Troubleshooting Notes - cable matters 202052 User Manual

3.6 Troubleshooting Notes

CABLING
Check that all cable and adapter connections are secure

Test the HDMI cable by connecting it directly with other equipment

Test the adapter with a different computer or port on the computer

COMPUTER SOURCE
Uninstall any older USB graphics software

Check for updated OS, USB, or video graphics card drivers

Try different video resolution settings supported by the display
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Verify that the audio from your computer is not muted or extremely low

Reboot the computer after making multiple changes

NOTE: Playback of encrypted Blu-ray disks or iTunes is not supported

CONNECTED DISPLAY
Select the HDMI input from the connected display menu

Select a video resolution setting supported by your computer

Adjust the audio level from the display menu

Consult the display manufacturer technical support for audio and video

setting information
NETWORK
Check that both the green and yellow LEDs are lit

Verify that the adapter is connected to a USB 3.0 port

Check with your network provider for IP configuration information

Contact support@cablematters.com with a description of your hardware configuration and OS
USB 3.0 to HDMI Adapter with Ethernet
www.cablematters.com
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