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9. Troubleshooting
The Tray Does Not Operate Correctly
This section explains how to troubleshoot when printing does not start even though the tray is
loaded, when the tray cannot be removed or the fabric or a foreign object is stuck.
Checking the Status of the Fabric and the Tray
If printing does not start with an error message even after the tray is loaded, check the following:
The fabric is incorrectly loaded
Wrinkles, slacks or floats remain on the printing surface.
Load the fabric while smoothing out the fabric from the center outward so that the printing
surface becomes flat.
See page 58 "Loading Fabrics".
Removal of dust/flattening fibers is not performed or performed insufficiently.
Before printing, straighten out the fabric. Once dust is removed from the printing surface of the
fabric, flatten the fabric and remove wrinkles.
See page 72 "Removing Dust and Flattening Fibers".
The edges of the fabric are protruding from the tray.
The edges of the fabric are protruding from the tray. Tuck under the table the parts protruding
from the table of the tray.
See page 58 "Loading Fabrics".
A non‐compatible fabric is loaded.
Remove the loaded fabric and load a usable fabric.
See page 56 "Usable Fabric".
Uneven fabric is loaded.
With uneven fabric, the height of the tray may not be correctly detected. Adjust the height of the
tray.
See page 189 "Adjusting the Height of the Tray".
Wrinkly fabric is loaded.
When printing on wrinkly fabric while [Select Print Quality:] is set to [Vivid] and [Garment Type:] is
set to [T‐shirt (White/Pale)] in the printer driver, a height position sensor in the machine may
react. If this is the case, set [Select Print Quality:] to [Fine].
See page 84 "Printing".
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