SMA CLUSTER CONTROLLER User Manual page 105

SMA Solar Technology AG
External FTP Server
Problem
The Cluster Controller does not
send any data to the external FTP
server.
The connection test to the external
FTP server failed.
After an FTP download, Internet Ex-
plorer shows old system data.
User Manual
Cause and corrective measure
An error has occurred in the FTP server.
Corrective measures:
• Make sure that there is enough storage space available
on the FTP server.
• Ensure that the login data for the FTP server are correct.
• Ensure that the "Append" function is activated in the FTP
server.
An error has occurred in the LAN.
Corrective measures:
• Check whether the network settings of the individual
network components are correct. Adapt the network
settings if required.
• Check whether the network components are defective or
damaged. Replace defective or damaged network
components.
The data transmission is incorrectly configured.
Corrective measures:
• Ensure that you have write authorization on the FTP
server.
• Test the FTP push function (see Section 8.6.2, page 50).
An error has occurred in the LAN.
Corrective measures:
• Check whether the network settings of the individual
network components are correct. Adapt the network
settings if required.
• Check whether the network components are defective or
damaged. Replace defective or damaged network
components.
There is a problem with the cache properties of Internet Ex-
plorer.
Corrective measures:
• Use a different web browser for the FTP download.
18 Troubleshooting
ClusterController-BA-en-15 105