Printer Paper Jam; Keypad Does Not Respond; Peripheral Device Does Not Work; Transactions Fail To Process - VeriFone Omni 5 series Installation Manual

T G
ROUBLESHOOTING UIDELINES

Printer Paper Jam

Printer Paper
Jam
WARNING
Keypad Does
Not Respond
Peripheral
Device Does Not
Work
Transactions
Fail To Process
54
O 5 V X 5
MNI XXX AND
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider.
If paper jams inside the printer:
•
Press the button on the side of the terminal to unlatch the paper roll cover,
then open the cover.
•
Remove the damaged paper from the paper roll and clear the feed
mechanism.
•
Install a roll of printer paper, as described in
Printer.
•
If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and
If the keypad does not respond properly:
•
Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local VeriFone representative.
If any peripheral device (PINpad or smart card reader) does not work properly:
•
Check the power cord connection to the peripheral device.
•
Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See
•
If the problem persists, contact your local VeriFone representative.
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
/V X 610 I G
XX NSTALLATION UIDE
Documentation.
Connecting Optional
Installing the Paper Roll in the
Transactions Fail To
Device(s).