SMC Networks EliteConnect SMCWHSG44-G User Manual page 89

• Check if the RADIUS server is set to use EAP-MD5, PAP, and CHAP
authentication.
• The SMCWHSG44-G does not respond to ping from the client computer.
• Are two or more NICs (wireless or wired) installed on the client computer?
• Use Windows-provided Device Manager to disable unnecessary NICs.
• Is the underlying communication link established?
• Make sure the wireless link is OK.
• Make sure the Ethernet link between the AP and the SMCWHSG44-G
is OK.
• Make sure the settings of the client computer and of the
SMCWHSG44-G match.
• Are the IP address of the client computer and the IP address of the
SMCWHSG44-G in the same IP subnet?
• Use WinIPCfg.exe or IPConfig.exe to see the current IP address of
the client computer. Make sure the IP address of the client computer
and the IP address of the SMCWHSG44-G are in the same IP subnet.
• The default gateway of the SMCWHSG44-G does not respond to ping from
the client computer.
• Solve the preceding problem first.
• Is the modem working?
• You may find out the answer by directly connecting the modem to a
computer. Refer-ring to the manual of the modem if necessary.
• Is the NAT server functionality of the SMCWHSG44-G enabled?
• Find out the answer on the start page of the Web-Based Network
Manager.
• If you cannot find any incorrect settings of the SMCWHSG44-G, the
default gateway of the SMCWHSG44-G may be really down or there are
other communication problems on the network backbone.
• The DNS server(s) of the SMCWHSG44-G do not respond to ping from the
client computer.
• Solve the preceding problems first.
• If you cannot find any incorrect settings of the SMCWHSG44-G, the
default gateway of the SMCWHSG44-G may be really down or there are
other communication problems on the network backbone.
• Cannot access the Internet.
• Solve the preceding problems first.
• Make sure there are no incorrect packet filter settings that would block
the traffic from the local computer to the Internet. In case you are not
sure, the last resort may be resetting the configuration settings of the
SMCWHSG44-G to default values by pressing the Reset button.
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