Hearing Aide Compatibility Requirements - Avaya 9400 Series Installation And Maintenance Manual

Administering 9400 Series Digital Deskphones

Hearing Aide Compatibility Requirements

In the United States, analog trunks that have low signal level due to long loop length provide
insufficient amplification to the signal that is passed to Avaya Aura Communication Manager
systems and 9400 Series Digital Deskphones. As a result, hearing aide users may complain of
telephone calls coming over analog trunks having too low of volume to hear well. You can
correct this issue by perform from the following steps:
1. Log into the Avaya Aura Communication Manager administration interface.
2. Enter the change station command.
3. In the Loss Group field, enter the appropriate loss group (for example, 16).
a sample Station with Loss Group 16 selected.
Figure 5: Sample Loss Group on Station page 1
4. Save your changes.
5. Enter the change location-parameters command.
24 Avaya 9400 Series Digital Deskphones Installation and Maintenance Guide
Figure 5 shows