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iR ADV C5500 series Advance Maintenance Guide
Procedure
C1
Verify Customers'
Concern
C2
Check the Serial
Number
C3
Perform COM-TEST
Detail
Ask the customer about the condition of the machine
and validate any issues they have.
Ask Questions to find out if there are any following
issues on the machine?
1.Copy Quality
2.Jamming
3.ERROR
4.Other issues (Copier Only)
5.No Problem
Ensure the serial number on the machine matches the
serial number that you are dispatched to.
COPIER > Function > INSTALL>COM-TEST
Note
Point:
-
To perform efficient maintenance, we need to
ask the customer about the machine condition.
Point:
-
If the serial number is incorrect and there is
more than one machine at the account that is
down please notify dispatch.
If COM-TEST is NG, fix this issue at first. If you can't
fix this issue please insure the issue is resolved
prior to leaving the account.
COM TEST
Time
Check
1
min
Scan
1
min
Check
1
min
COM TEST
1
min
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