Troubleshooting Business Copy Z; Bc Z Actions And Display Troubleshooting; Troubleshooting Pinned Tracks; Troubleshooting Extended Copy Times - HP XP7 User Manual

7 Troubleshooting Business Copy Z

Abstract
This topic provides BC Z troubleshooting information.

BC Z actions and display troubleshooting

The following table provides symptoms and suggested corrective actions for troubleshooting BC Z
pairs.
Symptom
The RWC hangs, or BC Z pair task are
not properly performed.
The volume pairs are not displaying
correctly.
A BC Z error message is displayed in the
RWC during a task.

Troubleshooting pinned tracks

If a pinned track occurs on a BC Z P-VOL or S-VOL, the HP XP7 storage system suspends the pair.
Contact your HP representative for assistance in recovering pinned tracks.

Troubleshooting extended copy times

The following table describes some causes and possible responses in the case of extended copy
times.
Cause
A processor with an MP usage rate that exceeds 80% exists
within the MP blade to which the P-VOL and S-VOL are
allocated.
The HOST I/O Performance option is enabled.
The S-VOL's HDD or external storage performance is lower
than the P-VOL's.
The P-VOL's HDD or external storage has an error.
The S-VOL's HDD or external storage has an error.
76 Troubleshooting Business Copy Z
Corrective action
Make sure all BC Z requirements and restrictions are met.
Make sure the HP XP7 storage system is powered on and fully functional.
Check all input values and parameters to make sure that you entered
the correct information on the BC Z windows (such as P-VOL and S-VOL
IDs).
Select the correct volumes.
Check the error message for the failed task in the RWC.
Note: You can use the RWC to set up email notifications of errors that occur
during pair user tasks.
For more information about managing your tasks and setting up email
notifications, see the HP XP7 Remote Web Console User Guide.
For a list of error codes and corrective actions, see HP XP7 Remote Web
Console Messages.
Response
Examine the configuration. For information about checking
the MP usage rate, see the HP XP7 Performance for Open
and Mainframe Systems User Guide.
Disable the option.
For more information about disabling, see
that affect performance" (page
Make the S-VOL configuration like the P-VOL. HP
recommends that the configuration of the S-VOL's HDD or
external storage be the same as the P-VOL's.
Check the error and make the necessary correction.
Check the error and make the necessary correction.
"System options
33).