Barco NIO 5MP System Manual page 105

Warranty Statement
ARTICLE 1: SERVICES
BarcoView warrants that the equipment will be free of
defects in workmanship or material for the warranty
period.
Notwithstanding the provisions of clause 2, repair and
replacement of defects in material and/or workmanship
under this warranty shall be accomplished in our works
in the following manner:
1.1 The Customer, upon the occurrence of any
equipment failure, shall contact BarcoView Customer
Support Center (or an authorized service center) by
telephone, fax or e-mail and shall provide the applicable
Customer Support person with a complete description of
the problem being encountered, including the model and
serial number of the equipment in which the problem has
arisen.
1.2 The Customer Support person shall diagnose the
problem experienced by the Customer and shall advise
the Customer on how to proceed. Customer Support may
ask to return the faulty equipment or faulty
subassemblies to the BarcoView Customer Support
Center (or an authorized service center) for repair
activities. The Customer shall ask for a RMA or RAN
number to a BarcoView Customer Support Center (or an
authorized service center).
1.3 The Customer shall return, freight prepaid, the
defective equipment or subassemblies for repair to the
BarcoView Customer Support Center (or an authorized
service center).
1.4 Replacement parts used shall be new or equivalent
to new parts for the revision level of the equipment. The
warranty period for the replacement parts will expire at
the same moment as the original warranty period of the
equipment. All parts replaced hereunder and returned to
System manual Nio 5MP 105