WEB UI 1. Click on Basic Settings > Preferences > Language Settings. 2. In the Webpage Language field, select a language to apply to the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator.
  • Page 40 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Dialpad Input Alphabet Tables English UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1;=_,-'&() 1.:;=_,-'&() ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE>...
  • Page 41 Customizing Your Phone Spanish UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
  • Page 42 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Italian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()
  • Page 43 Customizing Your Phone Russian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/\@ Nordic UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÅÄÆÀ abc2åäæà...
  • Page 44 Note: Available input languages are dependent on the configuration enabled by your System Administrator 5. Press the Save softkey to save your changes. The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected.
  • Page 45 1. Click on Basic Settings > Preferences > Language Settings. 2. Select a language from the Input Language field. Setting this field allows you to specify the language to use when entering text and characters in the Mitel Web UI and IP phone UI. Valid values are: •...
  • Page 46 LATIN 2 CHARACTER SET The 6869i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.

  • Page 47: Time And Date

    Note: All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only two time and date settings that can be configured using the Mitel Web UI. SETTINGS Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone IP PHONE UI 1.
  • Page 48 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 5. Press the 3 key to move to back to the options column and press the 2 key to highlight Daylight Savings. 6. With Daylight Savings highlighted press the 4 key to move to selection column.

  • Page 49: Time Zone

    Customizing Your Phone • WWW DD MMM • DD MMM • DD.MM.YYYY 11. Press the Save softkey to save your changes. Note: The time and date formats you configure are applicable to the Home screen as well as the Callers and Redial Lists. TIME ZONE Configuring the Time Zone Using the IP Phone UI IP PHONE UI...

  • Page 50: Set Date And Time

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide SET DATE AND TIME Configuring the Date and Time Using the IP Phone UI With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server 2, and if necessary Time Server 3.
  • Page 51 5. Press the Save softkey to save your changes. Alternatively, you can set the date and time manually. Configuring Time and Date Settings Using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings > Preferences > Time and Date Setting.
  • Page 52 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 3. In the Date Format field, select the date format you want to use on your phone. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY •...

  • Page 53: Directory

    Customizing Your Phone DIRECTORY You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contact’s using either their first name or last name is available through the Directory > Settings options menu. Note: If you have a K680i Keyboard attached to the phone, the Directory >...
  • Page 54 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 5. Press the 3 key to move to back to the options column and press the 2 key to highlight Sorting Preferences. 6. With Sorting Preferences highlighted press the 4 key to move to selection column.
  • Page 55 Customizing Your Phone EXTERNAL SOURCES Note: Menu available only if external Directory sources have been configured by your Administrator. Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI IP PHONE UI 1. Press on the phone to enter the Options List. 2.

  • Page 56: Credentials

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CREDENTIALS Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrator. Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft XSI features, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features.

  • Page 57: Call Forward

    Customizing Your Phone 7. Press the 5 key to navigate to the respective feature tab, and press the 4 key to until you get to the Test Connection tab. 8. Press the 2 key to highlight the respective feature and press the button to enable authentication/connection testing on that feature.

  • Page 58: Lock

    You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock...
  • Page 59 Customizing Your Phone 2. Navigate to the Lock > Phone Lock option and press the button or Select softkey.. 3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and press the button. The message Phone is locked and lock icon displays on the Home screen.
  • Page 60 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 3. At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button and press the button. CONFIGURING LOCK SETTINGS USING THE MITEL WEB UI Setting a User Password MITEL WEB UI 1.
  • Page 61 If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
  • Page 62 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Locking and Unlocking the Phone MITEL WEB UI 1. Click on Operation > Phone Lock. To Lock the Phone 2. In the Lock the Phone? field, click Lock. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on.

  • Page 63: Audio

    AUDIO MODE The 6869i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
  • Page 64 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 3. Use the 5 and 2 keys to scroll through and highlight the desired audio mode. Valid values are: • Speaker (default) • Headset • Speaker/Headset • Headset/Speaker 4. Press the Save softkey to save your changes.

  • Page 65: Ring Tones And Tone Sets

    Customizing Your Phone 5. Press the 3 key to move to back to the options column and press the 2 key to highlight DHSG. 6. With DHSG highlighted press the 4 key to move to selection column. 7. Use the 5 and 2 keys to scroll through and choose whether or not to enable DHSG. Valid values are: •...
  • Page 66 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Ring Tones CONFIGURATION METHOD VALID VALUES DEFAULT VALUE IP Phone UI Global Global Setting: Tone 1 to 15 Tone 1 Silent Custom Ring Tone 1 to 8 (if available) Mitel Web UI...
  • Page 67 • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI...
  • Page 68 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Configuring Tone Sets Using the IP Phone UI IP PHONE UI Global configuration only 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > Tone Sets option and press the button or Select softkey.
  • Page 69 Customizing Your Phone Configuring Ring Tones and Tone Sets Using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. In the Ring Tones section, select a country from the Tone Set field. Valid values are: •...
  • Page 70 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 5. Select a value from the Line N field Note: See the “Ring Tones” page 64 for valid values. 6. Click Save Settings. Installing Custom Ring Tones Using the Mitel Web UI Notes: 1.

  • Page 71: Display

    The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6869i IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
  • Page 72 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Configuring the Home Screen Mode and Screen Saver Timer IP PHONE UI 1. Press on the phone to enter the Options List. 2. Navigate to the Display option and press the button or Select softkey.
  • Page 73 Customizing Your Phone Setting the Brightness Level and Timer Using the IP Phone UI IP PHONE UI 1. Press on the phone to enter the Options List. 2. Navigate to the Display option and press the button or Select softkey. 3.

  • Page 74: Dialing

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6869i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a...

  • Page 75: Restart

    If you do not wish to restart your phone, press Cancel or No. Note: Your phone is out of service temporarily during the restart and reboot process. Restarting Your Phone Using the Mitel Web UI MITEL WEB UI 1. Click on Operation > Reset.

  • Page 76: Emergency Dial Plan

    You can set the emergency dial plan using the Mitel Web UI only. Note: Contact your local phone service provider for available emergency numbers in your area.
  • Page 77 Customizing Your Phone DEFINING AN EMERGENCY DIAL PLAN USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Phone Lock. 2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.

  • Page 78: Line And Call Appearances

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide LINE AND CALL APPEARANCES The 6869i has 2 hard line/call appearance buttons each with a corresponding status light. Line/Call Appearances These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of.

  • Page 79: Presence Key

    Presence Key PRESENCE KEY The Presence key is used to access the contact information screens, which provide detailed information about a respective Busy Lamp Field (BLF) or Speed Dial contact. Presence Key When you press the key, you are able to view the contact’s BLF details (if a BLF key is selected), Picture ID (if applicable), as well as all the phone numbers of the contact saved in your phone’s memory.

  • Page 80: Using The Presence Key

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide USING THE PRESENCE KEY IP PHONE UI 1. While on the Home Screen, press the key. 2. Press a top softkey that is configured with BLF or Speed Dial functionality. The contact information screen will be displayed.

  • Page 81: Configuring Softkeys

    2. If M685i Expansion Modules are attached to the phone, you can configure up to an additional 84 softkeys on each M685i Expansion Module. 3. The 6869i IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see “Model M680i and M685i Expansion...
  • Page 82 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide KEY FUNCTION DESCRIPTION Auto Call (For Sylantro Call Managers) Distribution (ACD) Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP phone users (agents) (programmable on the top softkeys only).

  • Page 83: State-Based Softkeys

    PBX in order to work on your phone. See your System Administrator for more information. STATE-BASED SOFTKEYS On the 6869i’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys. STATE...

  • Page 84: Softkey Display Behavior

    SOFTKEY DISPLAY BEHAVIOR On the 6869i IP phone, you can configure up to 44 (top) and 24 (bottom) functions on the softkeys. By default, if you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.
  • Page 85 Configuring Softkeys Mitel Web UI Configuration Corresponding 6869i Display Note: Contact your System Administrator for other softkey display behavior options.

  • Page 86: Line Key

    Note: Line functionality can only be programmed on the top softkeys. You can set a softkey to act as a line/call appearance key on the 6869i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances”...

  • Page 87: Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6869i to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
  • Page 88 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide IP PHONE UI 1. Press and hold an non-configured softkey, dialpad key, or expansion module key for three seconds. Softkey/Expansion Module Key Dialpad Key Press-and-Hold Speed Dial Edit Menu Press-and-Hold Speed Dial Edit Menu Note: You can press the Cancel softkey at any time during the speed dial programming to cancel and not save the speed dial information.
  • Page 89 Configuring Softkeys CREATING A SPEED DIAL KEY USING THE SPEED DIAL EDIT OPTION (APPLICABLE TO SOFTKEYS, DIALPAD KEYS, EXPANSION MODULE KEYS IP PHONE UI 1. Press on the phone to enter the Options List. 2. Navigate to the Dialing > Speed Dial Edit option and press the button or Select softkey.
  • Page 90 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CREATING A SPEED DIAL SOFTKEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
  • Page 91 Configuring Softkeys CREATING DIALPAD SPEED DIAL KEYS USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Keypad Speed Dial. 2. Select a key from 1 through 24. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key.

  • Page 92: Do Not Disturb (Dnd) Key

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DO NOT DISTURB (DND) KEY The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND softkey allows you to quickly turn the DND feature on or off.

  • Page 93: Busy Lamp Field (Blf) Key

    Configuring Softkeys BUSY LAMP FIELD (BLF) KEY Notes: 1. BLF functionality can only be programmed on the top softkeys. 2. BLF feature availability is dependant on your call manager. Contact your System Administrator for more information. The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.
  • Page 94 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A BLF KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.

  • Page 95: Blf/List Key

    Configuring Softkeys BLF/LIST KEY Notes: 1. BLF/List functionality can only be programmed on the top softkeys. 2. For use with the BroadSoft BroadWorks Release 13 or higher platform only. Your System Administrator must have BLF/List enabled on the BroadWorks call manager. Contact your System Administrator for more information.
  • Page 96 BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6869i screen and the feature is disabled. MITEL WEB UI 1.
  • Page 97 Configuring Softkeys Expansion Module Keys 7. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 8. In the Line field, select a line for which to apply this key. Valid values are: • global • 1 through 24 Note: The Value field is not required.

  • Page 98: Automatic Call Distribution (Acd) Key (For Sylantro Call Managers)

    MANAGERS) Note: ACD functionality can only be programmed on the top softkeys. The 6869i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
  • Page 99 Configuring Softkeys CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
  • Page 100 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide UTILIZING THE ACD FEATURE USING THE IP PHONE UI IP PHONE UI 1. Check with your Administrator to verify the queue linked to your ACD softkey. 2. Press the ACD softkey on your IP phone.
  • Page 101 Configuring Softkeys status automatically changes to Unavailable. Your phone remains in the Unavailable state until one of the following occurs: • You use the IP phone UI to manually switch the IP phone state back to Available • The availability timer for your IP phone expires. This only occurs if your Administrator has configured an auto-availability timer on your IP phone.

  • Page 102: Xml Key

    Note: The XML services must be set up by your System Administrator before you can use the key. On the 6869i IP phone, you can access the XML applications from the IP phone UI via an XML softkey. Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations >...
  • Page 103 XML applications, the customized service is ready for you to use. IP PHONE UI 1. Press the XML softkey on the 6869i phone. An XML screen displays. 2. Use the 5 and 2 to scroll through the customized features.

  • Page 104: Flash Key

    FLASH KEY You can set a key to generate a flash event when it is pressed on the 6869i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 105: Sprecode Key

    *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services. CONFIGURING A SPRECODE KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML.
  • Page 106 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 9. In the Value field, enter the appropriate value for accessing specific services from the server. Note: For values to enter in this field, contact your System Administrator. 10. Click Save Settings.

  • Page 107: Park/Pickup Keys

    Configuring Softkeys PARK/PICKUP KEYS The 6869i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
  • Page 108 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 7. In the Type field, select Pickup 8. In the Label field, enter a label for the Pickup softkey. Note: The Value and Line fields are configured by the Administrator. 9. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
  • Page 109 Configuring Softkeys UTILIZING THE PARK CALL/PICKUP PARKED CALL FEATURE USING THE IP PHONE UI Use the following procedure on the IP phone to park a call and pick up a parked call. IP PHONE UI Parking a Call 1. While on a live call, press the Park key. 2.

  • Page 110: Last Call Return Key

    LAST CALL RETURN KEY Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.

  • Page 111: Call Forward Key

    Configuring Softkeys CALL FORWARD KEY Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 112: Blf/Xfer

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide BLF/XFER Note: BLF/Xfer functionality can only be programmed on the top softkeys. The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients blindly or consultatively.
  • Page 113 Configuring Softkeys CONFIGURING A BLF/XFER KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.

  • Page 114: Speed Dial/Xfer

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide SPEED DIAL/XFER The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively.
  • Page 115 Configuring Softkeys 4. In the Label field, enter a label for the Speed Dial/Xfer key. 5. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600). 6. In the Line field, select the line for which you want to use the key functionality. Valid values are: •...

  • Page 116: Speed Dial/Conf

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide SPEED DIAL/CONF The 6869i allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
  • Page 117 Configuring Softkeys 6. In the Line field, select the line for which you want to use the key functionality. Valid values are: • global • 1 through 24 7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

  • Page 118: Directory Key

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DIRECTORY KEY Using the Mitel Web UI, you can assign the Directory key to any key on the top or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone.

  • Page 119: Callers List Key

    Configuring Softkeys CALLERS LIST KEY By default, the 6869i has a dedicated Callers List key. However, using the Mitel Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone.
  • Page 120 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A CALLERS LIST KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.

  • Page 121: Redial Key

    Configuring Softkeys REDIAL KEY By default, the 6869i has a dedicated Redial key. However, using the Mitel Web UI, you can assign the Redial key to any key on the top or bottom keys on the phone. Redial Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed.
  • Page 122 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A REDIAL KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.

  • Page 123: Conference Key

    Configuring Softkeys CONFERENCE KEY Using the Mitel Web UI, you can assign a Conference key to any key on the top or bottom keys on the phone. Note: For more information about conferencing, see “Conferencing Calls” page 145. CONFIGURING A CONFERENCE KEY USING THE MITEL WEB UI MITEL WEB UI 1.

  • Page 124: Transfer Key

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide TRANSFER KEY Using the Mitel Web UI, you can assign the Transfer key to any key on the top or bottom keys on the phone. Note: For more information about transferring calls, see “Transferring Calls”...

  • Page 125: Intercom Key

    Note: For more information about the Intercom feature, see “Using Intercom Functionality” page 133. CONFIGURING AN INTERCOM KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 126: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options > Lock > Phone Lock. For more information about using the lock/unlock feature, see “Locking the Phone Using the IP Phone UI”...

  • Page 127: Paging Key

    For more information about Group Paging and how it works, and to specify multicast addresses, “Group RTP Paging” page 199. CONFIGURING A PAGING KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
  • Page 128 USING THE PAGING KEY The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: 1. The recipient of a paging call can set a global DND to ignore any incoming pages.

  • Page 129: Discreet Ringing Key

    Ring tone 1 will be played once instead. CONFIGURING A DISCREET RINGING KEY MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 130: Empty Key

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide EMPTY KEY You can set a softkey to force a blank entry on the IP phone display for a specific key. You do this by setting the softkey to Empty. The keys are added in order (from key 1 to Key 24 [bottom] or Key 44 [top]) after any hard-coded keys have been added.

  • Page 131: None Key

    Configuring Softkeys NONE KEY Use the following procedure to delete a key’s functionality on the 6869i IP phone. DELETING A KEY’S FUNCTION USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 132: Making Calls

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide MAKING CALLS This section describes ways to make calls on your 6869i phone, using your handset, speakerphone, or headset. DIALING A NUMBER First, take the phone off-hook by: • Lifting the handset, •...

  • Page 133: Using Handsfree Speakerphone

    Note: When handsfree is on, the speaker light turns on. USING A HEADSET The 6869i accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on the back of the phone or USB headsets through the USB port.
  • Page 134 DHSG headset will take precedence over the USB headset. VOLUME CONTROLS FOR THE HEADSET MICROPHONE On the 6869i, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset”...

  • Page 135: Using Intercom Functionality

    When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6869i IP phone using the Mitel Web UI. The following table describes these features.

  • Page 136: Redial

    You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6869i, you access the Redial List by the key. Redial Key The following table identifies and describes the various icons displayed in the Redial List.

  • Page 137: Accessing The Redial List

    Making Calls Notes: 1. When the Redial List is full, the oldest call records are deleted to accommodate the information of new called parties. 2. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Redial List display the same name and number.
  • Page 138 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DELETING AN ENTRY IN THE REDIAL LIST IP PHONE UI 1. Press once to access the Redial List. 2. Use the 5 and 2 keys to scroll through the entries in the Redial List.

  • Page 139: Mute

    Making Calls COPYING ENTRIES TO THE LOCAL DIRECTORY IP PHONE UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Redial List entry. 3. Press the Copy softkey. The entry is copied to the Local Directory. MUTE You can use the key to mute the handset, headset, or speakerphone.

  • Page 140: Receiving Calls

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide RECEIVING CALLS When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call.

  • Page 141: Handling Calls

    Handling Calls HANDLING CALLS When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. PLACING A CALL ON HOLD You can place an active call on hold by pressing the key.

  • Page 142: Retrieving A Held Call

    DIRECT TRANSFER The 6869i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Xfer softkey and the direct transfer will be performed.
  • Page 143 Handling Calls 2. Press the Xfer softkey. 3. Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancel softkey on the display screen, press , or hang up the handset. 4.
  • Page 144 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL IP PHONE UI 1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold).
  • Page 145 Handling Calls TRANSFERRING TO A CONTACT IN THE DIRECTORY Users can complete a transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and use a softkey configured with Transfer functionality to complete a blind or consultative transfer.

  • Page 146: Indication Of Transferred Calls

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide a. To complete a blind transfer, press the button to call the contact and then press the Xfer softkey before the receiving end answers. b. To complete a consultative transfer, press the button to call the contact.

  • Page 147: Conferencing Calls

    LOCAL CONFERENCING The 6869i phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on the 6869i. Note: Your System Administrator can set your Conference key to speed dial a specific number.
  • Page 148 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 4. Press the Conf softkey. 5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.
  • Page 149 Handling Calls 8. To drop a party from the conference, use the 5 or 2 navigation keys to highlight the desired party and press the Drop key. Creating a Conference Call By Joining Two Existing Calls IP PHONE UI 1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold).
  • Page 150 CENTRALIZED CONFERENCING (FOR SYLANTRO AND BROADSOFT CALL MANAGERS) The 6869i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables centralized conferencing. If your Administrator does not enable centralized conferencing, then the 6869i uses local conferencing by default.
  • Page 151 If any party in the conference hangs up (including the party that began the conference), all other parties in the conference are still connected. Setting Up Multiple Conferences (for Sylantro Call Manager only) Note: The 6869i is limited to 24 conferences (a single conference each on lines 1 through 24). IP PHONE UI 1.

  • Page 152: Ending Calls

    ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES The 6869i allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey on the phone.

  • Page 153: Managing Calls

    Managing Calls MANAGING CALLS The 6869i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory • Callers List •...
  • Page 154 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide GENERAL DIRECTORY FUNCTIONS Accessing and Navigating the Directory (No External Directory Sources Configured/Enabled) IP PHONE UI 1. Press the softkey configured with Directory functionality. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image.
  • Page 155 Managing Calls Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) IP PHONE UI 1. Press the softkey configured with Directory functionality. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following image. Note: If a Directory folder is empty, a Directory empty message displays.
  • Page 156 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide action. If external Directory sources are configured and enabled, you can select a contact from the consolidated “All” folder to perform an action, or navigate to the contact in the specific Directory folder to perform the desired action.
  • Page 157 Managing Calls 2. (Optional) Using the dialpad keys input the first letters of the contact’s name to initialize the search function. 3. Use the navigation keys to highlight the contact you want to call. No External Sources External Sources (Optional) If the contact has multiple phone numbers defined, press the 4 key to navigate to the numbers selection column (if no external Directory sources are configured/enabled) or Details page and use the 5 and 2 keys to select the desired phone number.
  • Page 158 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide From the Local Directory menu, you can search for a contact, place a call to the selected contact, add new contacts to the Local Directory, delete all contacts, delete individual contacts, or edit existing contacts.
  • Page 159 Managing Calls 5. Under the Numbers tab, use the5 and 2 keys to navigate to the respective phone number fields (e.g. Work 1, Work 2, Mobile, etc...) and using the dialpad keys input the contact’s numbers in the desired fields. Note: For each number you can assign a specific line (if available) to dial out on by selecting the respective Line field and pressing the 3 and 4 keys to switch lines.
  • Page 160 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 11. Under the Email tab, use the5 and 2 keys to navigate to the desired fields and using the dialpad keys input the email address(es) of the respective contact. 12. Press the Save softkey to save your changes.
  • Page 161 Managing Calls 5. Use the navigation keys to navigate through the various tabs and fields and edit any desired information using the dialpad keys. 6. Press the Save softkey to save your changes. Deleting Entries from the Local Directory (No External Directory Sources Configured/Enabled) IP PHONE UI 1.
  • Page 162 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 2. Press the Delete softkey. A “Delete all entries in Local” message will appear on screen. 3. Press the Delete softkey again to delete all contacts from your Local Directory. Note: Press the Cancel softkey to cancel the delete process.
  • Page 163 Managing Calls DOWNLOADING THE LOCAL DIRECTORY TO YOUR PC You can download the Local Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items for each Local Directory entry: •...
  • Page 164 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Downloading the Directory MITEL WEB UI 1. Click on Operation > Directory. 2. In the Directory field, click on Save As... A download window displays. 3. Click OK. 4. Enter the location on your computer where you want to download the Directory and click Save.
  • Page 165 Managing Calls Copying a Contact in an External Directory Source to the Local Directory IP PHONE UI Use the following procedure on the phone’s UI to copy an external Directory source contact to the Local Directory. 1. Press a softkey configured with Directory functionality to enter the Directory. 2.

  • Page 166: Callers List

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CALLERS LIST The Callers List is a stored log of your incoming calls. The 6869i telephone stores information on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
  • Page 167 Managing Calls Notes: 1. When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers. 2. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Callers List display the same name and number.
  • Page 168 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide EDITING ENTRIES IN THE CALLERS LIST In the Callers List, pressing the Edit softkey allows you to edit the entry’s name and/or number prior to dialing out or copying to the Local Directory.
  • Page 169 Managing Calls DELETING ENTRIES FROM THE CALLERS LIST You can delete individual entries from the Callers List or you can simply delete all entries in the Callers List. To delete an individual entry from the Callers List IP PHONE UI 1.
  • Page 170 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide COPYING ENTRIES TO THE LOCAL DIRECTORY IP PHONE UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Callers List entry.
  • Page 171 Managing Calls Viewing Missed Call Details in the Callers List IP PHONE UI 1. Press the key. 2. Use the 2 and 5 navigation keys to scroll through the entries in the Callers List. The icon indicates a new missed call. 3.
  • Page 172 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DOWNLOADING THE CALLERS LIST TO YOUR PC You can download the Callers List to your PC for viewing using the Mitel Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 173: Dnd And Call Forward

    On the 6869i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings >...
  • Page 174 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide The following describes the key behavior for each DND mode. • Account: The DND key toggles the account in focus on the IP phone UI to on or off. • Phone (default): The DND key toggles all accounts on the phone to on or off.
  • Page 175 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 2. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
  • Page 176 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 4. Click on Basic Settings > Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable.
  • Page 177 Managing Calls DND in Phone Mode (Default) IP PHONE UI 1. From the Home screen, press the DND softkey to toggle DND on or off for all accounts on the phone. Note: Enabling DND in Phone mode toggles all accounts on the phone to DND on. DND in Custom Mode IP PHONE UI 1.
  • Page 178 Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6869i, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings >...
  • Page 179 Custom: The Custom mode allows you to configure Call Forward for a specific account or all accounts. You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6869i, you can set all accounts to...
  • Page 180 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey. Note: If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone.
  • Page 181 When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.
  • Page 182 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide USING CALL FORWARD VIA THE IP PHONE UI Once Call Forward is enabled on your phone, you can access the Call Forward menus by pressing a pre-configured Call Forward key, or by selecting Options > Call Forward from the IP phone UI.
  • Page 183 Managing Calls • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox. 2. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer.
  • Page 184 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox.
  • Page 185 Managing Calls • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox. 2. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer.

  • Page 186: Additional Features

    This section describes additional features you can use on the 6869i phone. DISPLAY DTMF DIGITS A feature on the 6869i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.

  • Page 187: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. CONFIGURING CALL WAITING TONE MITEL WEB UI 1.

  • Page 188: Stuttered Dial Tone

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide STUTTERED DIAL TONE You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI.

  • Page 189: Xml Beep Support

    Additional Features XML BEEP SUPPORT Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences >...

  • Page 190: Status Scroll Delay

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide STATUS SCROLL DELAY Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...

  • Page 191: Switch Ui Focus To Ringing Line

    SWITCH UI FOCUS TO RINGING LINE You can configure a feature on the 6869i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 192: Call Hold Reminder During Active Calls

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CALL HOLD REMINDER DURING ACTIVE CALLS The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold. For example, when this feature...

  • Page 193: Call Hold Reminder (On Single Hold)

    CALL HOLD REMINDER (ON SINGLE HOLD) On the 6869i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone).

  • Page 194: Call Waiting Tone Period

    When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. CONFIGURING CALL WAITING TONE PERIOD MITEL WEB UI 1.

  • Page 195: Preferred Line And Preferred Line Timeout

    Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the Mitel Web UI at the location, Basic Settings > Preferences > General. You can also set a Preferred Line Timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line.
  • Page 196 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT MITEL WEB UI 1. Click on Basic Settings > Preferences > General. 2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

  • Page 197: Goodbye Key Cancels Incoming Calls

    GOODBYE KEY CANCELS INCOMING CALLS The 6869i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.

  • Page 198: Message Waiting Indicator

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide MESSAGE WAITING INDICATOR You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2.

  • Page 199: Incoming Intercom Call Features

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Mitel Web UI: • Auto Answer •...
  • Page 200 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING INCOMING INTERCOM SETTINGS MITEL WEB UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.

  • Page 201: Group Rtp Paging

    This feature is configurable using the Mitel Web UI only. The 6869i in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 202: Shared Call Appearance (Sca) Call Bridging

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide SHARED CALL APPEARANCE (SCA) CALL BRIDGING Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone.
  • Page 203 Additional Features KEYS STATES AND LED/BUTTON BEHAVIOR There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED/image behavior in an SCA bridge call for users involved in an SCA call (local) and users not involved in the SCA call (remote).
  • Page 204 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Softkeys SOFTKEY IMAGE SOFTKEY LED SOFTKEY IMAGE SOFTKEY LED STATE FOR LOCAL FOR LOCAL FOR REMOTE FOR REMOTE Idle Seized Solid Red Solid Red Progressing Solid Red Solid Red (outgoing call)

  • Page 205: Broadsoft Broadworks Executive And Assistant Services

    Additional Features BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES The IP phone supports the BroadSoft BroadWorks Executive and Assistant Services feature. The Executive and Assistant Services feature allows for an inter-network relationship to be created between Executives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the filtered call, or push the call back to the Executive.
  • Page 206 Call Filtering state configured on the call manager. Configuring the Filter Key on the Executive’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter key on the Executive’s phone using the Mitel Web UI: MITEL WEB UI 1.
  • Page 207 Note: If Call Forward is enabled for filtered calls, LEDs for all Filter softkeys will be turned off. Configuring the Filter Key on the Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter key on the Assistant’’s phone using the Mitel Web UI: MITEL WEB UI 1.
  • Page 208 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 8. Click Save Settings to save your settings. SPEEDDIAL KEY WITH INITIATE CALL FUNCTIONALITY (ASSISTANTS ONLY) Speeddial keys can be configured to efficiently utilize the Executive-Assistant Initiate Call function. With a Speeddial key configured for this feature, Assistants can initiate a call on behalf of an Executive, whereby the call will appear to the target as one originated by the Executive himself/herself.
  • Page 209 Additional Features Configuring the Initiate Call Key on an Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Initiate Call Key on an Assistant’s phone using the Mitel Web UI: MITEL WEB UI 1. Click on Operation->Softkeys and XML.
  • Page 210 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide EXECUTIVE PHONE FEATURES Users with phones assigned with the Executive role are able to: • Activate and deactivate the Executive Call Filtering service from the phone • Intercept or ignore filtered calls before they are transferred to the Assistant To Activate Executive Call Filtering on an Executive’s Phone...
  • Page 211 Additional Features ASSISTANT PHONE FEATURES Users with phones assigned with the Assistant role are able to: • Activate and deactivate the Executive Call Filtering service from the phone • Answer or ignore a filtered call • Push a filtered call back to the Executive •...
  • Page 212 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide A checkmark will be displayed beside the Executive indicating Executive Call Filtering is to be activated. 3. Press the Save softkey. Notes: 1. The LED corresponding to the “Filter” key will be lit if Executive Call Filtering is activated for any associated Executive.
  • Page 213 Additional Features To Answer a Filtered Call Use the following procedure to answer a filtered call: IP PHONE UI 1. Lift the handset, press the button, or press the Answer softkey if the phone has no active call Press the Answer softkey if on an active call. To Ignore a Filtered Call Use the following procedure to ignore a filtered call: IP PHONE UI...
  • Page 214 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call). The FAC call will be answered and the filtered call will be released if the push is successful. Note: If the push is unsuccessful, press the Pickup softkey to retrieve the filtered call.
  • Page 215 To Activate Call Forwarding of Filtered Calls Use the following procedure to activate call forwarding of filtered calls: MITEL WEB UI 1. Click on Basic Settings->Account Configuration. 2. Place a checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.
  • Page 216 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide IP PHONE UI 1. Press the Options key and then navigate to the Call Forward menu Press the Call Forward softkey. 2. Press the 2 navigation key until you reach the Forward Filtering number field.

  • Page 217: Star Codes

    Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6869i phone the same way you would on a regular telephone.

  • Page 218: Other Features

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide OTHER FEATURES A multitude of other features are available depending on whether or not your System Administrator has configured them for use. Contact your System Administrator for feature availability and usage information.

  • Page 219: Model M680I And M685I Expansion Modules

    Model M680i and M685i Expansion Modules MODEL M680I AND M685I EXPANSION MODULES The 6869i IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. M680i Expansion Module M685i Expansion Module The M680i provides 16 softkeys, with each softkey providing an LED for call status indication.

  • Page 220: Using The Expansion Modules

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6869i IP phone. Note: For more information about configuring the expansion module keys with these functions, see the “Configuring Softkeys”...

  • Page 221: Troubleshooting Solutions

    Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6869i Installation Guide for details.

  • Page 222: How Do I Find The Ip Address Of My Phone

    Contact your System Administrator for more information. HOW DO I CHANGE MY USER PASSWORD? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password”on page 56 “Configuring Lock Settings Using the Mitel Web UI”on...

  • Page 223: Limited Warranty

    Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

  • Page 224: Limited Warranty (Australia Only)

    Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 225: Warranty Repair Services

    (e.g. goods/services ordinarily supplied for business-use) 1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in...

  • Page 226: Appendix A - Time Zone Codes

    Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide APPENDIX A - TIME ZONE CODES The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table TIME ZONE NAME...
  • Page 227 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk...
  • Page 228 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar...
  • Page 229 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama...
  • Page 230 Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava...

Table of Contents