Troubleshoot Your Cisco Headset 500 Series - Cisco 521 User Manual

Troubleshooting
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Troubleshoot Your Cisco Headset 500 Series

You may experience issues related to the following scenarios:
• Your headset cannot communicate with your selected call device.
• The sound in your headset speakers is poor.
• You cannot be understood when you speak into the headset microphone.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Related Topics
What to Do First
Try these actions first if you have trouble with your Cisco Headset 500 Series device.
• If you are using Cisco Headset 521, 522, 531, or 532:
• If you are using Cisco Headset 561 or 562 with Standard Base or Multibase:
• Check your device settings to see if your headset is detected.
Troubleshoot Your Cisco Headset 500 Series, on page 27
Maintain Your Cisco Headset 500 Series, on page 35
Report Headset Issues Through Your Cisco IP
• Unplug and replug your headset into your call device
• Unplug your headset base from its power source, wait a moment, and plug the power source back
in.
• Restart your wireless headset. Press and hold
off and on.
• Check the connection between your headset base and your call device. Make sure that all cords are
properly plugged in and functioning.
4
C H A P T E R
Phone, on page 34
for four seconds to power your headset
Cisco Headset 500 Series User Guide
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