Troubleshooting - VTech LS6217 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions
below. For Customer Service, visit our website at www.vtechphones.com,
or call 1 (800) 595-9511. In Canada, call 1 (800) 267-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly (page 7).
For optimum daily performance, return the handset to the telephone
base after use.
• Make sure the power adapter is securely plugged into an outlet not
controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the
telephone base and the telephone wall jack.
• Unplug the electrical power to the telephone base. Wait for
approximately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and telephone base to synchronize.
• Charge the battery in the handset for up to 16 hours.
• If the battery is completely depleted, it can take up to 10 minutes
to charge the handset before PLACE IN CHARGER or LOW
BATTERY appears on the screen (page 8).
• Remove and re-insert the battery. If that still does not work, it might
be necessary to purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug
in a working telephone. If the other telephone does not work, the
problem is probably in the wiring or the local service. Call the local
telephone company.
LOW BATTERY shows on screen.
• Place the handset in the telephone base for recharging.
• Remove and re-install the battery and use it until fully depleted, then
recharge the handset in the telephone base for up to 16 hours.
• If the above measures do not correct the problem, replace the
battery.
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