Table of Contents
Advertisement
Troubleshooting
Before you call for service, please check the problems
and solutions described below. If you cannot solve the
problem, contact the nearest authorized dealer.
Symptom
Causes/remedies
First few prints
New paper roll just installed?
tIf a new roll of paper has just been
spotted with small
dots.
loaded, paper dust may cause white
spots in printed images. Press the
FEED button and hold it down to
feed about 15 – 20 cm (6 – 8 in) and
then release. (page 16)
Print job does not
• Paper does not feed.
start.
tPower switched on?
tUnit connected correctly?
Or print job does not
start even operated on
the computer.
tPaper roll loose? (page 15)
tWhen printing the video image,
tWhen printing the video image,
• Alarm sounds.
tHas the thermal head
tPaper loaded correctly?
• Paper feeds but printing does not
start.
tPaper loaded with the wrong
Black borders or
This problem may result from the
missing portions
video signal input to the unit.
tChange the setting of the "SCAN"
around the printout
menu item. (page 20)
Paper Jams
• Jammed paper visible?
tPress the OPEN button to open
• Condensation collected in unit?
tIf the unit has just been brought
(page 13)
"MLT" selected from the
"-MULTI" menu item?
(page 20)
is the video signal of the image
input? (page 13)
overheated? The thermal head
may overheat when the unit
prints dark image continuously.
Wait until the head cools down.
(page 16)
side up? (page 16)
the paper door, remove the
printout or the paper roll, and
then gently pull the jammed
paper out of the unit.
into a warm room from a cold
location, condensation may have
formed inside the unit. Switch
the unit off and let it set for 1 - 2
hours (until it warms to room
temperature), then try printing
again.
Symptom
Causes/remedies
Printouts dirty.
• Thermal head dirty?
tUse the head cleaning sheet
provided with the unit to clean
the thermal head. (page 33)
• Platen roller dirty?
tClean the platen roller using a
soft cloth moistened with ethyl
alcohol. (page 34)
Paper is not fed
Platen roller dirty?
smoothly.
tClean the platen roller. (page 34)
The unit stops printing
When printing almost black images
while printing almost
continuously, the thermal head
black images and the
protection circuit may shut down the
message "COOLING"
unit to prevent the thermal head from
is displayed on the
overheating.
LCD.
tStop printing and allow the thermal
head to cool.
White lines or small
When printing the video image, is
letters on the screen
"COLR:ON" selected in the
are not printed clearly.
"-COLOR" of "VIDEO" menu item
for black and white input signals?
tSelect "COLR:OFF"
Small squares appear
When printing the video image, is
over the whole screen.
"COLR:OFF" selected in the
"-COLOR" of "VIDEO" menu item
for color input signals?
Select "COLR:ON"
The printout is too
• Is the "-PP.TYPE" of "CONFIG."
dark or too light.
menu item set correctly?
• Is the "-GAMMA" of "ADJUST"
menu item set correctly?
The printout seems
Is "ASPT1:1" selected in the "-
stretched or enlarged.
ASPECT" of "VIDEO" menu?
tSelect "ASPT:4:3."
Printing is interrupted.
Does the sunlight or incandescent light
When printing, the
that includes strong infrared light
unit discharges several
irradiate the paper exit?
centimeters of the
tThe unit has an infrared light sensor
white paper and stops.
that detects the printing paper.
The print operation
Therefore, when the light directly
cannot be performed.
irradiates the paper exit, paper
The FEED operation
detection may not operate correctly.
cannot be performed.
Do not expose the paper exit to
When the paper is set
light directly.
correctly, "EMPTY" is
displayed.
37
Troubleshooting
Hide quick links:
Advertisement
Table of Contents
