Troubleshooting List - Barco ClickShare CS-100 Installation Manual

Troubleshooting

8.1 Troubleshooting list

Problem solving
Locate the problem you are experiencing in the table below and apply the solution.
Problem
Quality of the image on the
meeting room display is not
satisfactory
Users have a bad wireless
connection. The connection from
the Button to the Base Unit keeps
falling away.
Configurator is not accessible
Users do not get a ClickShare
drive when inserting the Button in
their laptop.
Low video performance
84 R5900022-09 ClickShare CS-100
Cause
The quality or length of the cable
between the Base Unit and the
display or the connection between
these two.
Wireless congestion
Low signal strength
Browser
No connection
• No automatic refresh of drives
• Windows tries to assign the
ClickShare drive to an already
reserved drive letter
Bad connection at USB port on the
laptop
• Some types of USB devices
might be blocked as a
company policy.
• USB port settings on the laptop
might limit the usage of high
power USB devices when on
battery power.
Laptop performance
Wireless connectivity
Solution
• Replace the cable.
• Use another cable.
• Use a WiFi scanner to find a
free wireless channel and
select it via the web interface.
You can use commercial as
well as free online tools such
as inSSIDer or Xirrus for this.
• Put the Base Unit closer to the
meeting room table.
• Remove or limit as much as
possible all obstructions
between the Buttons and the
Base Unit.
• Use another browser (version).
• Check the browser settings.
• There are three methods to
access the web interface.
Refer to the corresponding
chapter of the documentation.
• Check the proxy settings
• Refresh your view on the
laptop.
• Use Microsoft Windows Disk
Management to assign it to a
free drive letter.
• Reconnect to the USB port.
• Try another USB port.
• Reboot the laptop.
If possible, change the USB port
policy on the laptop.
• Lower the screen resolution of
the laptop.
• Disable the hardware
acceleration for video.
• Use only a part of the display
to show the video.
• Right click ClickShare icon in
system tray and click on
Capture mode to toggle the
current setting..
See "Users have bad connectivity"