Ricoh SP 330DN User Manual
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Ricoh SP 330DN User Manual

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Table of Contents

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See also: Field Service Manual
User's Guide
Guide to the Machine
Paper Specifications and Adding Paper
Printing Documents
Configuring the Machine Using the Control
Panel
Configuring the Machine Using Utilities
Maintaining the Machine
Troubleshooting
Configuring Network Settings Using OS X
Appendix
For safe and correct use, be sure to read Safety Information before
using the machine.

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Summary of Contents for Ricoh SP 330DN

  • Page 1 User’s Guide Guide to the Machine Paper Specifications and Adding Paper Printing Documents Configuring the Machine Using the Control Panel Configuring the Machine Using Utilities Maintaining the Machine Troubleshooting Configuring Network Settings Using OS X Appendix For safe and correct use, be sure to read Safety Information before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS How to Find Information about Operations and Troubleshooting..............7 Operating Manual (Printed)..........................7 Operating Manual (Digital Format)......................7 How to Read This Manual..........................9 Introduction..............................9 Symbols Used in This Manual........................9 Model-Specific Information...........................9 Disclaimer..............................10 Notes................................10 Note to Administrator..........................11 List of Option..............................
  • Page 4 Specifying the Standard Paper Size......................35 Specifying a Custom Paper Size........................ 35 Specifying Paper Type and Paper Size Using Smart Organizing Monitor..........37 Specifying a Custom Paper Size........................ 38 Specifying Paper Type and Paper Size Using Web Image Monitor............39 Specifying a Custom Paper Size........................ 39 Specifying Paper Type and Paper Size Using the Printer Driver..............
  • Page 5 4. Configuring the Machine Using the Control Panel Basic Operation............................... 71 Menu Chart...............................72 Administrator Tools Menu..........................73 Printer Features Menu............................75 List/Test Print..............................75 System................................75 PCL Menu..............................76 PS Menu............................... 78 System Settings Menu............................79 Tray Paper Settings Menu..........................82 Network Wizard.............................. 84 Network Settings Menu...........................
  • Page 6 IPv6 Configuration Tab..........................105 Network Application Tab......................... 105 DNS Tab..............................106 Auto E-mail Notification Tab........................107 SNMP Tab..............................108 SMTP Tab..............................109 POP3 Tab..............................110 Wireless Tab.............................. 110 Google Cloud Tab............................ 112 Airprint Tab..............................112 Certificate Tab............................113 Configuring the IPsec Settings........................116 IPsec Global Settings Tab.........................116 IPsec Policy List Tab...........................
  • Page 7 Cleaning the Friction Pad and Paper Feed Roller..................136 Moving and Transporting the Machine....................... 138 Disposal..............................139 Where to Inquire............................139 7. Troubleshooting Error and Status Messages on the Control Panel..................141 Panel Indicator............................... 144 Error and Status Messages Appear on Smart Organizing Monitor............145 Removing Paper Jams............................147 Removing Printing Jams..........................147 When You Cannot Print Test Page.......................
  • Page 8 Encryption and Authentication by IPsec....................181 Security Association..........................182 Encryption Key Exchange Settings Configuration Flow................. 183 Specifying Encryption Key Exchange Settings..................183 Specifying IPsec Settings on the Computer..................... 184 Enabling and Disabling IPsec Using the Control Panel................186 Notes About the Toner..........................187 Specifications of the Machine........................

  • Page 9: How To Find Information About Operations And Troubleshooting

    This manual explains how to set up the machine. It also explains how to remove the machine from the packaging and how to connect it to a computer. Operating Manual (Digital Format) Operating manuals can be viewed from Ricoh's website or from the provided CD-ROM. Viewing from a web browser Access the Internet from a web browser.
  • Page 10 Click the manual you want to refer to. The PDF file manual opens.

  • Page 11: How To Read This Manual

    How to Read This Manual Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

  • Page 12: Disclaimer

    The following information is region-specific. Read the information under the symbol that corresponds to the region of your machine. (mainly Europe and Asia) If the label contains the following, your machine is a region A model: • CODE XXXX -27 •...

  • Page 13: Note To Administrator

    Note to Administrator Password Certain configurations of this machine can be password-protected to prevent unauthorized modifications by others. We strongly recommend you to create your own password immediately. The following are the operations that can be password-protected: • Entering the [Network Settings], [Network Wizard], or [Admin. Tools] menu using the control panel You can access these menus without a password by factory default.

  • Page 15: Guide To The Machine

    1. Guide to the Machine This chapter describes preparations for using the machine and its operating instructions. Guide to Components This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions. Exterior DYG228 Name...

  • Page 16: Interior

    1. Guide to the Machine Name Description Ethernet Port Use a network interface cable to connect the printer to the network. Tray 1 Rear Cover This cover opens when you load paper longer than A4 in Tray 1 Rear Cover Open this cover to remove jammed paper or to lower the levers inside before printing on envelopes.

  • Page 17: Control Panel

    Guide to Components Name Description Print Cartridge A replacement consumable that is required to make prints on paper. It needs to be replaced when the alert indicator flashes. For details about replacing the cartridge, see page 131 "Replacing the Print Cartridge". Envelope Levers Lower these levers when copying or printing on envelopes.
  • Page 18 1. Guide to the Machine Name Description [Menu] key Press this key to configure or check the machine settings. Pressing this key while specifying settings returns the display to the initial screen. Pressing this key while entering characters changes the display so you can enter numerical values, alphabetic characters, and symbols.
  • Page 19 Guide to Components Name Description [Back] key Press to cancel the last operation or to return to the previous level of the menu tree. [OK] key Press this key to confirm settings and setting values, or move to the next menu level. Scroll Keys Press to move the cursor in the direction indicated by the key.

  • Page 20: Installing Option

    1. Guide to the Machine Installing Option This section explains how to install options. Attaching Paper Feed Unit • Touching the prongs of the power cable's plug with anything metallic constitutes a fire and electric shock hazard. • It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric shock.

  • Page 21: Installing The Wireless Lan Option

    Installing Option Lift the machine using the inset grips on both sides of the machine. DYH001 There are three upright pins on the optional paper feed unit. Align the holes of the machine with the pins, and then lower the machine slowly. DYG316 Insert the power plug into the wall outlet, and then turn on the power.
  • Page 22 1. Guide to the Machine • Before beginning work, ground yourself by touching something metal to discharge any static electricity. Static electricity can damage the interface units. • Do not subject the interface units to physical shocks. • Be sure to turn off the machine before installing the wireless LAN option. •...

  • Page 23: About Operation Tools

    About Operation Tools About Operation Tools This section explains the operation tools of this machine. Control Panel The control panel contains a screen and keys for controlling the machine. They allow you to configure the machine's various settings. For details about how to use the control panel, see page 71 "Configuring the Machine Using the Control Panel".
  • Page 24 1. Guide to the Machine For details about how to use Smart Organizing Monitor, see page 125 "Using Smart Organizing Monitor".

  • Page 25: Using Application For Smart Devices

    Using Application for Smart Devices Using Application for Smart Devices You can use the machine to print photographs and documents that are stored in your smart device. Access the App Store or Google Play with your smart device, search for and download the application corresponding to the machine from the site.

  • Page 26: Connecting A Smart Device To The Machine Using Nfc

    1. Guide to the Machine Connecting a Smart Device to the Machine Using NFC This section describes how to connect your smart device to the machine using NFC. Writing the Machine's Information to NFC with a Smart Device Configure the network connection of the machine. Access the App Store or Google Play from your smart device, search for and download the application corresponding to the machine from the site.

  • Page 27: Paper Specifications And Adding Paper

    2. Paper Specifications and Adding Paper This chapter describes how to load paper and originals and about their specifications. Workflow for Loading Paper and Configuring Paper Sizes and Types This section explains how to load paper and operations required after paper is loaded. After following the procedures below, you can print on the paper that is loaded in the machine.

  • Page 28: Loading Paper

    2. Paper Specifications and Adding Paper Loading Paper This section explains how to load paper into the paper tray and the bypass tray. • When loading paper, take care not to trap or injure your fingers. For information about supported paper, precautions for storing paper and print areas, see page 42 "Supported Paper".
  • Page 29 Loading Paper Pull out the paper tray carefully with both hands. DYG234 Place the tray on a flat surface. Pinch the clip on the side fence and the end fence, and slide them to the maximum extent. DYH070 Fan the paper before loading it. DAC344 Load the paper in the tray with the print side faced down.
  • Page 30 2. Paper Specifications and Adding Paper DYH071 Slide the fences inward until they are flush against the sides of the paper. DYH072 Check there are no gaps between the paper and the fences; both side and end fences. DYG349 Carefully push the paper tray straight into the machine. To avoid paper jams, make sure the tray is securely inserted.
  • Page 31 Loading Paper DYG240 • The remaining paper indicator on the left front side of the paper tray shows approximately how much paper is remaining. Extending Tray 1 to load paper This section explains how to load paper longer than A4 (297 mm) into the machine. Pull out tray 1 carefully with both hands.

  • Page 32: Loading Paper Into Bypass Tray

    2. Paper Specifications and Adding Paper After extension, check that the arrows on the extender and tray are aligned. DYG242 Follow Steps 2 to 6 in page 26 "Loading Paper into Tray1 and 2". • To reinsert the extender, you might have to push it with moderate force. Loading Paper into Bypass Tray •...

  • Page 33: Loading Envelopes

    Loading Paper Slide the side fences outward, then load paper with the print side up, and push in until it stops against the machine. DYG248 Adjust the paper fences to the paper size. DYG250 Loading Envelopes • Before printing on envelopes, make sure to lower the levers on the machine rear, inside the rear cover, to avoid envelopes coming out creased.
  • Page 34 2. Paper Specifications and Adding Paper • In a hot and humid environment, the envelope might be output creased or improper printing quality. Open the bypass tray. DYG244 Slide the side fences outward, then load envelopes with the print side up, and push in until it stops against the machine.
  • Page 35 Loading Paper Lower the levers for printing envelopes on both sides to the position indicated with an envelope mark. DYG254 Make sure to pull up the levers back to their original positions after printing. Close the rear cover. • Be sure to load envelopes so that their flaps are on the left. If you do not, the envelopes will become creased.

  • Page 36: Specifying Paper Type And Paper Size Using The Control Panel

    2. Paper Specifications and Adding Paper Specifying Paper Type and Paper Size Using the Control Panel This section explains how to specify the paper size and paper type using the control panel. • Paper type and size can also be specified using the printer driver. For details, see the printer driver Help.

  • Page 37: Specifying The Standard Paper Size

    Specifying Paper Type and Paper Size Using the Control Panel Specifying the Standard Paper Size This section explains how to specify the standard paper size. Press the [Menu] key. DYG337 Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press the [OK] key.
  • Page 38 2. Paper Specifications and Adding Paper Press the [Menu] key. DYG337 Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press the [OK] key.

  • Page 39: Specifying Paper Type And Paper Size Using Smart Organizing Monitor

    Specifying Paper Type and Paper Size Using Smart Organizing Monitor Specifying Paper Type and Paper Size Using Smart Organizing Monitor • For details about acquiring Smart Organizing Monitor, see Setup Guide. The procedure in this section is an example based on Windows 10. The actual procedure may vary depending on the operating system you are using.

  • Page 40: Specifying A Custom Paper Size

    2. Paper Specifications and Adding Paper Specifying a Custom Paper Size On the [Start] menu, open the pull-down list next to [SP 330_3710_Series Software Utilities]. Click [Smart Organizing Monitor for SP 330_3710_Series]. If the machine you are using is not selected, click [Connect Printer], and then do one of the following: •...

  • Page 41: Specifying Paper Type And Paper Size Using Web Image Monitor

    Specifying Paper Type and Paper Size Using Web Image Monitor Specifying Paper Type and Paper Size Using Web Image Monitor This section describes how to specify paper sizes and types using Web Image Monitor. Start the web browser and access the machine by entering its IP address. The top page of Web Image Monitor appears.

  • Page 42: Specifying Paper Type And Paper Size Using The Printer Driver

    2. Paper Specifications and Adding Paper Specifying Paper Type and Paper Size Using the Printer Driver • Make sure that the paper type and size specified with the printer driver matches the type and size of the paper loaded in the tray. Since this machine does not detect paper sizes automatically, the type or size of the paper may be mismatched and the print job may not print correctly.

  • Page 43: When Using Os X

    Specifying Paper Type and Paper Size Using the Printer Driver Select the [Print On] check box and select the size of the paper that is loaded in the paper tray. Clear the [Fit to Print Size] check box as necessary. Click [OK].

  • Page 44: Supported Paper

    2. Paper Specifications and Adding Paper Supported Paper • After loading paper in the tray, specify the paper type and size using the control panel or using Smart Organizing Monitor and the printer driver. This machine does not detect the paper size automatically.
  • Page 45 Supported Paper Type Size Weight Capacity Plain Paper Custom size: 52 to 162 g/m Recycled Paper 100 to 216 mm in width, (14 to 43 lb.) (80 g/m , 20 lb.) Thick Paper 1 148 to 356 mm in length Thick Paper 2 (3.94 to 8.50 inches in width, Thin Paper...
  • Page 46 2. Paper Specifications and Adding Paper Bypass tray Type Size Weight Capacity Plain Paper 52 to 162 g/m Recycled Paper B5 JIS (14 to 43 lb.) (80 g/m , 20 lb.) Thick Paper 1 A5 LEF (210 × 148 mm) Thick Paper 2 A5 SEF Thin Paper...

  • Page 47: Specifications Of Paper Types

    Supported Paper Type Size Weight Capacity Plain Paper Custom size: 52 to 162 g/m Recycled Paper 90 to 216 mm in width, (14 to 43 lb.) (80 g/m , 20 lb.) Thick Paper 1 140 to 356 mm in length Thick Paper 2 (3.54 to 8.50 inches in width, Thin Paper...
  • Page 48 2. Paper Specifications and Adding Paper Item Description Duplex supported size × 14 × 11 × 13 × 13 × 13 8.11 × 13.3 Thick Paper 1 Item Description Paper thickness 100 to 130 g/m (27 to 35 lb.) Supported paper tray Can be used with any of the paper trays.
  • Page 49 Supported Paper Thin Paper Item Description Paper thickness 52 to 64 g/m (14 to 16 lb.) Supported paper tray Can be used with any of the paper trays. Duplex supported size × 14 × 11 × 13 × 13 × 13 8.11 ×...
  • Page 50 2. Paper Specifications and Adding Paper Color Paper Item Description Paper thickness 75 to 90 g/m (20 to 24 lb.) Supported paper tray Can be used with any of the paper trays. Duplex supported size × 14 × 11 × 13 ×...
  • Page 51 Supported Paper Prepunched Paper Item Description Paper thickness 75 to 90 g/m (20 to 24 lb.) Supported paper tray Can be used with any of the paper trays. Duplex supported size × 14 × 11 × 13 × 13 × 13 8.11 ×...
  • Page 52 2. Paper Specifications and Adding Paper Bond Paper Item Description Paper thickness 100 to 160 g/m (27 to 43 lb.) Supported paper tray Tray 1 and bypass tray Duplex supported size None Notes If the paper thickness is outside the specified range, select [Thin Paper], [Plain Paper], [Thick Paper 1], or [Thick Paper 2].
  • Page 53 Supported Paper Envelope Item Description Supported paper tray Bypass tray Duplex supported size None Notes • Avoid using self-adhesive envelopes. They may cause machine malfunctions. • Paper can be loaded only up to the lower of the two paper limit marks of the tray. •...

  • Page 54: Non-Recommended Paper Types

    2. Paper Specifications and Adding Paper • When fanning envelopes, make sure they are not stuck together. If they are stuck together, separate them. • When fanning envelopes, make sure the envelope flaps are not stuck. If they are stuck, separate them.

  • Page 55: Paper Storage

    Supported Paper • Paper that is dry enough to emit static electricity • Paper that has already been printed onto, except a preprinted letterhead paper. Malfunctions are especially likely when using paper printed on by other than a laser printer (e.g.monochrome and color copiers, ink-jet printers, etc.) •...
  • Page 56 2. Paper Specifications and Adding Paper From the printer driver CHZ904 1. Print area 2. Feed direction 3. Approx. 4.2 mm (0.2 inches) 4. Approx. 4.2 mm (0.2 inches) Envelope CMC044 1. Print area 2. Feed direction 3. Approximately 4.2 mm (0.2 inches) 4.

  • Page 57: Printing Documents

    3. Printing Documents This chapter describes how to configure settings on the printer driver and print documents. What You Can Do with the Printer Function Duplex printing You can print on both sides of a sheet of paper. For details, see the printer driver Help. DSG261 Combined printing You can combine multiple pages and print them on a single sheet of paper.

  • Page 58: Configuring Option Settings For The Printer

    3. Printing Documents Configuring Option Settings for the Printer When bidirectional communication works correctly, your computer obtains information about option, paper size and paper feed direction settings from the machine automatically. Bidirectional communication also allows you to monitor machine status. Conditions for Bidirectional Communication To support bidirectional communication, the following conditions must be met: When connected with the network...
  • Page 59 Configuring Option Settings for the Printer Click [Paper Size Settings] tab. In [Input Tray:] select which trays to use, and then, in [Paper Size:] select the size of the paper that you want to load in each tray. Click [Update] to apply the setting for each tray. Click [Apply].

  • Page 60: Displaying The Printing Preferences Dialog Box

    3. Printing Documents Displaying the Printing Preferences Dialog Box To change the default settings of the printer driver, configure settings in the [Printing preferences] dialog box. To change the default settings of all applications, open the [Printing preferences] dialog box from the OS.
  • Page 61 Displaying the Printing Preferences Dialog Box In the [Select Printer] list, select the printer you want to use. Click [Preferences]. • Procedures for opening the [Printing preferences] dialog box vary depending on the application. For details, see the printer driver Help or the manuals provided with the application. Displaying the Printing preferences Dialog Box in an Application When Using OS X The following procedure is explained using OS X 10.11 as an example.

  • Page 62: Basic Operation Of Printing

    3. Printing Documents Basic Operation of Printing • Duplex printing is selected as the default setting. The following procedure explains how to perform basic printing. The procedure in this section is an example based on Windows 10 and PCL 6 driver. The actual procedure may vary depending on the operating system you are using.

  • Page 63: If A Paper Mismatch Occurs

    Basic Operation of Printing • You can specify which paper tray is selected first in [Paper Tray Priority] under [Tray Paper Settings] menu when the trays are automatically selected while you are printing. For details about [Tray Paper Settings], see page 82 "Tray Paper Settings Menu". •...

  • Page 64: Canceling A Print Job

    3. Printing Documents While the error message is displayed, press the [OK] key. DYG401 Canceling a Print Job You can cancel print jobs using either the machine's control panel or your computer, depending on the status of the job. Canceling a print job before printing has started Windows Double-click the printer icon on the task tray of your computer.
  • Page 65 Basic Operation of Printing Canceling a print job while printing Press the [Job Reset] key. DYG402...

  • Page 66: Printing Confidential Documents

    3. Printing Documents Printing Confidential Documents By the Locked Print function, you can password-protect print jobs. This means that your job is printed only after you enter the password using the machine's control panel. This function prevents unauthorized users from seeing sensitive documents at the machine. •...

  • Page 67: Printing A Locked Print File

    Printing Confidential Documents Within this time, you can print or delete the new Locked Print file. You can also print or delete an existing Locked Print file so that the new Locked Print file can be stored in the machine. Printing a Locked Print File When there is a Locked Print file stored in the printer, "Locked Print Job"...

  • Page 68: Printing With Mopria

    3. Printing Documents Printing with Mopria This machine supports Mopria. For more information about Mopria, please visit: http://mopria.org/how-to-print.

  • Page 69: Using Various Print Functions

    Using Various Print Functions Using Various Print Functions This section briefly describes various print functions that you can configure with the printer driver to make printouts appropriate for your purposes. Print Quality Functions Print quality and color tone can be adjusted to suit the print data. Some of the print quality settings you can configure are described below.

  • Page 70: Print Output Functions

    3. Printing Documents Print Output Functions You can specify the form of print outputs according to your purposes. This section briefly describes some of the settings that you can specify. Printing multiple sets of a document You can print multiple sets of the same document. Collating the output in document batches You can print complete sets of a multiple-page document one set at a time (P1, P2, P1, P2 ...).
  • Page 71 Using Various Print Functions Printing on custom size paper You can print using non-standard size paper by specifying the size of the paper as custom size. To specify the custom paper size, select [Custom Paper Size] from the [Document Size:] list, and then click the [Custom Paper Size...] button in the lower part of the dialog box to configure the paper size.
  • Page 72 3. Printing Documents...

  • Page 73: Configuring The Machine Using The Control Panel

    4. Configuring the Machine Using the Control Panel This chapter describes how to configure the machine using the control panel. Basic Operation If you want to configure the machine's system settings, press the [Menu] key. DYG337 Press the [ ] or [ ] key to select the settings you want to use. To confirm setting items and values displayed, press the [OK] key.

  • Page 74: Menu Chart

    4. Configuring the Machine Using the Control Panel Menu Chart This section lists the parameters included in each menu. For details about configuring the machine using Web Image Monitor, see page 94 "Using Web Image Monitor". • Some items might not appear depending on the model type or machine's configuration. •...

  • Page 75: Administrator Tools Menu

    Administrator Tools Menu Administrator Tools Menu Energy Saver Mode 1 The machine enters Energy Saver mode 1 if the machine has been idle for about 30 seconds. It takes less time to recover from Energy Saver mode 1 than from power-off state or Energy Saver mode 2, but power consumption is higher in Energy Saver mode 1 than in Energy Saver mode 2.
  • Page 76 4. Configuring the Machine Using the Control Panel • Language settings • Network settings Press the [OK] key to execute. Press the [Back] key to exit to the previous level of the menu tree without clearing the settings. • Reset Network Settings Resets the network settings to their defaults.

  • Page 77: Printer Features Menu

    Printer Features Menu Printer Features Menu List/Test Print Prints lists showing configurations on the machine. The lists will be printed using the tray set for [Printer] under [Paper Tray Priority] in [Tray Paper Settings] on A4 or Letter size paper. •...

  • Page 78: Pcl Menu

    4. Configuring the Machine Using the Control Panel • A4, 8 1/2 × 11, B5 JIS, B6 JIS, A5 LEF, A5 SEF, A6, 8 1/2 × 14, 8 1/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 16K, 8.11 × 13.3, 5 1/2 × 8 1/2, 4 1/8 × 9 1/2, 3 7/8 × 7 1/2, DL Env, C6 Env, C5 Duplex Sets the printer to print on both sides of paper according to the specified binding method.
  • Page 79 Printer Features Menu Font Number Specifies the ID of the default font you want to use between 0 and 89. Default: "0" Point Size Specifies the point size you want to use for the default font between 4.00 and 999.75 in 0.25 increments.

  • Page 80: Ps Menu

    4. Configuring the Machine Using the Control Panel Resolution Specifies the print resolution in dots per inch. Default: [600 × 600 dpi] • 600 × 600 dpi PS Menu PS Resolution Specifies the print resolution in dots per inch. Default: [600 × 600 dpi] •...

  • Page 81: System Settings Menu

    System Settings Menu System Settings Menu I/O Timeout • USB Specifies how many seconds the machine waits for print data, if the data is interrupted while it is being sent from the computer via USB. If the machine does not receive any more data within the time specified here, the machine only prints the data it has received.
  • Page 82 4. Configuring the Machine Using the Control Panel • On The same printer driver you have installed in your computer can be used with any machine other than the one originally used for installation, if the machine is of the same model.
  • Page 83 System Settings Menu Default: 0 for all parameters • Horiz.: Tray 1 Select this to adjust the tray 1 registration horizontally. • Vert.: Tray 1 Select this to adjust the tray 1 registration vertically. • Horiz.: Tray 2 Select this to adjust the tray 2 registration horizontally. •...

  • Page 84: Tray Paper Settings Menu

    4. Configuring the Machine Using the Control Panel Tray Paper Settings Menu Paper Type: Tray 1 Specifies the paper type for Tray 1. Default: [Plain Paper] • Thin Paper, Plain Paper, Thick Paper 1, Recycled Paper, Color Paper, Letterhead, Preprinted Paper, Prepunched Paper, Label Paper, Bond Paper, Cardstock, Thick Paper 2 Paper Type: Tray 2 Specifies the paper type for Tray 2.
  • Page 85 Tray Paper Settings Menu • A4, B5 JIS, A5 SEF, 8 1/2 × 14, 8 1/2 × 11, 8 1/2 × 13, 16K, Custom Size, 4 1/8 × 9 1/2, 3 7/8 × 7 1/2, C5 Env, C6 Env, DL Env, 5 1/2 × 8 1/2, B6 JIS, A6, A5 LEF, 8.5 × 13.4, 8.5 ×...

  • Page 86: Network Wizard

    4. Configuring the Machine Using the Control Panel Network Wizard You can enable wireless connections by following the wizard's instructions. For details, see Setup Guide.

  • Page 87: Network Settings Menu

    Network Settings Menu Network Settings Menu Wired (Ethernet) • MAC Address Displays the machine's MAC address. • Ethernet Speed Displays the current Ethernet speed setting. • 100Mbps Full Duplex • 100Mbps Half Duplex • 10Mbps Full Duplex • 10Mbps Half Duplex •...
  • Page 88 4. Configuring the Machine Using the Control Panel Displays the machine's MAC address. • Current Connection Displays detailed information about the connection, such as the SSID and the wireless signal strength. • Input SSID Input the SSID of the machine. •...
  • Page 89 Network Settings Menu Default: XXX.XXX.XXX.XXX The numbers represented by "X" vary according to your network environment. • Gateway Address Specifies the machine's default gateway address when DHCP is not used. Use this menu to check the current default gateway address when DHCP is used. Default: XXX.XXX.XXX.XXX The numbers represented by "X"...
  • Page 90 4. Configuring the Machine Using the Control Panel • Prefix Length Specifies the prefix length, using a value between 0 and 128. • Gateway Address Specifies the IPv6 address of the default gateway. Can contain up to 39 characters. • Stateless Address Displays the IPv6 stateless addresses obtained from a Router Advertisement •...

  • Page 91: List/Test Print Menu

    List/Test Print Menu List/Test Print Menu Printing the Configuration Page Press the [Menu] key. DYG337 The menu screen appears. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key. Press the [ ] or [ ] key to select [Configuration Page], and then press the [OK] key. The configuration page is printed.

  • Page 92: Types Of Lists/Reports

    4. Configuring the Machine Using the Control Panel XX/XX/20XX XX:XX BootLoader[V.X.XX],Firmware[VX.XX],Engine[X.XX] S/No.:XXXXXXXXXXX Configuration Page 1/2 Model Name Admin. Tools Tray Paper Settings XXXXXXXXXXXXXXXXXX Printer Features Network Wizard XXXXX Network Settings XXXXX System Settings XXX.XXX.XX.XX XXX.XXX.XX.XX XXX.XXX.XX.XX XXX.XXX.XX.XX DYG535 1. System Reference Displays the model name, machine ID, and firmware version.
  • Page 93 List/Test Print Menu • The lists will be printed using the tray set for [Paper Tray Priority] in paper input settings on A4 or Letter size paper. • The average printing pages per job is shown in [P/J Information (AVE)] under [Total Counter] on the maintenance page.

  • Page 94: Remote

    4. Configuring the Machine Using the Control Panel @Remote RC Gate Proxy Svr. Item Description Value RC Gate Proxy Specify whether to use a proxy server. • Off Svr. • On Default: [Off] Proxy Address Specify the proxy server address. Port Number Enter the port number for the proxy (1 to 65535)

  • Page 95: Configuring The Machine Using Utilities

    5. Configuring the Machine Using Utilities This chapter describes how to configure the machine using utilities. Available Setting Functions Using Web Image Monitor and Smart Organizing Monitor Use Web Image Monitor or Smart Organizing Monitor to change the configuration of the machine from a computer.

  • Page 96: Using Web Image Monitor

    5. Configuring the Machine Using Utilities Using Web Image Monitor • Some items might not appear, depending on the model type you are using. • Some items can also be configured using the control panel. Recommended web browsers • Internet Explorer 6 or later •...

  • Page 97: Displaying Top Page

    Displaying Top Page Displaying Top Page When you access the machine using Web Image Monitor, the top page appears in your browser's window. Launch the Web browser. In the Web browser's address bar, enter "http://(machine’s IP address)/" to access the machine.
  • Page 98 5. Configuring the Machine Using Utilities DYG345 1. Menu area Clicking a menu shows its contents in the main area. 2. Tab area Contains tabs for switching between information and settings you want to see or configure. 3. FAQs/Knowledge Base Provides answers to frequently asked questions and other useful information about using this machine.

  • Page 99: Changing The Interface Language

    Displaying Top Page • The FAQs (Frequently Asked Questions)/Knowledge Base are not available in certain languages. Changing the Interface Language Select the desired interface language from the [Language] list. Installing the Help Source File Follow the procedure below to install the help. Copy the [WIMHELP] folder on the CD-ROM to your computer's hard drive.

  • Page 100: Checking The System Information

    5. Configuring the Machine Using Utilities Checking the System Information Click [Home] to display the main page of Web Image Monitor. You can check the current system information on this page. This page contains three tabs: [Status], [Counter], and [Machine Information]. Status Tab Item Description...

  • Page 101: Counter Tab

    Checking the System Information Counter Tab Print Counter Item Description Page Total Shows the total number of all prints from the machine: Pages printed using the printer, copy, and fax functions (when using the touch panel model) Pages printed using the printer and copy functions (when using four-line LCD panel model) Lists/Reports printed from the Print List/Report menu Lists/Reports printed from the List/Test Print menu under Printer Features...

  • Page 102: Configuring The System Settings

    5. Configuring the Machine Using Utilities Configuring the System Settings Click [System Settings] to display the page for configuring the system settings. This page contains the following tabs: [Tray Paper Settings], [Supply End Option] and [Interface]. Tray Paper Settings Tab Tray 1 Item Description...
  • Page 103 Configuring the System Settings Item Description Paper Size Select the paper size for the bypass tray from the following: A4, B5 JIS, A5 (148 × 210 mm), A5 (210 × 148 mm), B6 JIS, A6, 8 1/2 × 14, 8 1/2 × 11, 5 1/2 × 8 1/2, 8.5 × 13, 16K (195 × 267 mm), Com10 (104.8 ×...
  • Page 104 5. Configuring the Machine Using Utilities Bypass Tray Setting Priority Item Description Bypass Tray Setting Select how print jobs using the bypass tray are handled. Priority • System Settings The paper settings configured on the machine's control panel are applied to all print jobs. An error occurs when the paper settings specified by the printer driver or the print command do not match the machine's settings.

  • Page 105: Interface Tab

    Configuring the System Settings Interface Tab Interface Item Description Fixed USB Port Specifies whether the same printer can be used for multiple machines or not under USB connection. If this setting is enabled, the same printer driver you have installed in your computer can be used with any machine other than the one originally used for installation, if the machine is of the same model.

  • Page 106: Configuring The Network Settings

    5. Configuring the Machine Using Utilities Configuring the Network Settings Click [Network Settings] to display the page for configuring the network settings. This page contains the following tabs: [Network Status], [IPv6 Configuration], [Network Application], [DNS], [Auto E-mail Notification], [SNMP], [SMTP], [POP3], and [Wireless]. •...

  • Page 107: Ipv6 Configuration Tab

    Configuring the Network Settings IPv6 Configuration Tab IPv6 Item Description IPv6 Select whether to enable or disable IPv6. You cannot disable IPv6 using Web Image Monitor if the machine is currently in use in an IPv6 environment. In this case, use the control panel to disable [IPv6] under network settings.

  • Page 108: Dns Tab

    5. Configuring the Machine Using Utilities Network Print Setting Item Description Select to enable network printing using Internet Print Protocol (via TCP port 631/80). Select to enable network printing using an embedded FTP server in the machine (via TCP port 20/21). Select to enable network raw printing.

  • Page 109: Auto E-Mail Notification Tab

    Configuring the Network Settings Item Description IPv6 DNS Method Select whether to specify the domain server manually or have the machine obtain its DNS information automatically. When set to [Auto-Obtain (DHCP)], [Primary IPv6 DNS Server], [Secondary IPv6 DNS Server], and [IPv6 Domain Name] below become unavailable.

  • Page 110: Snmp Tab

    5. Configuring the Machine Using Utilities Item Description Replace Print Cartridge Select to send an alert e-mail to the specified address if toner runs out. Cover Open Select to send an alert e-mail to the specified address if a cover is open. SNMP Tab SNMP Item...

  • Page 111: Smtp Tab

    Configuring the Network Settings Item Description Contact Enter the contact information of the machine. The contact information entered here is displayed on the main page. Can contain up to 64 characters. SMTP Tab SMTP Item Description Primary SMTP Server Enter the IP address or host name of the SMTP/POP3 server. Can contain up to 64 characters.

  • Page 112: Pop3 Tab

    5. Configuring the Machine Using Utilities POP3 Tab POP3 Settings Item Description POP3 Server Enter the IP address or host name of the POP3 server for e-mail reception. The POP3 server specified here will be used for [POP before SMTP]. Can contain up to 64 characters.
  • Page 113 Configuring the Network Settings Wireless LAN Settings Item Description SSID Enter the SSID of the access point. The SSID can contain up to 32 characters. When you click [Scan List], a list of available access points is displayed. You can select the SSID from the list. Communication Mode [Infrastructure] is selected by default.

  • Page 114: Google Cloud Tab

    5. Configuring the Machine Using Utilities Wi-Fi Direct Settings Item Description Wi-Fi Direct Type Select 2.4 GHz or 5 GHz as the wireless LAN frequency. SSID Enter the SSID name. The SSID can contain up to 32 characters. WPA Passphrase Enter the passphrase for Wi-Fi Direct connection.

  • Page 115: Certificate Tab

    Configuring the Network Settings Item Description Printer Name Input the machine name. The name can have up to 32 characters. The "product name XXX" (XXX is the last three bytes of the Ethernet Mac address) has already been entered by default. Location Input the location of the machine.
  • Page 116 5. Configuring the Machine Using Utilities Item Description Import Certificate and Select this item to install the certificate created by the machine. Private Key You can use certificates that are in the following formats: • PEM • PKCS12 Export Certificate Select this item to back-up the certificate installed on the machine.
  • Page 117 Configuring the Network Settings Item Description Organization Enter the name of the organization requesting the certificate (company or (Optional) group name). The name can have up to 32 characters. Organizational Unit Enter the name of the department requesting the certificate (company or (Optional) group name).

  • Page 118: Configuring The Ipsec Settings

    5. Configuring the Machine Using Utilities Configuring the IPsec Settings Click [IPsec Settings] to display the page for configuring the IPsec settings. This page contains the following tabs: [IPsec Global Settings] and [IPsec Policy List]. • This function is available only when an administrator password is specified. IPsec Global Settings Tab Item Description...
  • Page 119 Configuring the IPsec Settings Item Description Status Displays the status of the IPsec policy as "Active" or "Inactive". To configure IPsec policies, select the desired IPsec policy, and then click [Change] to open the "IPsec Policy Settings" page. The following settings can be made on the "IPsec Policy Settings" page. IP Policy Settings Item Description...
  • Page 120 5. Configuring the Machine Using Utilities IPsec Settings Item Description Encapsulation Type Specify the encapsulation type from the following: • [Transport]: Select this mode to secure only the payload section of each IP packet when communicating with IPsec compliant devices. •...
  • Page 121 Configuring the IPsec Settings Item Description Key Perfect Forward Select whether to enable or disable PFS (Perfect Forward Secrecy). Secrecy IKE Settings Item Description IKE Version Displays the IKE version. Encryption Algorithm Specify the encryption algorithm from the following: [DES], [3DES], [AES-128], [AES-192], [AES-256] Authentication Specify the authentication algorithm from the following: Algorithm...

  • Page 122: Printing Lists/Reports

    5. Configuring the Machine Using Utilities Printing Lists/Reports Click [Print List/Report] to display the page for printing reports. Then, select an item and click [Print] to print out information for that item. Print List/Report Item Description Configuration Page Prints general information about the machine and its current configuration. Test Page Prints a test page for checking the printing condition.

  • Page 123: Configuring The Administrator Settings

    Configuring the Administrator Settings Configuring the Administrator Settings Click [Administrator Tools] to display the page for configuring the administrator settings. This page contains the following tabs: [Administrator], [Reset Settings], [Backup Setting], [Restore Setting], [Help Source File Setting], [Energy Saver Mode], and [PCL6 Mode]. Administrator Tab Administrator Settings Item...

  • Page 124: Restore Setting Tab

    5. Configuring the Machine Using Utilities Backup Setting Item Description Back up Network Backs up settings configured under the [Network Settings] and Settings [Administrator Tools]. Back up Menu Settings Backs up settings that are not related to the network. Back up IPsec Settings Backs up the IPsec settings to a file.

  • Page 125: Help Source File Setting Tab

    Configuring the Administrator Settings • If the settings are not restored successfully, an error message appears. Try again to restore the file completely. Help Source File Setting Tab Help Source File Setting Item Description Help Source File Enter the help source file path. Energy Saver Mode Tab Energy Saver Mode Item...

  • Page 126: Pcl6 Mode

    5. Configuring the Machine Using Utilities PCL6 Mode PCL6 Mode Item Description PCL6 Mode Set this to [Universal] when using the Universal Driver and to [SP 330/2300/3700/3710] when using the normal driver.

  • Page 127: Using Smart Organizing Monitor

    Using Smart Organizing Monitor Using Smart Organizing Monitor The state and status information of the machine can be checked using Smart Organizing Monitor. Displaying the Smart Organizing Monitor Dialog On the [Start] menu, click [SP 330_3710_Series_Software Utilities]. Click [Smart Organizing Monitor for SP 330 3710 Series]. If the machine you are using is not selected, click [Connect Printer], and then do one of the following: •...

  • Page 128: Configuring The Machine Settings

    5. Configuring the Machine Using Utilities 2. Tab area • Status tab • Printer Name • Print Cartridge Displays the following messages to indicate remaining toner levels: Remaining Level 2 to 5, "Almost Empty" and "Empty". • Input Tray You can check the following information about the input trays. [Input Tray], [Status], [Paper Size], [Paper Type] Displays the type of the paper loaded into each input tray.
  • Page 129 Using Smart Organizing Monitor If the machine you are using is not selected, click [Connect Printer], and then do one of the following: • Select the machine's model. • Enter the IP address of the machine manually. • Click [Search Network Printer] to search the machine via the network. Click [OK].

  • Page 130: Printing The Configuration Page

    5. Configuring the Machine Using Utilities • The following operations are possible on these tabs: • Checking the printer name, active protocol, and other printer information • Making interface settings, including the timeout setting and protocol settings • Checking or making TCP/IP settings •...

  • Page 131: Types Of Lists/Reports

    Using Smart Organizing Monitor XX/XX/20XX XX:XX BootLoader[V.X.XX],Firmware[VX.XX],Engine[X.XX] S/No.:XXXXXXXXXXX Configuration Page 1/2 Model Name Admin. Tools Tray Paper Settings XXXXXXXXXXXXXXXXXX Printer Features Network Wizard XXXXX Network Settings XXXXX System Settings XXX.XXX.XX.XX XXX.XXX.XX.XX XXX.XXX.XX.XX XXX.XXX.XX.XX DYG535 1. System Reference Displays the model name, machine ID, and firmware version. 2.
  • Page 132 5. Configuring the Machine Using Utilities TX/RX Standby Files Prints a list of fax jobs remaining in the machine's memory to be printed, sent, or forwarded. Quick Dial Dest. Prints a list of scan and fax Quick Dial entries. Fax Speed Dial Dest. Prints a list of Speed Dial entries.

  • Page 133: Maintaining The Machine

    6. Maintaining the Machine This chapter describes how to replace supplies and how to clean the machine. Replacing the Print Cartridge • Store print cartridge in a cool dark place. • Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity.
  • Page 134 6. Maintaining the Machine DYG266 Messages on the screen • Replace the print cartridge when "Replacement Required: Print Cartridge" appears on the screen. • Prepare a new print cartridge when "Replace Required Soon: Print Cartridge" appears on the screen. If paper is loaded in the bypass tray, remove the paper and close the bypass tray. Push the side button to open the front cover, and then slowly lower it.
  • Page 135 Replacing the Print Cartridge • Place the old print cartridge on paper or similar material to avoid dirtying your workspace. Take the new print cartridge out of the box. DYG271 Take the print cartridge out of the plastic bag. DYG272 Hold the print cartridge and shake it from side to side five or six times.
  • Page 136 6. Maintaining the Machine Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place. DYG275 Carefully push up the front cover until it closes. Be careful not to trap your fingers. After closing the front cover, wait until the print cartridge is ready to use.

  • Page 137: Cautions When Cleaning

    Cautions When Cleaning Cautions When Cleaning Clean the machine periodically to maintain high print quality. Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.

  • Page 138: Cleaning The Friction Pad And Paper Feed Roller

    6. Maintaining the Machine Cleaning the Friction Pad and Paper Feed Roller If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the friction pad and paper feed roller as follows: •...
  • Page 139 Cleaning the Friction Pad and Paper Feed Roller Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove the moisture. DYG279 Reload the removed paper into the tray, and then push the tray carefully into the machine until it clicks into place.

  • Page 140: Moving And Transporting The Machine

    6. Maintaining the Machine Moving and Transporting the Machine This section provides cautions that you must follow when moving the machine both short and long distances. Repack the machine in its original packing materials when moving it over a long distance. •...

  • Page 141: Disposal

    Moving and Transporting the Machine Lift the machine using the inset grips on both sides of the machine, and then move it horizontally to the place where you want to use it. DYH001 If you have removed Tray 2, reinstall it. •...
  • Page 142 6. Maintaining the Machine...

  • Page 143: Troubleshooting

    7. Troubleshooting This chapter provides solutions for error messages and other problems. Error and Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. Status messages Message Explanation...
  • Page 144 7. Troubleshooting Message Explanation Recommended Action Cover Open The top or front cover is open. Open and then close the top or front cover. Update Firmware Unknown Controller FW could not be Turn off the main power, turn it Error downloaded.
  • Page 145 Error and Status Messages on the Control Panel Message Explanation Recommended Action Misfeed: Dup. Unit There is a paper jam in the Remove the misfed paper. duplex unit. See page 147 "Removing Printing Jams". Internal Misfeed There is a paper jam in the fusing unit.

  • Page 146: Panel Indicator

    7. Troubleshooting Panel Indicator The following table explains the meaning of the various indicator patterns that the printer alerts to users about its conditions. Indicator patterns Cause The Alert indicator is lit. The printer cannot be used normally. Check the error on the control panel.

  • Page 147: Error And Status Messages Appear On Smart Organizing Monitor

    Error and Status Messages Appear on Smart Organizing Monitor Error and Status Messages Appear on Smart Organizing Monitor Message Causes Solutions No Response from • The power cable of the • Check the printer power cord. I/O Device machine is not plugged in. •...
  • Page 148 7. Troubleshooting Message Causes Solutions Paper Type The paper type specified on the For details about changing the paper type Mismatch machine and the type specified setting of the machine, see page 25 in the printer driver do not "Paper Specifications and Adding Paper". Paper of the selected match.

  • Page 149: Removing Paper Jams

    Removing Paper Jams Removing Paper Jams If a paper jam occurs, one of the following messages appears on the control panel: Message Reference title Internal Misfeed See page 148 "Removing jammed paper from Tray 1". Misfeed: Tray 1 Misfeed: Tray 2 Misfeed: BypassTray See page 150 "Removing jammed paper from the bypass tray".
  • Page 150 7. Troubleshooting Removing jammed paper from Tray 1 If "Internal Misfeed", "Misfeed: Tray 1", or "Misfeed: Tray 2" appears on the display, follow the procedure below to remove it. The following example explains the removing procedure for the standard paper tray (Tray 1). The same procedure applies to remove jammed paper from Tray 2.
  • Page 151 Removing Paper Jams Hold the center of the print cartridge and carefully raise it slightly and then pull it out horizontally. DYG270 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak. • Place the print cartridge on paper or similar material to avoid dirtying your workspace. Lifting the guide plate, remove the jammed paper carefully.
  • Page 152 7. Troubleshooting • When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared. Removing jammed paper from the bypass tray If "Misfeed: BypassTray" appears on the display, follow the procedure below to remove it. If paper is jammed in the bypass tray input area, remove the jammed paper carefully.
  • Page 153 Removing Paper Jams Hold the center of the print cartridge and carefully raise it slightly and then pull it out horizontally. DYG270 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak. • Place the print cartridge on paper or similar material to avoid dirtying your workspace. Lift the A lever, and then remove the jammed paper carefully.
  • Page 154 7. Troubleshooting • When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared. Removing jammed paper from the standard tray or duplex unit If "Misfeed: Main Tray" or "Misfeed: Dup. Unit" appears on the display, follow the procedure below to remove it.
  • Page 155 Removing Paper Jams Remove the jammed paper carefully. DYG301 Lift the Z lever. DYG532 Remove the jammed paper carefully. DYG533...
  • Page 156 7. Troubleshooting Close the rear cover. DYG256 Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it carefully. DYG289 Pull tray 1 out completely with both hands. DYG305 Place the tray on a flat surface. Push the lever.
  • Page 157 Removing Paper Jams DYG307 If there is jammed paper, carefully remove it. DYG309 With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops. DYG311 If paper is loaded in the bypass tray, remove the paper and close the bypass tray.
  • Page 158 7. Troubleshooting Push the side button to open the front cover, and then carefully lower it. DYG268 Hold the center of the print cartridge and carefully raise it slightly and then pull it out horizontally. DYG270 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak. •...
  • Page 159 Removing Paper Jams Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place. DYG275 Using both hands, carefully push up the front cover until it closes. •...

  • Page 160: When You Cannot Print Test Page

    7. Troubleshooting When You Cannot Print Test Page Possible cause Solution The power cord, a USB cable, or a Make sure that the power cord, USB cable, and network network cable is not connected cable are connected correctly. Also confirm that they are not correctly.

  • Page 161: Paper Feed Problems

    Paper Feed Problems Paper Feed Problems If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper. Problem Solution Paper does not feed smoothly. • Use supported types of paper. See page 42 "Supported Paper".
  • Page 162 7. Troubleshooting Problem Solution Multiple sheets of paper are fed at • Fan the paper well before loading. Also make sure that one time. the edges are even by tapping the stack on a flat surface such as a desk. •...
  • Page 163 Paper Feed Problems Problem Solution The printed paper does not stack • The machine cannot detect the paper that is on the output neatly. tray, so make sure that the stack of paper that is output does not exceed the capacity of the output tray. •...

  • Page 164: Print Quality Problems

    7. Troubleshooting Print Quality Problems Checking the Condition of the Machine If there is a problem with the quality of printing, first check the condition of the machine. Possible Cause Solution There is a problem with the Make sure that the machine is on a level surface. Place the machine's location.

  • Page 165: Checking The Printer Driver Settings

    Print Quality Problems Checking the Printer Driver Settings Problem Solution The printed image is smudged. PCL 5e/6 On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list. In the "Paper Type:" list, select a proper paper type. PostScript 3 On the printer driver's [Paper/Quality] tab, select [Bypass Tray] in the "Paper Source"...
  • Page 166 7. Troubleshooting Problem Solution Fine lines are fuzzy, of inconsistent Change the dithering settings on the printer driver. For details thickness, or do not appear. about the dithering settings, see the printer driver Help. If the problem persists, specify the settings of the application in which the image was created to change the thickness of the lines.

  • Page 167: Printer Problems

    Printer Problems Printer Problems This section describes printing problems and possible solutions. When You Cannot Print Properly Problem Solution An error occurs. If an error occurs when printing, change the computer or printer driver settings. • Check the printer icon name does not exceed 32 alphanumeric characters.
  • Page 168 7. Troubleshooting Problem Solution There is a considerable delay • Processing time depends on data volume. High volume between the print start command data, such as graphics-heavy documents, take longer to and actual printing. be processed. • To speed up printing, reduce the printing resolution using the printer driver.

  • Page 169: When You Cannot Print Clearly

    Printer Problems Problem Solution Images are cut off, or excess pages If you are using paper whose size is smaller than the paper are printed. size selected in the application, use the same size paper selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print.
  • Page 170 7. Troubleshooting Problem Solution Horizontal lines appear on the • Impact can cause lines to appear on printed paper and printed paper. other malfunctions. Protect the printer from impact at all times, especially while it is printing. • If lines appear on prints, turn the printer off, wait a few moments, and then turn it back on again.

  • Page 171: When Paper Is Not Fed Or Ejected Properly

    Printer Problems Problem Solution Fine dot patterns do not print. Only when using PostScript 3 Change the [Dithering] setting in the printer driver's dialog box. See the printer driver Help. If rubbed with your finger, the print The setting of the paper may not be correct. For example, smears.

  • Page 172: Other Printing Problems

    7. Troubleshooting Other Printing Problems Problem Solution The toner has run out and printing When the "Continue printing?" message appears on the has stopped. control panel, pressing the [OK] key allows you to print a few more pages, but the print quality of those pages may be lower.

  • Page 173: Common Problems

    Common Problems Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution The machine does not turn on. The power cord is not • Make sure that the power connected properly.
  • Page 174 7. Troubleshooting Problem Possible cause Solution Cannot connect to wireless A wireless LAN option is not Wi-Fi Direct connection and LAN. installed on the machine. wireless LAN connection are enabled if a wireless LAN option is installed on the machine. Turn off the machine, and insert a wireless LAN option into the USB port for the wireless LAN...

  • Page 175: Configuring Network Settings Using Os

    8. Configuring Network Settings Using OS X This chapter describes how to connect the machine to the network and specify the network settings using OS X. Configurations differ according to the communication environment of your system. Installing the Printer Driver The following procedure is explained using OS X 10.11 as an example.

  • Page 176: Installing Smart Organizing Monitor

    8. Configuring Network Settings Using OS X Installing Smart Organizing Monitor The following procedure is explained using OS X 10.11 as an example. Turn on your computer. Insert the provided CD-ROM into the CD-ROM drive of the computer. If your computer does not have a CD-ROM drive, download a setup file from our website. Double-click the [macOS] folder.

  • Page 177: Connecting The Machine To A Wired Network

    Connecting the Machine to a Wired Network Connecting the Machine to a Wired Network The following procedure is explained using OS X 10.11 as an example. Using a USB Cable Turn on your computer. Connect the machine and the computer with a USB cable. Insert the provided CD-ROM into the CD-ROM drive of the computer.
  • Page 178 8. Configuring Network Settings Using OS X Insert the provided CD-ROM into the CD-ROM drive of the computer. If your computer does not have a CD-ROM drive, download a setup file from our website. Double-click the [macOS] folder. Double-click the folder of driver you want to install. Double-click the package file icon.

  • Page 179: Connecting The Machine To A Wireless Network

    Connecting the Machine to a Wireless Network Connecting the Machine to a Wireless Network • To use wireless network, the wireless LAN option needs to be installed to the machine. There are four methods for connecting the machine to a wireless network: •...

  • Page 180: Using The Wps Button

    8. Configuring Network Settings Using OS X As the passphrase, you can enter either 8 to 63 ASCII characters (0x20-0x7e) or 64 hexadecimal digits (0-9, A-F, a-f). Press the [OK] key. After connecting to the network, the menu screen is displayed. Check the result.

  • Page 181: Using A Pin Code

    Connecting the Machine to a Wireless Network Press the [ ] or [ ] button to select [Yes], and then press the [OK] key. Press the WPS button on the router (access point) within two minutes. For details about how to use the WPS button, refer to the manuals for the router (access point). Check the result.
  • Page 182 8. Configuring Network Settings Using OS X Check the PIN code. Write down the PIN code in case you might forget it. Enter the machine’s PIN code (8 digits) on the router (access point)’s web page (The web page accessed in Step 2). Execute WPS (PIN system) from the router (access point)’s web page.

  • Page 183: Appendix

    9. Appendix This chapter describes the machine specifications and consumables. Transmission Using IPsec For securer communications, this machine supports the IPsec protocol. When applied, IPsec encrypts data packets at the network layer using shared key encryption. The machine uses encryption key exchange to create a shared key for both sender and receiver.

  • Page 184: Security Association

    9. Appendix AH Protocol The AH protocol provides secure transmission through authentication of packets only, including headers. • For successful authentication, the sender and receiver must specify the same authentication algorithm and authentication key. The authentication algorithm and authentication key are specified automatically.

  • Page 185: Encryption Key Exchange Settings Configuration Flow

    Transmission Using IPsec Encryption Key Exchange Settings Configuration Flow This section explains the procedure for specifying encryption key exchange settings. Machine 1. Set the same IPsec settings as the machine on 1. Set the IPsec settings on Web Image Monitor. 2.

  • Page 186: Specifying Ipsec Settings On The Computer

    9. Appendix Specifying IPsec Settings on the Computer Specify exactly the same settings for IPsec SA settings on your computer as are specified for the IPsec Settings on the machine. Setting methods differ according to the computer's operating system. The following procedure is based on Windows 10 in an IPv4 environment as an example.
  • Page 187 Transmission Using IPsec Select "My IP Address" in "Source address", and then click [Next]. Select "A specific IP Address or Subnet" in "Destination address", enter the machine's IP address, and then click [Next]. For the IPsec protocol type, select "Any", and then click [Next]. Click [Finish], and then click [OK].

  • Page 188: Enabling And Disabling Ipsec Using The Control Panel

    9. Appendix Enabling and Disabling IPsec Using the Control Panel • [IPsec] is displayed when a password is set in [Admin. Tools Lock]. For details about [Admin. Tools Lock], see page 73 "Administrator Tools Menu". Press the [Menu] key. Press the [ ] or [ ] key to select [Admin. Tools], and then press the [OK] key. Press the [Menu] key to enter the character-selection mode, and select a character of the password using the [ ], [ ], [ ], or [ ] key, and press the [OK] key.

  • Page 189: Notes About The Toner

    Notes About the Toner Notes About the Toner • Proper operation cannot be guaranteed if any third-party toner is used. • Depending on printing conditions, there are cases where the printer cannot print the number of sheets indicated in the specifications. •...

  • Page 190: Specifications Of The Machine

    9. Appendix Specifications of the Machine This section lists the machine's specifications. • We have obtained each author's permission for the use of applications including open-source software applications. For details about the copyright information for these software applications, see "OSS.pdf" on the CD-ROM supplied with the machine. General Function Specifications Item Description...
  • Page 191 Specifications of the Machine Item Description Power consumption • Maximum The power level when the main switch 960 W is turned off and the power cord is • Ready plugged into an outlet: 1 W or less 63.8 W • During printing 512 W Power consumption •...

  • Page 192: Printer Function Specifications

    9. Appendix Printer Function Specifications Item Description Printing speed 32 pages per minute (A4), 34 pages per minute (Letter) Resolution 600 × 600 dpi (maximum: 1200 × 1200 dpi) First print speed 7.5 seconds or less Interface • Ethernet (10BASE-T, 100BASE-TX) •...

  • Page 193: Consumables

    • When you first use this machine, use the print cartridges packaged with the machine. • The supplied print cartridges are good for approximately 1,000 pages (SP 330DN), or 7,000 pages (SP 3710DN).

  • Page 194: Information For This Machine

    9. Appendix Information for This Machine User Information on Electrical & Electronic Equipment (mainly Europe and Asia) Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling.

  • Page 195: Note For The Battery And/Or Accumulator Symbol (For Eu Countries Only)

    Toner and ink cartridge return program Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with local regulations. For details about the return program, please refer to the Web page below or consult your service person. https://www.ricoh-return.com/...

  • Page 196: Notice To Nfc Users (Mainly Europe)

    Declaration of Conformity Notice to Users in EEA Countries This product complies with the essential requirements and provisions of Directive 2014/53/EU. The CE Declaration of Conformity is available by accessing the URL: http://www.ricoh.com/products/ ce_doc2/ and selecting the product applicable. Operating frequency: 13.56 MHz dBµA/m...

  • Page 197: Notes To Users In The United States Of America

    Information for This Machine Notes to users in the United States of America Part 15 of the FCC Rules Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 198: Energy Star Program

    9. Appendix ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® The ENERGY STAR Program Requirements for Imaging Equipment encourage energy conservation by promoting energy efficient computers and other office equipment. The program backs the development and dissemination of products that feature energy saving functions.
  • Page 199 Information for This Machine Specifications Energy Saver mode 1 Power Consumption 44.8 W 45.2 W Default Time 30 seconds Recovery Time 7.56 seconds 7.59 seconds Energy Saver mode 2 Power Consumption 0.711 W 0.655 W Default Time 30 seconds Recovery Time 10.02 seconds 10.01 seconds Duplex Function...

  • Page 200: Trademarks

    9. Appendix Trademarks Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Android and Google Play are trademarks or registered trademarks of Google Inc. OS X, TrueType, App Store, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 201 Trademarks ® ® Microsoft Windows 7 Starter ® ® Microsoft Windows 7 Home Premium ® ® Microsoft Windows 7 Professional ® ® Microsoft Windows 7 Ultimate ® ® Microsoft Windows 7 Enterprise • The product names of Windows 8.1 are as follows: ®...
  • Page 202 9. Appendix ® ® Microsoft Windows Server 2012 Standard ® ® Microsoft Windows Server 2012 Datacenter • The product names of Windows Server 2012 R2 are as follows: ® ® Microsoft Windows Server 2012 R2 Foundation ® ® Microsoft Windows Server 2012 R2 Essentials ®...

  • Page 203: Index

    INDEX @Remote..............E-mail notification 1..........E-mail notification 2..........Encryption............Admin. Tools Menu..........Encryption key exchange........Administrator password........Energy saver mode........123, 196 Administrator settings.......... Error messages............ Attaching Paper Feed Unit TK1220....Extending tray 1............ Authentication............Exterior..............Auto e-mail notification settings......General status.............
  • Page 204 mDNS setting............Combine................Menu chart............. Duplex................Printing on envelopes............Messages............. Specifications..............Model-specific information........Print area..............Moving..............Print cartridge..........131, 191 Print counter............Print functions............Network application........... Print output functions..........Network print setting........... Print quality functions..........Network settings..........Printer Features............Network Settings Menu........Priority Tray............
  • Page 205 Tray Paper Settings Menu........Troubleshooting........... Error and status messages appear on Smart Organizing Monitor................158, 159, 162, 165, 171 Other problems....Web Image Monitor..........What you can do with this machine Printer function..............Wireless LAN settings......... 110, 127 Wireless settings..........
  • Page 206 MEMO M0C3-8504B...
  • Page 207 © 2018...
  • Page 208 M0C3-8504B...

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