Quadra-Fire SANTAFEI-MBK Owner's Manual page 23

Troubleshooting (Cont'd)
Symptom
Slow or smoky start-up
(Cont'd)
Feed system fails to
start.
No call light. Appliance
does not begin start
sequence.
Appliance fails to shut
off.
August 3, 2018
Possible Cause
Dirty exhaust and/or venting system.
Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing. No vacuum.
Feed system jammed or blocked.
Feed spring not turning with feed motor.
Feed motor defective or not plugged in.
Thermostat not set to a high enough
temperature.
Snap Disc #3 tripped.
No power.
Fuse blown.
Connections at thermostat and/or appliance not
making proper contact.
Defective thermostat or thermostat wiring.
Control box defective.
Call light on.
Check for ash build up in appliance,
including behind rear panels, firebox, heat
exchanger, exhaust blower and venting.
Check hopper, fill with fuel.
Replace snap disc. Firebox door must be
closed securely.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Make sure venting system is clean.
NOTE: High winds blowing into the
venting system can pressurize the firebox
causing loss of vacuum.
Empty hopper of fuel. Use a wet/dry
vacuum cleaner to remove remaining fuel,
from hopper, including feed tube.
Check feed chute for obstructions.
Loosen 2 screws and jiggle feed assembly.
Check that set screw is tight on feed
spring shaft at end of feed motor.
Check connections on feed motor, replace
if defective.
Adjust thermostat above room
temperature.
Reset snap disc.
Connect to power.
Replace fuse.
Check connections at thermostat and
appliance.
Replace thermostat or wiring.
NOTE: To test thermostat and wiring, use
a jumper wire at the thermostat block on
the appliance to by-pass thermostat and
wiring.
Replace control box.
Turn thermostat off.
If call light does not go out, disconnect
thermostat wires from appliance. If call
light does go out, thermostat or wires are
defective.
7019-229G
Santa Fe Pellet Insert
Corrective Action
23