Setup Troubleshooting; Symptoms And Actions; If Your Problem Cannot Be Resolved - Contec COM-1(LPCI)H User Manual

2. Setup

Setup Troubleshooting

Symptoms and Actions

The board cannot be initialized. [Windows NT 4.0]
The driver may not yet be activated.
When using the board under an OS not compliant with Plug and Play, such as Windows NT 4.0, make
sure that the [PnP OS] BIOS option has been set to [NO], [disable], or [Do not use]. For details on BIOS
settings, refer to the user's guide for your PC.
Incorrect driver software was installed by mistake [Windows 8, 7, Server 2008, Vista, XP, Server 2003,
2000]
The API-SIO software from the "Driver Library API-PAC(W32)" cannot be installed in the PC at the
same time as the "Standard COM Driver Software COM Setup Disk" from the supplied CD-ROM.
The COM Setup Disk and the API-SIO software from API-PAC(W32) are intended for different
purposes. Please only use the software that is applicable for your intended use.
If the incorrect software is installed by mistake, please uninstall the incorrect software then install the
correct software.

If your problem cannot be resolved

Contact your retailer.
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COM-1(LPCI)H, COM-2(LPCI)H, COM-4(LPCI)H