Digital Check SmartSource Elite Series Installation And Operation Manual page 30

SmartSource Elite Series - Installation & Operations Guide
Problem Topic Condition/Problem
Feeder Flow will not restart
after a jam
Feeder flag does not
open automatically
(Professional Elite and
Ultraviolet Elite only)
Feeder flag is open
and will not close
automatically
(Professional Elite and
Ultraviolet Elite only)
Readers
MICR reader has an
excessive reject rate
OCR reader has an
excessive reject rate
January 2017
Possible Cause Corrective Action
Operator or application After error recovery operator should wait at least 4
seconds before attempting to flow. "Feeder Jams"
is not allowing enough
time after error require operator to slide documents back or out of
recovery before the feeder then reinsert them before a restart.
attempting to flow Application provider can verify that application has
sufficient restart delay.
Auto-opening is not Refer to your IT or application provider.
enabled
If auto-opening flag is still not operational, return
unit for service.
If the feeder flag is in an open position and will not
close, it can be manually closed by opening the
front cover and rotating the feeder flag drive belt
until the flag is fully closed.
If error continues, return unit for service
Items have poor MICR Frequently-reused items (like cash tickets or batch
print quality, or are headers) should be replaced with a fresh supply.
worn/soiled If possible, ask document provider to correct print
quality problems.
Inadequate work Ensure work is properly jogged, aligned, and
preparation loaded correctly in the feeder so it is presented
properly to the MICR read head
Staple/Debris near Inspect reader area for staple on magnet or debris
reader lodged at MICR head, remove if found.
Read head is dirty Clean the head by gently rubbing a business card
or a piece of heavy paper back and forth over the
face of the head
Incorrect track speed Depot service required
Reader affected by Depot service required
electrical "noise"
Items have poor OCR May be a particular document type or work source.
print quality If other documents read well suspect print quality
issues with the problem documents.
Inadequate work Ensure work is properly jogged, aligned, and
preparation loaded correctly in the feeder to reduce skew as
documents pass the image cameras
8227 4907-003
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