Digital Check SmartSource Elite Series Installation And Operation Manual page 31

SmartSource Elite Series - Installation & Operations Guide
Problem Topic Condition/Problem
Readers
Image Documents in images
are skewed
Front or Rear or Both
images missing for
every document
No print – Error
Endorser
(Professional Elite and messages indicate
"Wrong Cartridge
Ultraviolet Elite only)
Type"
No print – Error
messages indicate
"Missing Cartridge"
No print at all or very
light print
Characters present but
poorly formed
Docs stop at endorser
All documents stop at
endorser, error code =
00 01 63 00 30
Cartridge does not
work in any scanner
January 2017
Possible Cause Corrective Action
Application issue – refer to your IT or application
OCR scan band
incorrectly defined, provider
reader is not looking at
correct area of the
document
Reader may be using Application issue - refer to your IT or application
an incorrect font provider
See "Feeder" conditions for skewed items
Multiple causes
Imaging is not enabled Refer to your IT or application provider
or is not configured
correctly
Remove the cartridge; install a Digital Check-
Non-Digital
Check cartridge
branded cartridge.
installed cartridge may be defective.
Ink cartridge is not Install the ink cartridge if it is missing. If a
installed or is not fully cartridge is present, remove it, re-insert it fully and
inserted ensure that the cartridge latch is secured.
Empty/defective ink Replace ink cartridge
cartridge
Incorrect print quality Refer to your IT or application provider
setting
Cartridge not fully Remove/reinsert cartridge. Re-insert it firmly.
seated against
contacts
Dirty/blocked cartridge Clean cartridge with a damp cloth and retry
nozzles
Cartridge nearly out of Install fresh cartridge
ink
Ensure Digital Check cartridge type, reseat cartridge.
Cartridge not fully
seated or wrong
cartridge type
Cartridge not fully Insert cartridge firmly and ensure top latch is
inserted secured.
Over current condition Replace the cartridge; If problem persists the
in cartridge or in the scanner requires service
scanner's endorser
driver circuits
Defective or damaged Ensure cartridge is being fully inserted into the
cartridge endorser assembly. If a cartridge is properly
installed in more than one scanner and still fails it
must be replaced with a new cartridge.
8227 4907-003
If problem persists the
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