Tips & T Roubleshooting; Registration; Connection; Speed - CamRanger Share User Manual

Tips & T roubleshoo)ng
Below a re s ome M ps a nd t roubleshooMng f or c ommon q uesMons o r i ssues a rranged b y c ategory:
Registra)on
• If t he C amRanger M ac a pplicaMon i s r e-­‐installed, t he M ac m ay n eed t o b e r e-­‐registered.
• Most r egistraMon i ssues a re d ue t o n ot h aving I nternet c onnecMvity o r e ntering t he s erial
number i ncorrectly.
• If y ou s Mll h ave i ssues, p lease e mail
Connec)on
• Make s ure C amRanger i s f ully p owered o n a nd i niMalized ( it s hould t ake a pproximately 3 0
seconds). T he p ower l ight a nd W iFi l ight s hould b oth b e o n.
• The p assword t o c onnect t o t he C amRanger W iFi i s t he C amRanger s erial n umber i n a ll C APS.
If t here a re s Mll i ssues c onnecMng, t urning t he M ac's W iFi o ff a nd t hen b ack o n m ay h elp.
• If t he C amRanger a pplicaMon i s c onnected t o t he C amRanger d evice, b ut n o c amera i s
connected, i t w ill a Rempt t o c onnect t o a c amera a pproximately e very 5 s econds.
• If t he M ac i s o utside o f o r n ear t he e dge o f t he r ange o f t he C amRanger u nit t here w ill b e
connecMon p roblems.
• Disconnect a nd r econnect t he C amRanger b y s elecMng " ConnecMon" t hen C onnect o n t he
Menu B ar t o f orce a n ew s ession/connecMon.
• Power c ycling t he c amera a nd C amRanger a s w ell a s r estarMng t he a pplicaMon w ill c ompletely
refresh t he c onnecMon.
• When t he c amera b aRery b egins t o g et l ow, c ertain c ommands m ay s tart t o f ail o r a
connecMon m ay b e r efused.
• The C amRanger h ardware c an o nly b e c onnected t o a s ingle M ac a t a M me.
• A s econd n etwork c onnecMon, s uch a s w ith a n E thernet c able, w ill l ikely c ause c onnecMon
failures.
• If t here i s a n i nconsistent o r i ntermiRent c onnecMon, t he i ssue i s l ikely r elated t o t he U SB
connecMon a nd d ifferent U SB c able w ill o fen fi x t he p roblem.
Speed
• The C amRanger h as a ll t he s ame d istance a nd i nterference l imitaMons a s n ormal W iFi. L ong
distances a nd s olid o bjects w ill s low t he c onnecMon s peed.
• The C amRanger a pplicaMon c an h andle v ery l arge i mage fi les. H owever, w aiMng f or t hose fi les
to t ransfer f rom t he c amera a nd t hen o ver W iFi c an b e M me c onsuming. A c ommon o peraMng
mode i s t o s hoot R AW a long w ith a s mall o r m edium s ized J PG.
• Newer a nd f aster M ac c omputers d o p erform b eRer o verall, p arMcularly f or i ntensive t asks
such a s s howing t he 1 00% r esoluMon i mages.
Commands
• Depending o n t he c amera a nd t he m ode, c apture c an f ail i f t he c amera f ails t o a cquire f ocus.
• Intervalometer a nd B ulb c ommands a re s tored o n t he C amRanger h ardware s uch t hat t he
Mac d oes n ot n eed t o r emain o n a nd c onnected.
© C amRanger – P atent P ending
s upport@CamRanger.com f or a ssistance.
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