Troubleshooting; Frequently Asked Questions (Faq); Troubleshooting Frequently Asked Questions (Faq) - Acomdata External Hard Drives Quick Start Installation Manual

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Troubleshooting/

Frequently Asked
Questions (FAQs)
FAQs for PC Users:
Q: My computer does not recognize the Drive.
A: Make sure all of your connections are secure. If you
have an add-on card, make sure it is working properly and/
or update the driver. Also, make sure you have all the lat-
est updates for your Windows operating system.
Q: I do not see my Drive listed in the My Computer win-
dow, but it does appear in the Device Manager list.
A: Right-click on My Computer. Select Manage in the
pop-up menu. In the Computer Management window,
select Storage, then select Disk Management. In the Disk
Management window, you should see a list of available stor-
age devices. Look for the Disk that has a capacity closest
to your AcomData External Hard Drive. Right-click on the
right-hand box; in the pop-up menu select Delete Partition.
Once you do this, it will say "Online" & "Unallocated". Right-
click on the box and select Create New Partition in the
pop-up menu. When the Partition Wizard appears, select
Primary Partition and click on Next. You will see a default
value for the Drive; click Next. You will then see a drive let-
ter (you can change this drive letter if you wish); click Next.
You will then be asked to format the Drive.
Q: Does the Drive work with Norton Ghost?
A: Yes, but only with Norton Ghost 2003.
Q: Do you have "DOS Driver" for the Drive?
A: No.