Enter the call forward target number exactly as you would dial it from your phone, or select an entry from
your list of recent calls.
Self Care Portal, on page 11
You can transfer an active call to another person.
When you transfer a call, you can stay on the original call until the other person answers. This way, you can
talk privately with the other person before you remove yourself from the call. If you don't want to talk,
transfer the call before the other person answers.
You can also swap between both callers to consult with them individually before you remove yourself from
the call.
From a call that is not on hold, press Transfer.
Enter the other person's phone number.
(Optional) Wait until you hear the line ring or until the other person answers the call.
Press Transfer again.
Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap
between that call and the call that you're transferring, before you complete the transfer.
You have an active call that needs to be transferred.
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