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Service
10
Service
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and effi ciently:
•
Inverter type / serial number
•
Fault message shown on the display / Description of the fault / Did you notice anything unusual? / What has already
been done to analyse the fault?
•
Module type and string circuit
•
Date of installation / Start-up report
•
Consignment identifi cation / Delivery address / Contact person (with telephone number)
•
Information about the accessibility of the installation site.
Any additional costs arising from unfavourable structural or mounting conditions shall be billed to the customer.
You can fi nd our warranty conditions on our website:
http://www.kaco-newenergy.com/service/warranty
From there, you can easily navigate to our international websites by clicking on the appropriate fl ag(s).
Please use our website to register your unit immediately:
http://www.kaco-newenergy.com/service/warranty/online-warranty-registration
In this manner, you can assist us in providing you with the quickest service possible.
Note: The maximum length of the warranty is based on the currently applicable national warranty conditions.
We have prepared a template for complaints. It is located at
http://www.kaco-newenergy.de/en/site/service/kundendienst/index.xml.
Hotlines
Technical troubleshooting
Technical consultation
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)
11
Shutdown/Disassembly
11.1
Shutting down the inverter
DANGER
Lethal voltages are still present in the terminals and cables of the inverter even after the inverter has
been switched off and disconnected.
Severe injuries or death may occur if the cables and terminals in the inverter are touched.
›
After shutdown, wait at least 5 minutes before working on the inverter.
Installation Instructions KACO
blueplanet
+1 866 KACOSOL (1 (866) 522-6765)
+1 866 KACOSOL (1 (866) 522-6765)
32.0 TL3 / 40.0 TL3 / 50.0 TL3
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