Uniform Call Distribution (Ucd) - Siemens HIPATH HIPATH 3000 Operating Instructions Manual

Step by Step
Program/Service
UCD?
* 401=Log on?
#401=Log off?
F=9: G=9:
or
Program/Service
UCD?
#402=Not available?
* 402=Available?
G=9; F=9;
or

Uniform Call Distribution (UCD)

If this function has been configured (contact System
Support), you belong to a group of users (agents) to
whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
Enter the code for "Log on" or "Log off".
D
To log on, enter your identification number ("Agent:").
Contact System Support to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
Enter the code for "Not available" or "Available".
Using Other Team Functions
89