Tips & Troubleshooting; Registration; Connection; Speed - CamRanger User Manual

Tips & Troubleshoo0ng
Below are some Lps and troubleshooLng for common quesLons or issues arranged by category:
Registra0on
• Certain acLons may cause the iOS device to need to be re-registered such as major iOS
updates, restoring from a backup, etc.
• Most registraLon issues are due to not having Internet connecLvity or entering the serial
number incorrectly.
• If you sLll have issues, please email support@CamRanger.com for assistance.
Connec0on
• Make sure CamRanger is fully powered on and iniLalized (it should take approximately
30 seconds). The power light and WiFi light should both be on.
• The password to connect to the CamRanger WiFi is the CamRanger serial number in all
CAPS. If there are sLll issues connecLng, turning the iOS devices WiFi off and then back
on may help.
• If the CamRanger applicaLon is connected to the CamRanger device, but no camera is
connected, it will aOempt to connect to a camera approximately every 5 seconds.
• If the iOS device is outside of or near the edge of the range of the CamRanger hardware
there will likely be connecLon problems.
• Use the "Disconnect" and "Connect" buOons in the Advanced Sejngs to force a new
session/connecLon.
• Power cycling the camera and CamRanger as well as restarLng the app will completely
refresh the connecLon.
• When the camera baOery begins to get low, certain commands may start to fail or a
connecLon may be refused.
• The CamRanger app runs in the background but in a disconnected state. To start
completely fresh, completely killing the app is necessary. See the Applica2on Life Cycle
secLon above for details on how to do this.
• If there is an inconsistent or intermiOent connecLon, the issue is ofen related to the
USB connecLon and different USB cable will ofen fix the problem.
• If the camera has in-camera WiFi capabiliLes, it must be turned OFF to make a
connecLon with the camera.

Speed

• The CamRanger has all the same distance and interference limitaLons as WiFi. Long
distances and solid objects will slow the connecLon speed.
• The CamRanger app can handle very large image files. However, waiLng for those files to
transfer from the camera and then over WiFi can be Lme consuming. A common
operaLng mode is to shoot RAW along with a small or medium sized JPG.
• Newer and faster iOS devices do perform beOer overall, parLcularly for intensive tasks
such as showing the 100% resoluLon images.
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