Avaya 9400 Series Installation And Maintenance Manual
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Avaya 9400 Series Installation And Maintenance Manual

For avaya aura communication manager
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Avaya 9400 Series Digital
Deskphones
®
for Avaya Aura
Communication Manager
Installation and Maintenance Guide
Release 1.0
16-603533
Issue 1
August 2011

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  • Page 1 Avaya 9400 Series Digital Deskphones ® for Avaya Aura Communication Manager Installation and Maintenance Guide Release 1.0 16-603533 Issue 1 August 2011...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Pre-Installation Checklist ....... Assembling the 9400 Series Digital Deskphones ....
  • Page 4 Contents 4 Avaya 9400 Series Digital Deskphones Installation and Maintenance Guide...

  • Page 5: Chapter 1: Introduction

    This guide describes how to install, administer, and troubleshoot the Avaya 9404 and 9408 ® Digital Deskphones on Avaya Aura Communication Manager. Intended Audience This document is intended for personnel who install and administer the 9400 Series Digital Deskphones. Document Organization The guide contains the following sections: Chapter 1: Introduction Provides an overview of this guide.

  • Page 6: Other Documentation

    ● Manager, Document Number 16-603536. Customer Support For 9400 Series Digital Deskphones support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support...

  • Page 7: Chapter 2: 9400 Series Digital Deskphones Installation

    Installation Introduction This chapter describes how to install the 9400 Series Digital Deskphones. For details about using the features provided by the telephones, see the Avaya 9400 Series ® Digital Deskphone User Guide for Avaya Aura Communication Manager, Document Number 16-603535.

  • Page 8: Languages Supported

    9400 Series Digital Deskphones support depend on how you administer the 9400 Series Digital Deskphones. If you alias the 9400 Series Digital Deskphones as 2400 Series Digital Telephones, the 9400 Series Digital Deskphones support English and any of the following four languages (no Unicode...

  • Page 9: Avaya Aura Communication Manager Release 6.2

    ● Japanese (Katakana) ● If you alias the 9400 Series Digital Deskphones as 1400 Series Digital Telephones, the 9400 Series Digital Deskphones support English and any of the following four languages (Unicode and CJK support): Canadian French and Parisian French ●...

  • Page 10: Pre-Installation Checklist

    Korean with common language file download and unique font file ● Pre-Installation Checklist Before plugging in the 9400 Series Digital Deskphones, verify that the following requirements are met. Failure to do so prevents the telephone from working properly. Print copies of this checklist for each telephone.
  • Page 11 Pre-Installation Checklist Verify These Avaya Aura Communication Manager Requirements (continued) There are available ports on a DCP module in the Avaya Aura Communication Manager system. The following DCP modules are supported on the switch: TN2214 ● TN2224 ● MM312 ●...

  • Page 12: Assembling The 9400 Series Digital Deskphones

    9400 Series Digital Deskphones. Before installing these telephones, keep in mind the following information: All 9400 Series Digital Deskphones are powered from the switch unless using a BM12 ● Button module, which requires an 1151C power supply.
  • Page 13 Assembling the 9400 Series Digital Deskphones CAUTION: For Australian installations only: CAUTION: Installations of the 9408 telephone with an 1151 power supply and a BM12 Button module must be restricted to the same building as the host gateway. That is, the 9408 telephone - if installed with an 1151 power supply and a BM12 Button...
  • Page 14 9400 Series Digital Deskphones Installation Figure 1: Connection Jacks on a 9404 Digital Deskphone 14 Avaya 9400 Series Digital Deskphones Installation and Maintenance Guide...
  • Page 15 Assembling the 9400 Series Digital Deskphones Figure 2: Connection Jacks on a 9408 Digital Deskphone Issue 1 August 2011...
  • Page 16 (included with BM12) BM12 Note: The BM12 Button module shown in the lower left corner can also be attached to Note: the telephone with the connector packaged with the module. See Figure 16 Avaya 9400 Series Digital Deskphones Installation and Maintenance Guide...
  • Page 17 Figure 4: Multiple BM12 Button Modules connected to a 9408 Digital Deskphone To connect cords to jacks on the 9400 Series Digital Deskphones: 1. Plug one end of the modular line cord into the line jack on the 9400 Series Digital Deskphone.

  • Page 18: Upgrading The Firmware And Other Files For 9400 Series Digital Deskphones

    9400 Series Digital Deskphones Installation Upgrading the Firmware and Other Files for 9400 Series Digital Deskphones Perform the procedure in this section to upgrade the firmware and other files for 9400 Series Digital Deskphones. Note: If your system has MM312, MM712, or MM717 DCP boards, you must update the...
  • Page 19 3. Add the node name of your TFTP server in the Name field. 4. Add the IP address of your TFTP server in the IP address field. 5. Save your changes. 6. Copy the latest 9400 Series Digital Deskphones firmware that you downloaded from http://www.avaya.com/support to your TFTP server.
  • Page 20 ● language file (for example, 94xxlng_R18_v07_Pack01.bin) ● font file (for example, JIS.bin) ● Zarlink file (for example, Zarlink_CM_IPO_R0_07.bin) ● 24. Log out of the Avaya Aura Communication Manager administration interface. 20 Avaya 9400 Series Digital Deskphones Installation and Maintenance Guide...

  • Page 21: Chapter 3: Administering 9400 Series Digital Deskphones

    Chapter 3: Administering 9400 Series Digital Deskphones Introduction This chapter describes how to administer 9400 Series Digital Deskphones on Avaya Aura Communication Manager. Administering a 9400 Series Digital Deskphone Perform the following steps for each 9400 Series Digital Deskphone: 1. Log into the Avaya Aura Communication Manager administration interface.
  • Page 22 If you are adding a new extension and want to assign the next available extension ● number, use the add station next command. If you are installing the 9400 Series Digital Deskphone at an existing extension, use the ● change station nnnn command, where nnnn is the existing extension you want to modify.
  • Page 23 Administering a 9400 Series Digital Deskphone If you are administering a 9404 telephone as a 1416: ● You can administer up to 12 call appearance/feature buttons on the telephone. If you are administering a 9408 telephone as a 2420: ●...

  • Page 24: Hearing Aide Compatibility Requirements

    Avaya Aura Communication Manager systems and 9400 Series Digital Deskphones. As a result, hearing aide users may complain of telephone calls coming over analog trunks having too low of volume to hear well. You can correct this issue by perform from the following steps: 1.
  • Page 25 Hearing Aide Compatibility Requirements Figure 6: Sample Location Parameters page 1 6. Go to page 2, and set the Customize field to y for 2 Party Loss Plan. Figure 7: Sample Location Parameters page 2 7. Go to page 3, and modify an unused loss group column (for example, column 16 in Figure 8) to match the settings in the default station loss group column (for example, column 2 in...
  • Page 26 8. Modify the unused loss group row (for example, row 16 in Figure 8) to match the settings in the default station loss group row (for example, row 2 in Figure 9. Save your changes. 26 Avaya 9400 Series Digital Deskphones Installation and Maintenance Guide...

  • Page 27: Chapter 4: Troubleshooting Guidelines

    Chapter 4: Troubleshooting Guidelines Introduction This chapter describes problems that might occur during both installation and normal operation of the 9400 Series Digital Deskphones and possible ways of resolving these problems. Operational Errors and Status Messages Table 1 identifies some of the possible operational problems that you might encounter after successful installation of the 9400 Series Digital Deskphones.
  • Page 28 Troubleshooting Guidelines Table 1: Operational Error Conditions for 9400 Series Digital Deskphones (continued) Condition Cause/Resolution The telephone works, but the audio quality is poor, specifically: the user hears echo CAUSE: Echo from digital-to-analog conversion when speaking on a on your Avaya media server trunk.

  • Page 29: Index

    Guidelines for ..Operational Errors and Status Messages Connection Jacks for 9400 Series Digital Deskphones ....Customer Support ....
  • Page 30 Index 30 Avaya 9400 Series Digital Deskphones Installation and Maintenance Guide...

This manual is also suitable for:

94049408Bm12

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