Canon iX7000 Series Service Manual
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Canon iX7000 Series Service Manual

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iX7000
Service Manual
Revision 0
QY8-13CJ-000
COPYRIGHTc2009 CANON INC. CANON iX7000 083109 XX 0.00-0
Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary
for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers
information applicable in all regions where the product is sold. For this reason, it may contain information that is not
applicable to your region.
This manual does not provide sufficient information for disassembly and reassembly procedures.
Refer to the graphics in the separate Parts Catalog.
Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the
product. When changes are made to the contents of the manual, Canon will release technical information when necessary.
When substantial changes are made to the contents of the manual, Canon will issue a revised edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is
used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another
language without the written permission of Canon Inc., except in the case of internal business use.
Copyright © 2009 by Canon Inc.
CANON INC.
Inkjet Device Market Support Management Div.
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

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  • Page 1 COPYRIGHTc2009 CANON INC. CANON iX7000 083109 XX 0.00-0 Scope This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold.

  • Page 2: Table Of Contents

    iX7000 TABLE OF CONTENTS 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Special Tools 1-4. Sensors 1-5. Serial Number Location 2. LIST OF ERROR DISPLAY / TROUBLESHOOTING 2-1. Operator Call Errors 2-2.
  • Page 3 4-4. Special Notes on Servicing (1) Service test print (2) For smeared printing, uneven printing, or non-ejection of ink (3) Paper feed motor adjustment (4) Ink absorber counter setting 4-5. Verification After Repair (1) Standard inspection flow (2) Service test print (3) Ink absorber counter value print 5.

  • Page 4: Maintenance

    iX7000 TABLE OF CONTENTS 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Approx. Adjustment Timing Purpose Tool time EEPROM - At logic board To initialize settings 1 min. Service Tool initialization replacement Perform in the service mode.
  • Page 5 head alignment - When print quality is not satisfying Grease - At carriage unit To maintain sliding FLOIL KG-107A 1 min. application replacement properties of the carriage - At other part shaft, other sliding parts, replacement and gears. Ink system - At logic board To maintain detection 1 min.

  • Page 6: Customer Maintenance

    1-2. Customer Maintenance Approx. Adjustment Timing Purpose Tool time Automatic print - At print head replacement To ensure accurate - Printer 6 min. head alignment - When print quality is not satisfying dot placement. buttons (uneven printing, etc.) - Computer (printer driver) Manual print head...

  • Page 7: Special Tools

    1-3. Special Tools Name Tool No. Application Remarks In common with other models FLOIL KG-107A QY9-0057-000 To the printer's sliding portions. on the market. 1-4. Sensors Sensor Function Possible problems Top cover open Detects opening and closing of the - The carriage does not move to the center. sensor top cover.
  • Page 8 18 ASF cam sensor Detects the position of the ASF - ASF cam sensor error cam (for paper feeding from the - Paper feeding problem rear tray). 19 RR encoder Detects rotation of the Clear ink - RR position error sensor application roller encoder, and controls its drive.
  • Page 9 Click on the image to enlarge it. 6 / 53...
  • Page 10 7 / 53...

  • Page 11: Serial Number Location

    1-5. Serial Number Location On the spur holder (visible when the top cover is opened). When the printer power is OFF. When the printer power is ON. <1. MAINTENANCE> 8 / 53...

  • Page 12: List Of Error Display / Troubleshooting

    iX7000 TABLE OF CONTENTS 2. LIST OF ERROR DISPLAY / TROUBLESHOOTING Errors and warnings are displayed by the following ways: 1. Operator call errors are indicated by the Alarm LED lit in orange, and the error messages are displayed by the printer driver Status Monitor. 2.
  • Page 13 jam (paper remainings, clips, - PE sensor pens, etc.), and press the - Feed roller Resume/Cancel button. - Platen unit Paper jam in the [1303] Remove the jammed paper or - ASF unit cassette. foreign material causing a paper - Pressure roller unit jam (paper remainings, clips, - PE sensor pens, etc.), and press the...
  • Page 14 tank replacement. When the error is cleared by pressing the Resume/Cancel button, Clear ink may run out during printing. 5 times Print head not [1401] U051 Install the print head properly. - Print head installed, or not - Carriage unit properly installed.
  • Page 15 No cassette. [1282] Set the cassette, and press the - Bottom case unit Resume/Cancel button. 11 times Failed in automatic [2500] Press the Resume/Cancel button - Print head print head to clear the error, then perform - Ink tank alignment the automatic print head - Carriage unit alignment again.
  • Page 16 tank(s). 16 times No Clear ink [1693] U165 Replace the Clear ink tank, or - Clear ink tank (during printing). press the Resume/Cancel button - ASF unit to clear the error without ink - Valve unit tank replacement. When the - Logic board error is cleared by pressing the Resume/Cancel button, the print...
  • Page 17 replaced with a new one), the error of 18 blinks is indicated. 18 times Remaining ink [1683, U182 Replace the ink tank with a new - Ink tank amount unknown. 1699] one. - Logic board This error is indicated when the - Carriage unit applicable ink tank has been removed before the error...

  • Page 18: Service Call Errors

    2-2. Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs) Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the corresponding error code with the message, "A printer error has occurred. Turn the printer off and then on again.
  • Page 19 feeding from the rear tray. - ASF unit - Logic board 6 times Internal [5400] The internal temperature is (1) Cable connection temperature error not normal. (2) Part replacement: - Spur base unit - Logic board - Print head 7 times Ink absorber full [5B00, The ink absorber is supposed (1) Ink absorber condition...
  • Page 20 - Logic board 12 times AP position error [6A00] An error occurred in the AP (1) Foreign material or paper debris motor (on the right side of the around the ASF unit: ASF unit). remove foreign material. (2) Cable connection 13 times PF position error [6B00] An error occurred in the PF (3) Part replacement:...

  • Page 21: Troubleshooting By Symptom

    2-3. Troubleshooting by Symptom Solution (Parts that are likely to be Symptom faulty) Faulty operation The power does not turn on. (1) Confirm connection of the power supply The power turns off unit: immediately after power-on. - Harness and connector conditions (2) Replace the following item(s): - Logic board - Power supply unit...
  • Page 22 smearing Graphic or text is enlarged on (1) Confirm that the timing slit film is free printouts in the carriage from smearing or scratches: movement direction. - Cleaning of the timing slit film. (2) Replace the following item(s): - Timing slit film - Carriage unit - Logic board Graphic or text is enlarged on...

  • Page 23: Repair

    iX7000 TABLE OF CONTENTS 3. REPAIR 3-1. Major Replacement Parts (and Notes on Disassembling / Reassembling) Est. Recommended removal time Service procedure / Notes on Adjustment / settings Operation check required part replacement (min.) Logic (1) External housing After replacement: - EEPROM information board (2) Logic board cover...
  • Page 24 3. Perform print head alignment in the user mode. Paper (1) External housing At replacement: - EEPROM information feed (2) Printer unit 1. Adjust the paper feed print motor (3) Paper feed motor motor. - Service test print [See 4-4. Special - The screws securing the paper Notes on Servicing, (3) feed motor are allowed to be...

  • Page 25: Major Replacement Parts

    - Do not bend the film. Print After replacement: - Service test print head 1. Perform print head alignment in the user mode. 2. Perform nozzle check pattern printing in the user mode. Sheet (1) External housing After replacement: - EEPROM information feed unit (2) Printer unit 1.

  • Page 26: Part Replacement Procedures

    iX7000 --- 3. REPAIR TABLE OF CONTENTS 3-2. Part Replacement Procedures (Click on the image to enlarge it.) Be sure to protect the printer from static electricity in repair servicing, especially for the logic board and panel board. (1) External housing removal 1) Remove the cassette.
  • Page 27 4) Remove the side cover R. Release 2 tabs. 5) Remove the panel cover. Remove one screw. While pulling the top and bottom edges of the panel outward, slide the panel cover toward you to release the two tabs on the front of the printer. Disconnect one connector.
  • Page 28 6) Remove the front cover. Remove 2 screws. 7) Remove the main case. Remove 2 screws from the front and 2 screws from the back (total of 4 screws). Disconnect the connector. Release 2 tabs each on the left and right sides. 25 / 53...
  • Page 29 (2) Carriage unlocking Rotate the gear of the purge unit to unlock the carriage, and slide the carriage to the left (to the opposite of the home position). (3) Printer unit removal 1) Remove the top cover (2 screws) and the logic board cover (3 screws). 26 / 53...
  • Page 30 2) Disconnect the connectors from the logic board, and release the cables from the logic board holder. 3) Remove 3 screws and the logic board holder. 4) Release the cables except the power cable (the blue cable) from the bottom case. 27 / 53...
  • Page 31 5) Remove 5 screws that fix the printer unit to the bottom case and 1 screw from the front tray sensor, then separate the printer unit from the bottom case. 28 / 53...
  • Page 32 (4) Carriage unit removal 1) Remove the timing slit film. Be cautious to keep it free from any grease or damage. 2) Remove the carriage shaft that fixes spring L. 3) Disengage the gear spring, the carriage lift gears (two locations), and the carriage shaft cam, then remove the carriage shaft that fixes spring R.
  • Page 33 4) Remove the carriage shaft. 5) Release the cables at the back of the chassis, and remove the carriage cable holder and carriage belt. Then remove the carriage unit. 6) Remove the carriage shaft, and the cam on the left side. 30 / 53...
  • Page 34 (5) ASF unit removal 1) Remove the Clear ink tank holder. Disconnect all the connectors from the PF relay L board. Remove 2 screws, and release the tube. 2) Remove the cable holder on the right side. Disconnect one connector and release the cables from the cable holder, then remove 3 screws.
  • Page 35 3) Release the cables from the cable holder. 4) Remove the valve unit. Disconnect the tube. Remove 2 screws. Disconnect the connector. 32 / 53...
  • Page 36 5) Remove the Clear ink tank holder (2 screws). 6) Remove the cable holder L and the valve unit base (5 screws and one connector). 7) Disengage the gear that connects to the carriage lift mechanism. 33 / 53...
  • Page 37 8) Remove the ASF unit (5 screws). 34 / 53...
  • Page 38 (6) Purge unit removal 1) Disconnect the tube. 2) Remove 3 screws. 3) Disconnect the carriage lift sensor connector, and release the cables from the holder. 35 / 53...
  • Page 39 4) Release 2 tabs. 5) From under the chassis at the back of the printer, push the purge unit to release it. 6) Lift the carriage shaft, and pull the purge unit to remove from the chassis. 7) Separate the blade cleaner unit from the purge unit (2 screws). (Note that the blade cleaner unit alone can be removed only by removing the external housing.) 36 / 53...
  • Page 40 (7) Spur base unit and platen unit removal 1) Release the cables from the cable holder and disconnect the connector. 2) Remove the eject timing slit disk. 3) Remove the spur base unit. From the top of the spur base unit, remove 2 screws at the left and right ends. Slide the spur base unit toward you to remove it.
  • Page 41 4) Remove the cable holder. 5) Remove the platen unit. Rotate the bushing of the eject roller to disengage the roller, and pull the platen unit to remove it. <3-2. Part Replacement Procedures> 38 / 53...

  • Page 42: Adjustment / Settings

    iX7000 TABLE OF CONTENTS 4. ADJUSTMENT / SETTINGS 4-1. User Mode User mode functions can be performed via the Resume/Cancel button or from the printer driver Maintenance tab. <Standalone printer operation> 1) Turn on the printer in the user mode. 2) Press and hold the Resume/Cancel button until the Power LED blinks in green the specified number of times listed in the table below, and release it.
  • Page 43 perform this only when necessary. Bottom plate Perform via the Resume/Cancel 5 times Cleaning of the platen ribs when the cleaning button, or from the printer driver back side of paper gets smeared. Maintenance tab. Fold a sheet of plain paper (A4 or Letter) in half lengthwise, then unfold and set it in the rear tray with the folded ridge facing down.

  • Page 44: Service Mode

    4-2. Service Mode (1) Service mode operation procedures Use the Service Tool on the connected computer. 1) Start the printer in the service mode. i. With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button.
  • Page 45 (2) Service Tool functions Use the Service Tool version 1.05 or later. (The screen below is for Version 1.05.) Name Function Remarks (1) Test Print Service test print Paper will feed from the cassette. Paper size: A3 or LDR Service test print items: - Model name - ROM version - USB serial number...
  • Page 46 - Error information, etc. (3) CD-R CD-R check pattern print Not used. (4) LF / Eject LF / Eject correction "LF / Eject Correction" below. pattern print (5) Nozzle check Nozzle check pattern print The dialog box opens to select the paper source. Select Rear tray or Cassette, and click OK.
  • Page 47 - Paper source: Select Cassette. - Media type: Select one from HR-101, GF-500/Office Planner, HP Bright White, and Canon Extra/STEINBEIS. 2) When printing is finished, "A function was finished" is displayed on the computer, and the printer returns to be ready for selection of another function.
  • Page 48 (4) Ink absorber counter setting Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing. 1) Before replacement of the logic board, check the ink absorber counter value in EEPROM information print. 2) After replacement of the logic board, the ink absorber counter value should be set in the service mode using the Service Tool.

  • Page 49: Grease Application

    iX7000 --- 4. ADJUSTMENT / SETTINGS TABLE OF CONTENTS 4-3. Grease Application (1) Printer unit Number Grease Number Part name Where to apply grease / oil Grease amount locations (mg) drops* to apply grease Chassis Carriage sliding portion KG107A 36 to 72 Carriage shaft cam L sliding Adjust plate L KG107A...
  • Page 50 47 / 53...
  • Page 51 4-4. Special Notes on Servicing (1) Service test print Be sure to perform the service test print after replacement of the logic board, valve unit, or ASF unit. If the printer is started in the user mode without performing the service test print after replacement of the logic board (or the valve unit in some instances), the reactor error (8 times of cyclic blinking of the Alarm and Power LED's) occurs.
  • Page 52 (3) Paper feed motor adjustment 1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the photo below). 2) After replacement, be sure to perform the service test print, and confirm that no strange noise or faulty print operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs.
  • Page 53 iX7000 --- 4. ADJUSTMENT / SETTINGS TABLE OF CONTENTS 4-5. Verification After Repair (1) Standard inspection flow In each step below, confirm that printing is performed properly and the printer operates properly without any strange noise. EEPROM information print <Check point> - The information must be printed properly.
  • Page 54 (2) Service test print <Service test print sample> Print on A3 or LDR sized paper. 51 / 53...
  • Page 55 (3) Ink absorber counter value print <Print sample> <4-5. Verification Items> 52 / 53...
  • Page 56 iX7000 TABLE OF CONTENTS 5. PRINTER TRANSPORTATION This section describes the procedures for transporting the printer for returning after repair, etc. 1) In the service mode, press the Power button to finish the mode, and confirm that the paper lifting plate of the rear tray is raised.

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