Setup Troubleshooting; Symptoms And Actions; If Your Problem Cannot Be Resolved - Contec CNT24-4(PCI) User Manual

Setup Troubleshooting

Symptoms and Actions

The board cannot be initialized [Windows NT 4.0]
The driver may not yet be activated. When using the board under an OS not compliant with Plug and
Play, such as Windows NT 4.0, make sure that the [PnP OS] BIOS option has been set to [NO].
For details on BIOS settings, refer to the user's guide for your PC.
Could not read counter data
- Confirm if the I/O address has been set correctly.
- The counter mode setting may be incorrect.
The counter mode must be set according to the input signal format before the board can operate
normally. Read the function description in API-CNT HELP or this manual to set an appropriate
mode.
The board works with the Diagnosis Program but not with an application.
The Diagnosis Program is coded with API-TOOL functions. As long as the board operates with the
Diagnosis Program, it should operate with other applications as well. In such cases, review your
program while paying attention to the following points:
- Check the arguments to functions and their return values.
- Confirm whether the counter mode has been set correctly or not.
The OS won't normally get started or detect the board. [Windows XP
Turn off the power of your PC, then unplug the board. Restart the OS and delete the board settings of
API-TOOL Configuration. Turn off the PC again, plug the board, and restart the OS. Let the OS detect
the board and use API-TOOL Configuration to register board settings.

If your problem cannot be resolved

Contact your retailer.
CNT24-4(PCI)H
2000]
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2. Setup
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