Contacting Your Administrator (Technical Support); Date Code (Right) / Technical Code (Left); Software Version; Phone Auto Test - Alcatel-Lucent 8029s User Manual

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7.19 Contacting your administrator (Technical support)

If necessary you may need to contact your administrator.
Before contacting your administrator, make sure you have information such as your phone's codes and
software version to hand.

7.19.1 Date code (right) / Technical code (left)

The codes are located under the backshell of the phone. This label is an example and does not
represent the one placed on your phone.

7.19.2 Software version

The software version can be viewed on the phone by following this path:
•
Reach the 'Menu' page.
•
Settings Options Version

7.20 Phone auto test

The auto test of the phone is a quick hardware test of the sound, the display and the LEDs. It lets the
user do the first tests directly from the desktop.
•
The phone is switched on and connected.
•
Reach the 'Menu' page.
•
Settings Options Phone test
•
Auto test has started.
•
To stop the auto test.
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Date code (right)
Technical code (left)
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