Troubleshooting - Viking Range 5 SERIES Use & Care Manual

1. TROUBLESHOOTING

Machine does not start.
•
Power supply not connected. >>> Check the main power supply.
•
Circuit Breaker is blown. >>> Check the Circuit Breaker in your house.
•
Water is not entering machine. >>> Make sure that the water inlet tap is open.
• Door of the machine is open. >>> Make sure that you have closed the door of the machine.
• On / Off button is not pressed. >>> Make sure that you have turned on the machine by pressing the On / Off button.
Dishes are not washed clean
•
Dishes are not placed orderly in the machine. >>> Load the dishes as described in the user manual.
•
Selected program is unsuitable. >>> Select a program with a higher temperature and cycle time.
•
Wash arms are stuck. >>> Prior to starting the program, turn the lower and upper Wash arms by hand to make sure
that they rotate freely.
• Wash arms holes are clogged. >>> Lower and upper Wash arms holes might be clogged with small food particles
and debris. Clean the Wash arms regularly as illustrated in section "Cleaning and Care".
• Filters are clogged. >>> Check if the filter system is clean. Clean the filter system regularly as illustrated in section
"Cleaning and Care".
• Filters are installed incorrectly. >>> Check the filter system and make sure that it is installed correctly.
• Baskets are overloaded. >>> Do not overload the baskets in excess of their capacity.
• Detergent is stored under unsuitable conditions. >>> If you are using powder detergent, do not store the detergent
package in humid places. Keep it in a closed container if possible. For ease of storing, we recommend tablet
detergents.
• Detergent is not sufficient. >>> If you are using powder detergent, adjust the amount of detergent according to the
soiling degree of your dishes and/or program definitions. We recommend tablet detergents for optimum results.
• Rinse aid is not sufficient. >>> Check the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid
setting if there is enough amount of rinse aid in the machine.
•
Detergent dispenser lid is left open. >>> Make sure that the detergent dispenser lid is closed tightly after adding
detergent.
Dishes are not dry at the end of cycle
• Dishes are not placed orderly in the machine. >>> Place your dishes in a way that no water will accumulate in them.
• Rinse aid is not sufficient. >>> Check the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid
setting if there is enough amount of rinse aid in the machine.
• Machine is unloaded right after the program is over. >>> Do not unload your machine right after washing process is
completed. Slightly open the door and wait for steam to escape inside of unit. Unload the dishes after the pieces cool
down to a touchable level. Start unloading process from the lower basket to prevent dropping of water from items in
upper basket onto the items in lower basket.
•
Selected program is unsuitable. >>> Since rinsing temperature is low at program with short duration, drying
performance will also be low. Select program with longer duration for a better drying performance.
•
Surface quality of the kitchen utensils is deteriorated. >>> Desired washing performance can not be obtained for
kitchen utensils with deteriorated surfaces and it is not suitable to use such utensils in terms of hygiene as well.
Also, water can not flow easily on deteriorated surfaces. It is not recommended to wash such kitchen utensils in
dishwasher.
C
It is normal that drying complaints can be experienced with non-stick kitchen utensils. It is associated with
the structure of non-stick. Since the surface tensions of non-stick and water are different, water droplets
will remain as beads on the non-stick surface.
Stains remaining on dishes when cycle has completed.
• Selected program is unsuitable. >>> Select a program with a higher temperature and cycle time.
• Surface quality of the kitchen utensils is deteriorated. >>> Tea and coffee stains or other dye spots may not be
cleaned in dishwasher when they have penetrated in deteriorated surfaces. Desired washing performance can not be
obtained for kitchen utensils with deteriorated surfaces and it is not suitable to use such utensils in terms of hygiene
as well. It is not recommended to wash such kitchen utensils in dishwasher.
• Detergent is stored under unsuitable conditions. >>> If you are using powder detergent, do not store the detergent
package in humid places. Keep it in a closed container if possible. For ease of storing, we recommend tablet
detergents.
Lime traces remain on dishes and glassware gains a misty appearance
• Rinse aid is not sufficient. >>> Check the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid
setting if there is enough amount of rinse aid in the machine.
• Water hardness setting is low or salt level is insufficient >>> Measure the hardness of the supply water appropriately
and check the water hardness setting.
• Salt leakage exists. >>> Pay attention not to spill salt around the salt filling hole while adding salt. Make sure that the
salt reservoir lid is tightly closed after finishing the filling process. Run the Rinse & Hold program to remove the salt
that spilled inside the machine. Since the salt granules that will remain under the lid will dissolve during Rinse & Hold,
causing the lid to loosen, check the lid once again at the end of the program.
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