SMA CLUSTER CONTROLLER User Manual page 107

SMA Solar Technology AG
Sunny Portal
Problem
The registration of the Cluster Con-
troller in Sunny Portal failed.
The registration of another device in
Sunny Portal failed.
The connection test to Sunny Portal
has failed.
User Manual
Cause and corrective measure
Sunny Portal cannot currently be accessed due to mainte-
nance.
Corrective measures:
• Call up www.SunnyPortal.com and check for any
messages regarding maintenance.
The Cluster Controller is already registered in another Sun-
ny Portal system, for example, if you have replaced the
Cluster Controller.
Corrective measures:
• Adjust the system identifier for Sunny Portal in the
Cluster Controller (see Section 11.6, page 59).
There may be a firmware problem in the affected device.
Corrective measures:
• Contact the Service (see Section 20, page 111).
The data transmission is incorrectly configured.
Corrective measures:
• If the Cluster Controller is not yet registered in
Sunny Portal, register the Cluster Controller in
Sunny Portal (see Section 11.1, page 56).
• Test the connection to Sunny Portal (see
Section 11.5, page 58).
• Check the settings for Sunny Portal (see Section 11,
page 56).
An error has occurred in the LAN.
Corrective measures:
• Check whether the network settings of the individual
network components are correct. Adapt the network
settings if required.
• Check whether the network components are
defective or damaged. Replace defective or
damaged network components.
18 Troubleshooting
ClusterController-BA-en-15 107