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RETURNING UNIT FOR REPAIR
In the event that the Model 4100 does not function properly and you cannot reprogram it,
we suggest that you do the following:
1) Carefully write down your observations of the Model 4100's malfunctioning.
2) Call Sensaphone Technical Service at 610-558-2700 if any instructions are not clear or
if you have any questions.
If the unit must be sent to us for servicing, do the following:
1) Unplug the AC power supply from the wall outlet, disconnect the battery jumper at
screws numbered 15 and 16, and disconnect all sensors from the alert inputs. Insert
the jumper under screw number 16 and hanging over the post screw beside it. Tighten
screw number 16 to hold the jumper in place during shipping. Do not try to unscrew
or tighten the post screw.
2) Carefully pack unit into its original container or a sturdy shipping box. Be certain to
use sufficient cushioning material to avoid damage in transit.
3) To avoid processing delays, be sure to include the following:
a) Your name, address, and phone number
b) Model and Serial numbers
c) A letter explaining the Model 4100's problem
4) Address package to:
5) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with
recourse for damage or replacement in the event of loss or accident.
Appendix F: Returning the 4100 for Repair
APPENDIX F
SERVICE DEPARTMENT
PHONETICS, INC.
901 TRYENS ROAD
ASTON, PA 19014
63
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