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Purpose
Increase the following items.
FCFR
(First Call Fix Rate)
Uptime
MCBC
(Mean Copies Between Calls)
Customer Satisfaction
How to use
Pre-Visit
Service
History Check
This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.
Common
Process
(Before)
Maintenance
Process
Common
Process
(After)
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