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Service
Authorised electrician
10
Service
We place special emphasis on the quality and longevity of our inverters, starting with the product development
phase. More than 60 years of experience in the field of power converters support us in this philosophy.
However, in spite of all quality assurance measures, faults may occur in rare cases. In such cases, KACO new energy
GmbH will provide you with the maximum possible support. KACO new energy GmbH will make every effort to
remedy faults quickly and without requiring a lot of paperwork.
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and efficiently:
•
Device name / serial number
•
Fault message shown on the display / Description of the fault / Did you notice anything unusual? / What has
already been done to analyse the fault?
•
Module type and string circuit
•
Date of installation / Start-up report
•
Consignment identification / Delivery address / Contact person (with telephone number)
•
Information about the accessibility of the installation site.
Any additional costs arising from unfavourable structural or mounting conditions shall be billed to the customer.
You can find the following items and other information at our web site http://www.kaco-newenergy.de/:
• our current warranty conditions,
• a complaint form,
• a form for registering your unit with us. Please register your device without delay. This will help us
to offer the fastest possible service.
Note: The maximum length of the warranty is based on the currently applicable national warranty conditions.
We have prepared a form for complaints. This can be found at
http://www.kaconewenergy.de/de/site/service/kundendienst
Hotlines
Inverters (*)
Data logging and accessories
Construction site emergency (*)
Customer help desk
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)
Operating Instructions for Powador 7700-9600_EN
Technical troubleshooting
+49 (0) 7132/3818-660
+49 (0) 7132/3818-680
+49 (0) 7132/3818-630
Monday to Friday from 7:30 a.m. to 5:30 p.m. (CET)
Technical consultation
+49 (0) 7132/3818-670
+49 (0) 7132/3818-690
EN
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