Cisco 521 User Manual page 5

C H A P T E R 4 Troubleshooting
Change the Audio Device in Cisco Jabber for Mac
Webex Meetings Headset Customization
Change the Audio Device in Cisco Webex Meetings Desktop App for Windows and Mac
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Troubleshoot Your Cisco Headset 500 Series
What to Do First
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Problems With Your Headset Audio
Your Headset Does Not Alert You to Incoming Calls on a Cisco IP Phone
There is Broken or Inconsistent Sound in Your Cisco Headset 520 Series or Cisco Headset 530
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You Hear Broken or Inconsistent Sound in Your Cisco Headset 560 Series
You Can't Hear Sound Through Your Cisco Headset 520 Series or Cisco Headset 530 Series
You Can't Hear Sound Through Your Cisco Headset 560 Series
Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series
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Other People Can't Hear You on Your Cisco Headset 560 Series
Your Headset and Base Won't Pair
Base with Y-Cable Doesn't Work
Problems with Your Bluetooth Connection
Bluetooth Does Not Turn On
Bluetooth LED Pulses White
There is No Audio With Bluetooth Turned On
Wireless Battery Issues
Headset Doesn't Charge
Headset Does Not Hold a Charge
Report Headset Issues Through Your Cisco IP Phone
Report Headset Issues Through Your Multiplatform Phone
Maintain Your Cisco Headset 500 Series
Update Your Headset Firmware
Check Your Headset Firmware on On-Premises Cisco IP Phones
Check Your Headset Firmware on Multiplatform Phones
Update Your Headset Firmware on Cisco Jabber
Care for Your Cisco Headset 500 Series
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Cisco Headset 500 Series User Guide
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Contents
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