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Cable Link LED Not On
If the Cable Link LED does not light when connected to your cable television cable, check the
following:
•
Make sure that the coaxial cable connections are secure at the gateway and at the wall jack.
•
Make sure that your cable internet service has been provisioned by your cable service
provider. Your provider should verify that the signal quality is good enough for cable modem
service.
•
Remove any excessive splitters you may have on your cable line. It may be necessary to run a
"home run" back to the point where the cable enters your home.
Troubleshooting the Web Configuration Interface
If you are unable to access the gateway's Web Configuration interface from a PC on your local
network, check the following:
•
Check the Ethernet connection between the PC and the gateway as described in the previous
section.
•
Make sure your PC's IP address is on the same subnet as the gateway. If you are using the
recommended addressing scheme, your PC's address should be in the range of 192.168.0.10 to
192.168.0.254. Refer to
Macintosh for TCP/IP Networking" on page C-17
instructions in
Appendix C
Note: If your PC's IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign an IP address if the
computer cannot reach a DHCP server. These auto-generated addresses are in the range of
169.254.x.x. If your IP address is in this range, check the connection from the PC to the
gateway and reboot your PC.
•
If your gateway's IP address has been changed and you don't know the current IP address,
clear the gateway's configuration to factory defaults. This will set the gateway's IP address to
192.168.0.1. This procedure is explained in
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
•
Try quitting the browser and launching it again.
Troubleshooting
Reference Manual for the Model CG814W Wireless Cable Modem Gateway
"Verifying TCP/IP Properties" on page C-6
to configure your PC.
to find your PC's IP address. Follow the
"Erasing Configuration" on page
or
"Configuring the
5-8.
6-3
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Table of Contents
Troubleshooting
