Troubleshooting Notes - cable matters 103046 User Manual

3.6 Troubleshooting Notes

CABLING
Check that all cable and adapter connections are secure

Use a USB 3.0 extension cable in place of a long (>6') HDMI cable

Test the HDMI/DVI cable by connecting it directly with other equipment

Test the adapter with a different computer or port on the computer

COMPUTER SOURCE
Check for updated OS and video graphics card drivers

Try different video resolution settings supported by the display

Verify that the audio from your computer is not muted or extremely low

Reboot the computer after making multiple changes

NOTE: Playback of encrypted Blu-ray disks or iTunes is not supported

CONNECTED HDTV OR DISPLAY
Select the HDMI/DVI input from the connected display menu

Select a video resolution setting supported by your computer

Adjust the audio level with your remote or from the display menu

Consult the display manufacturer technical support for audio and video

setting information
Contact support@cablematters.com with a description of your
hardware configuration and your computer OS
www.cablematters.com
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USB 3.0 to HDMI/DVI Adapter