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Summary of Contents for Alcatel-Lucent 8068
- Page 1 Alcatel-Lucent OmniPCX Office Rich Communication Edition 8068 Premium Deskphone 8039 Premium Deskphone 8038 Premium Deskphone 8029 Premium Deskphone 8028 Premium Deskphone User Manual R100 8AL90894ENAAed02 R100-1416...
- Page 2 Thank you for choosing an Alcatel-Lucent phone. This model offers enhanced ergonomical features for more effective communication. This document describes the services offered by the following sets: Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068 BT) · Alcatel-Lucent 8068 Premium Deskphone ·...
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Page 3: Table Of Contents
1 GETTING TO KNOW YOUR TELEPHONE 1.1 8068 BLUETOOTH® / 8068 PREMIUM DESKPHONE 1.2 8038/8039 PREMIUM DESKPHONE 1.3 8028/8029 PREMIUM DESKPHONE 1.4 CONNECTIVITIES 1.5 WELCOME SCREENS 1.6 NAVIGATION 1.7 STATUS ICONS / CALL ICONS 1.8 PERMANENT FEATURES KEYS 1.9 ALPHABETIC KEYBOARD 1.10 ADD-ON MODULE... - Page 4 “MEET ME “ CONFERENCE 4.1 INITIATE A “MEET ME “ CONFERENCE 4.2 JOIN A “MEET ME “ CONFERENCE 5 SHARING 5.1 RECEIVING SUPERVISED CALL RINGING 5.2 ANSWERING THE GENERAL BELL 5.3 MANAGER/ASSISTANT FILTERING 5.4 CALL PICK-UP 5.5 OUTSIDE CALLS TO THE OPERATOR WILL RING ON YOUR TELEPHONE AND YOU CAN ANSWER THE CALL: 26 5.6 HUNTING GROUPS 5.7 CALLING AN INTERNAL CALLER ON HIS/HER PAGER 5.8 ANSWERING A CALL ON YOUR PAGER...
- Page 5 7 MANAGING YOUR CHARGES 7.1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 7.2 FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL 8 PROGRAMMING YOUR TELEPHONE 8.1 INITIALIZING YOUR VOICE MAILBOX 8.2 CUSTOMIZING YOUR VOICE GREETING 8.3 MODIFYING YOUR PERSONAL CODE 8.4 ADJUSTING THE AUDIO FUNCTIONS 8.5 ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039 PREMIUM DESKPHONE)
- Page 6 9 ACD: AGENT SET / SUPERVISOR STATION 9.1 AGENT SET 9.2 OPEN AN AGENT SESSION (LOGIN) – AGENT SET 9.3 ACD APPLICATION WELCOME SCREEN – AGENT SET 9.4 THE FOUR OPERATING STATUSES OF THE AGENT SET 9.5 CHANGING THE OPERATING STATUS OF THE SET – AGENT SET 9.6 MODIFYING YOUR PERSONAL CODE –...
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Page 7: Getting To Know Your Telephone
1 Getting to know your telephone 1.1 8068 Bluetooth® / 8068 Premium Deskphone A Bluetooth® handset for Flashing blue: incoming call Arrival of a new call · optimized Flashing orange: alarm · communication . A wired handset is also available and Color screen ·... -
Page 8: 8028/8029 Premium Deskphone
An adjustable and stable foot 1.4 Connectivities Description of the connectors 8029 / 8039 8068 / 8038 / 8028 1 RJ 11 connector for external ringer and Add-on module connector (SATA type). audio active envelop indicator 1 RJ 11 connector for external ringer Add-on module connector (SATA type). -
Page 9: Welcome Screens
The selected page is highlighted. o Menu o Perso o Info 8068 8038/8039 8028/8029 Menu page: · Contains all features and applications accessible by pressing the label of the desired feature or... -
Page 10: Navigation
1.6 Navigation OK key: Used to validate your choices and options while programming or configuring Left-right navigator: Used to move from one page to another and display information about current calls (call in progress, calls on hold, incoming call). Up-down navigator: Used to scroll through the content of a page Back/Exit key Use this key to go back to the previous step... -
Page 11: Permanent Features Keys
1.8 Permanent features keys They are located just above the loudspeaker Mute and intercom key. During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to intercom mode. When you receive a call, the phone hooks off automatically and you go straight into handsfree mode. -
Page 12: Alphabetic Keyboard
1.9 Alphabetic keyboard Your set is provided with an alphabetic keyboard depending on you country and language: Country variants: · o AZERTY o QWERTZ o QWERTY (international) o QWERTY (nordic) Use the keyboard to enter names while configuring the phone. Directly access the dial by name feature by entering the name of your caller on the keyboard. Below is a list of the function keys that allow you to access all the symbols Cursor moving keys (left, right, up and down). -
Page 13: Add-On Module
1.10 Add-on module Flashing blue: incoming call Installation Premium Add-on 10 keys modules 1. Remove the protection of the dedicated compartment behind the set 2. Insert the add-on correctly in the compartment 3. Plug the provided cord into the dedicated socket behind your set 4. -
Page 14: Call Management Screen
Incoming call icon Call in progress ,Call on hold , … Incoming call and conversation presentation screen 8068 8038 Soft keys: actions available depending on the call status Each tab corresponds to a call, the status of which is symbolized by its icon ·... -
Page 15: Bluetooth® Wireless Handset
1.12 Bluetooth® Wireless handset Off-hook/On-hook: press this key to take or terminate a call Volume/Mute: Short successive · presses to change the handset volume level (3 levels) Long press to activate · or deactivate mute mode Location of the battery If the Bluetooth®... -
Page 16: Using Your Telephone
2 Using your telephone 2.1 Making a call Use one of the following: Dial directly the number for your call · Lift the receiver Enter the destination number · Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset) ·... -
Page 17: Using The Telephone In "Hands Free" Mode
2.3 Using the telephone in “Hands free“ mode Terminal idle: Press and release You are in hands free mode · Terminate your call · Call in progress: During a conversation · Press and release You are in hands free mode ·... -
Page 18: Make Calls Via Your Programmed Call Keys
2.6 Make calls via your programmed call keys Access the “Perso“ page · Find the caller you want to call from the programmed call keys · Call the chosen caller · 2.7 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him Activating call screening Voice mail filtering programmed key... -
Page 19: Requesting Automatic Callback If Internal Number Is Busy
2.9 Requesting automatic callback if internal number is busy Internal number busy · Callback request acknowledged Call back · · Automatic callback is not available if the set of your caller is free or if you are put on hold when the set is busy 2.10 Cancelling an automatic callback When your phone rings... -
Page 20: During A Conversation
3 During a conversation 3.1 Making a second call during a conversation During a conversation Use one of the following: Dial directly the number for your call. · Name of second caller. · Number of second caller New call · (long press) or / Menu page: / / Select the No. -
Page 21: Switching Between Calls (Broker Call)
Cancel your second call Use one of the following: On hook the handset · Hang up key (If in handsfree mode) · Recover the call on hold: Use one of the following: Key associated with the “incoming call“ icon · ·... -
Page 22: Three-Way Conference With Internal And/Or External Callers (Conference)
3.6 Three-way conference with internal and/or external callers (conference) During a conversation, a second call is on hold · You are in conference mode ¤Conference · Cancel conference and return to first caller (If conference is active) ×Conference · Hang up on all caller (If conference is active) Use one of the following: Hang up ·... -
Page 23: Store A Number
Protection against intrusion: Press programmed key · Enter caller’s number · Protection is cancelled when you hang up. 3.10 Store a number During a call, to save the number onto a call key: During a conversation Savetorep · Press a call key on the Perso page ·... -
Page 24: "Meet Me " Conference
4 “Meet me “ conference The “Meet me “ function is used to set up a conference with a maximum of 6 persons: the “master “ of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. -
Page 25: Join A "Meet Me " Conference
4.2 Join a “Meet me “ conference Once set-up by the conference master, the participants can join the “Meet me “ conference (5 participants maximum). Lift the receiver · Enter the joining code for the “Meet me “ conference · Enter the conference access code ·... -
Page 26: Sharing
5 Sharing 5.1 Receiving supervised call ringing To receive the special ringing for calls to another number: Supervised call ringing programmed key · Same key to cancel · 5.2 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: Reach the “Menu“... -
Page 27: Hunting Groups
Calls to the switchboard: Calls to the switchboard will ring on your telephone · Lift the receiver · · Operator help programmed key 5.6 Hunting groups Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. ·... -
Page 28: Sending A Written Message To An Internal Caller
5.10 Sending a written message to an internal caller Message · SendTxtMsg · Use one of the following: · o Enter the number of the terminal to receive the message o Enter the first letters of the name Select the type of message to send (fixed Msg, New Msg,...) ·... -
Page 29: Send A Voice Message Copy
5.11 Send a voice message copy · Voice · Enter your password Display number of new and old messages · Consult · Select message to copy · · Sendcopy · Enter the destination number · · Sendmessage · When sending a copy of the message, you can also record a comment to join to the copy Record ·... -
Page 30: Keep In Touch
6 Keep in touch 6.1 Selecting calls to be forwarded When a forward is applied, you can select the types of call to be forwarded: outside, internal, all. · Select the type of Out/Int call type of call forwarded is displayed Ext/Int ·... -
Page 31: Activatedisable The Personal Assistant
6.5 Activatedisable the personal assistant Reach the “Menu“ page · Settings Assistant · Activate or deactivate the assistant · · 6.6 Personal assistant: reaching you with one number only Reach the “Menu“ page · Settings Assistant Menu · You can then choose where to route the calls: ·... -
Page 32: Diverting All Group Calls
6.9 Diverting all group calls You can forward all your group calls to another internal number: Group calls forwarding programmed key · Enter the destination number · Forward is acknowledged · 6.10 Cancelling all forwards · Cancelfwd. · To cancel all forwards, you can programme another type of forward too 6.11 Cancelling a specific forward Programmed key corresponding to type of forward (group or selective) ·... -
Page 33: Consulting Written Messages
Enter the number of the ringing telephone Language Notice that you can select the message to send by its number by selecting the option: Gotomessage The 27 standard messages are shown below: Call me back Meeting on ___ (*) Call me back tomorrow Meeting on ___ at _:_ (*) Call me back at _:_ (*) Out for a while... -
Page 34: Message Notification
6.16 Message notification A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone Reach the “Menu“ page · Settings Notification ·... -
Page 35: Managing Your Charges
7 Managing your charges 7.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. Reach the “Menu“ page · Settings My services Consultation Additional services Business account code · Number of business account ·... -
Page 36: Programming Your Telephone
8 Programming your telephone 8.1 Initializing your voice mailbox Light flashes · · Enter your personal code then record your name according to voice guide instructions · Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits. -
Page 37: Adjusting The Audio Functions
8.4 Adjusting the audio functions Reach the “Menu“ page · Settings Phone Ringing · Choose the tune Melody · Select the melody of your choice (16 tunes) · · · Adjusting the ringer volume Volume · Select the volume you want: (10 levels) ·... -
Page 38: Adjusting The Contrast Of The Display (8028/8029/8038/8039 Premium Deskphone)
8.5 Adjusting the contrast of the display (8028/8029/8038/8039 Premium Deskphone) Reach the “Menu“ page · Settings Phone Contrast · Increase or reduce the brightness of the screen or keys (of the extension Screen Keys · unit) by pressing consecutively on the corresponding keys 8.6 Selecting the welcome page This function is used to choose the page displayed by default on the telephone. -
Page 39: Programming Direct Call Keys (F1 And F2 Keys)
8.10 Programming direct call keys (F1 and F2 keys) Press a programmable key (F1 or F2) · If the key is not programmed yet: · Select the key to program · Enter the name and number to associate to the key ·... -
Page 40: Programming An Appointment Reminder
8.14 Programming an appointment reminder You can set the time of a temporary reminder (one within 24 hours) or a permanent reminder (every day at the same time) Reach the “Menu“ page · Appointment · Enter time of appointment · Select the type of appointment (temporary or permanent) Temporary Permanent... -
Page 41: Activating/Deactivating "Forced Headset" Mode
8.18 Activating/Deactivating “Forced headset“ mode Reach the “Menu“ page · Settings Phone ForcedHead · activating/deactivating forced headset ON/OFF · 8.19 Installing a Bluetooth® Wireless Technology handset (matching) Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Reach the “Menu“... -
Page 42: Installing A Bluetooth® Wireless Technology Headset (Matching)
Just off-hook/on-hook the Bluetooth® handset 8.21 Installing a Bluetooth® Wireless Technology headset (matching) A multi-point Bluetooth headset can be provided by Alcatel-Lucent. This headset can be matched to your mobile phone and other communication devices at the same time. -
Page 43: Contacting Your Administrator
The phone's part number is located under the foot of the phone. Software version The software version can be viewed on the phone by following this path: System SWVersion · A multi-point Bluetooth headset can be provided by Alcatel-Lucent. ·... -
Page 44: Acd: Agent Set / Supervisor Station
9 ACD: Agent set / Supervisor station 9.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 9.2 Open an agent session (login) – Agent set Select the ACD application ·... -
Page 45: The Four Operating Statuses Of The Agent Set
9.4 The four operating statuses of the agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are: In service, the agent is ready to receive calls. Onduty ·... -
Page 46: Supervisor Station
A supervisor can consult the messages left in the voice mailboxes of the call centre groups · (maximum 8 groups) using the function keys on an Alcatel-Lucent 8/9 Premium Deskphone sets. A supervisor can also perform the agent function from the same set 9.10 Supervising group mailboxes –... -
Page 47: Guarantee And Clauses
The RJ-45 jack is not used for telephone line connection · The 8068 Premium Deskphone also offers a Bluetooth® Radio Interface for the Bluetooth® handset · or other Bluetooth® devices - frequency range 2402-2480 MHz, Radiated Power 1mW. -
Page 48: Regulatory Statements
This equipment is in compliance with the essential requirements of R&TTE Directive 1999/5/EC and with Directive 2011/65/UE (ROHS). The Declaration of Conformity may be obtained from: Alcatel-Lucent 3 avenue Octave Gréard 75007 Paris, France ebg_global_supportcenter@Alcatel-Lucent.com. USA and Canada This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is... - Page 49 The labels and icons presented in this document are not contractually binding and may be modified without prior warning Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice.
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