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User handbook
Troubleshooting
Problem
The title of a recorded broadcast in the archive
does not match the actual program.
The recordings are no longer displayed
Digital Link HD (CEC) does not work.
An amplifier connected to HDMI does not
switch on or off via CEC.
An external source does not provide the ex-
pected picture quality to HDMI.
Device does not work on HDMI port or does
not work properly.
Your TV set does not, for the desired IP as-
signment type, Automatic assign an IP ad-
dress or only a Link Local IP address
A displayed media file cannot be played.
The WLAN key of the wireless router can be
entered, but no connection can be estab-
lished.
No device is found when searching for wire-
less routers.
Possible Cause
The title of a broadcast is registered after the
beginning of the broadcast. Relevant for this
is the beginning of the recording. If the record-
ing start is changed manually, the name of the
previous broadcast for the archive is perhaps
used.
Recordings according to the CI+ standard can
only be played on the sets on which they were
recorded.
If, for example, because of an error, the hard
disk is no longer detected or is damaged, the
recordings located on it are lost.
A data recovery by specialist companies does
not appear to be cost-effective for this data.
The HDMI cable used does not support CEC
or is too long.
No DHCP server works in your network and
the set assigns itself a randomly generated,
so called, Zero Conf IP or Link Local IP address
in the range 169.254.1.0 to 169.254.254.255.
The format of the file is not supported (see
also Restrictions in Chapter Technical data
– File formats supported).
The set does not support all special charac-
ters for the WLAN key.
a) The router is not ready for wireless com-
munication.
b) The SSID of the router is sent hidden.
Remedy/notes
If you want to make sure that the recording is
complete, you can set in the menu System
settings
Control
more ...
Recording the desired Pre- and Post-run
Times each in the range of 0 - 15 minutes.
This time is automatically added before and
after each recording in order to fully receive
the broadcast
Thereby, the broadcast start (20:15) is re-
tained and the title is transferred correctly in
the archive.
The data backup is the responsibility of the
customer.
A data recovery or a copy service is not of-
fered by Loewe.
Observe the point of the data backup in the
Chapter Recordings, section Digital
Recorder – Delete manager.
The interfaces HDMI 1, 2 and 3 are set to
compatible mode In the delivery state ex
works.
Change the option of each HDMI connection
according to the parameters of the external
device (System settings
HDMI
Compatible Mode).
Use an alternative, possibly shorter HDMI
cable.
Use the HDMI 4 connector to connect HDR
enabled players as this makes available the
widest possible bandwidth for the HDMI sig-
nal.
Reset the settings for the HDMI connections
in the menu (System settings
Reset to factory settings
Set up a DHCP server.
Assign the IP addresses for the TV set
Manual.
No remedial action.
Change the WLAN key of the router and do
not use country-specific special characters
such as ä, ö, ü and ß.
a) Check your wireless router. Attempt the
re-establishment of the connection a few
minutes later.
b) Change the setting on the router or enter
the SSID of the bass station manually.
DR+
Connections
Extras
HDMI).
209
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