12 SOLUTIONS TO PROBLEMS
For any technical problem contact your retailer/distributor.
Below you will find a list of simple instructions that the client
can carry out without having to ask for technical assistance.
PROBLEM
The device is not
communicating with
the control unit.
The tool cannot
communicate with
the display unit/
Bluetooth
peripherals.
PROBABLE
CAUSE
The tool /
diagnostic cable is
not connected
properly.
The adapter being
used is not
suitable.
The diagnostic
cable is damaged.
The
diagnosis
connector
damaged.
The vehicle is off.
The Bluetooth
peripheral/display
unit is turned off.
POSSIBLE
SOLUTION
Connect the
tool / diagnostic
cable properly.
Use a suitable
adapter.
Change the
diagnostic cable.
Contact
is
Technical
Assistance.
Turn on the
vehicle.
Turn on the
Bluetooth
peripheral/
display unit.
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