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User handbook
Troubleshooting
Problem
The connection of the TV set to the wireless
router is established but the connection qual-
ity is poor.
The streaming provider used does not provide
the expected resolution/picture quality.
DR+ streaming with other devices or with the
Loewe app does not function.
No further program is possible with multi-
recording.
WLAN or Bluetooth not available.
210
Possible Cause
Interferences on the WLAN connection may
occur depending on the position of the router,.
As a rule, providers of video streaming ser-
vices use the "Adaptive Streaming" option.
At the same time, a video is first viewed in a
lower resolution and, in the case of a stable
connection, with a sufficient data rate, is in-
creased in resolution and possibly also in
picture quality.
The same applies, of course, to the reverse
case when not enough bandwidth is available,
reducing the resolution and/or quality.
For TV sets with a built-in hard disk, the ac-
cess to the DR+ archive is not enabled.
Remedy/notes
Interferences of the WLAN can occur for dif-
ferent reasons but also external sources for
this cannot be excluded.
- Observe the instructions for positioning in
the manual of the router.
- Avoid other radio sources in the neighbour-
hood of the router, for example, DECT base
stations. Microwave devices are also poten-
tial sources of interference for the WLAN.
- Possibly the WLAN is braked by an older
slower device, as it does not support at least
the N-standard.
Use a LAN cable or a Powerline adapter for
testing if WLAN reception is problematic.
The available bandwidth for video streaming
is not determined solely by the bandwidth of
the particular Internet connection.
The specifications on the data rate are as a
rule maximum specifications.
Depending on the network load, the main end
times can lead to lower data rates on your own
Internet connection, or even through the
provider.
A detailed statement as to why at a certain
time a lower resolution was available can only
be made by the provider.
Activate in the menu System settings
Control more ...
DR+
DR+ Streaming
the option Share DR+ archive with other
devices.
Please note that LOEWE. is set as DR+ de-
vice group name and 17123 as IP port
number (standard setting from factory).
With two simultaneous recordings, a further
program from one of the two channels can
also be viewed but this is subject to certain
restrictions.
Example combinations see Chapter
Recordings Section Digital-Recorder –
Multi-Recording.
In the menu System settings
Integrated features under the menu item
Hardware you can see the integrated com-
ponents,
If a previously available equipment feature is
not displayed, please contact your specialist
dealer.
Extras
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